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Experienced Housekeeping Manager Holiday Inn Express Are you a passionate leader who takes pride in delivering exceptional cleanliness and guest satisfaction? We're looking for an experienced ...

Be Seen First

Experienced Housekeeping Manager Holiday Inn Express Are you a passionate leader who takes pride in delivering exceptional cleanliness and guest satisfaction? We're looking for an experienced ...

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Holiday Inn Express information

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How much do holiday inn express jobs pay per hour?

As of Jul 31, 2026, the average hourly pay for holiday inn express in the United States is $15.70, according to ZipRecruiter salary data. Most workers in this role earn between $12.02 and $17.31 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Holiday Inn Express Front Desk Agent, and why are they important?

To excel as a Holiday Inn Express Front Desk Agent, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with hotel property management systems (such as Opera or OnQ), reservation software, and basic office equipment is often required. Excellent communication, problem-solving abilities, and a friendly, professional demeanor help agents stand out in guest interactions. These skills ensure smooth check-in/check-out processes, guest satisfaction, and effective resolution of issues in a hospitality environment.

What does a typical shift look like for a front desk agent at Holiday Inn Express?

As a front desk agent at Holiday Inn Express, your shift usually involves welcoming guests, handling check-ins and check-outs, answering questions about hotel amenities, and resolving guest concerns. You’ll also coordinate with housekeeping and maintenance to ensure rooms are ready and guest needs are met promptly. Communication and multitasking are key, as you'll be the central point of contact between guests and other hotel departments. Teamwork is emphasized, especially during busy periods or special events.

What are Holiday Inn Express hotels?

Holiday Inn Express is a mid-priced hotel chain under the InterContinental Hotels Group (IHG) brand, known for offering comfortable, affordable accommodations with a focus on simplicity and efficiency. These hotels typically provide essential amenities such as complimentary breakfast, free Wi-Fi, and convenient locations for business and leisure travelers. The brand is designed for guests seeking a straightforward stay without unnecessary extras, making it popular among families and business travelers alike.

What is the difference between Holiday Inn Express front desk agent vs hotel front desk clerk?

AspectHoliday Inn Express Front Desk AgentHotel Front Desk Clerk
CredentialsHigh school diploma; customer service experienceHigh school diploma; customer service skills
Work EnvironmentHotel lobby, customer interaction, shift workHotel lobby, guest check-in/out, shift work
Employer & IndustryHospitality, hotel industryHospitality, hotel industry

The Holiday Inn Express front desk agent and hotel front desk clerk roles are similar, both requiring customer service skills and working in hotel environments. The main differences are often related to brand-specific procedures and training. Both positions focus on guest check-in/out, reservations, and providing a positive guest experience within the hospitality industry.

More about Holiday Inn Express jobs
What cities are hiring for Holiday Inn Express jobs? Cities with the most Holiday Inn Express job openings:
What states have the most Holiday Inn Express jobs? States with the most job openings for Holiday Inn Express jobs include:
Infographic showing various Holiday Inn Express job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 68% Full Time, 21% Part Time, and 10% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $32,659 per year, or $15.7 per hour.

$17/hr

Part-time

PTO

Re-posted 13 days ago


Holiday Inn Express rating

5.0

Company rating: 5.0 out of 10

Based on 516 frontline employees who took The Breakroom Quiz

87th of 108 rated hotels


Job description

The Holiday Inn Express amp; Suites at the Asheville Outlets is now considering applications to join our outstanding team at the hotel Front Desk. This position will be a combination of first and second shifts. We understand that for long-term success in a role, competitive compensation and benefits are key considerations for applicants. Below, we outline our attractive benefits and compensation, delve into our workplace culture, and highlight the specifics of this Front Desk role. If this resonates with your skills and experience, we'd love to hear from you!
Our benefits include:
  • Employee discount at IHG properties worldwide
  • PTO for part-time team members after one year
  • Free parking - easy access from I-40 amp; 26
  • Employee assistance program - FREE Mental Healthcare
  • Tuition reimbursement
  • Consistent schedule

Starting Compensation: $17 / hour
Culture:
At the Holiday Inn Express, we foster a culture that revolves around delivering outstanding guest experiences while creating a positive and supportive work environment for our team members. We understand that satisfied employees lead to satisfied guests, and we're dedicated to building a workplace where our team feels valued, appreciated, and supported. Our commitment includes providing ongoing training and development opportunities, encouraging career growth within our company.
Built on a foundation of teamwork, collaboration, and a shared commitment to excellence, we recognize that each employee brings unique value and potential to the table. Our company culture distinguishes us from competitors, and we aim to establish a workplace that employees are proud to be part of and guests are eager to return to each time they visit Asheville.
The Role:
As a Front Desk team member, you will play a crucial role in delivering exceptional guest service during your shift. Responsibilities include ensuring accurate financial transactions and contributing to the smooth operation of our hotel to guarantee guest satisfaction. This role requires individuals who are self-motivated, organized, and detail-oriented. If you're someone who thrives on providing top-notch hospitality service, has a knack for organizational detail, and prefers daytime hours, we'd love to hear from you!
Qualifications:
  • Friendly and outgoing
  • Demonstrated customer service skills
  • Basic knowledge of computer software and programs
  • Strong attention to detail and organizational skills
  • Basic math skills, cash-handling skills, and attention to detail
  • Effective decision-making skills

If you feel this Front Desk position aligns with your strengths, apply now!
Holiday Inn Express is an equal employment opportunity employer. We provide an inclusive environment and do not discriminate based on race, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected status. Holiday Inn Express participates in E-Verify to confirm the employment eligibility of all new hires.

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