ZipRecruiter

Log In

1

Holiday Inn Express Jobsexternal in Chicago, IL (NOW HIRING)

HOLIDAY INN EXPRESS & SUITES

Front Desk

Bensenville, IL · On-site

$18 - $20/hr

Country Inn & Suites, 777 E Grand Ave, Bensenville, IL 60106 Pay : $18.00 - $20.00 per hour Shift : Morning Benefits : * Employee discounts * 401(k) retirement plan * Career growth opportunities

HOLIDAY INN EXPRESS & SUITES

Front Desk

Bensenville, IL · On-site

$18 - $20/hr

Country Inn & Suites, 777 E Grand Ave, Bensenville, IL 60106 Pay : $18.00 - $20.00 per hour Shift : Morning Benefits : * Employee discounts * 401(k) retirement plan * Career growth opportunities

Jobs at similar companies

next page

Showing results 1-20

All JobsHoliday Inn Express JobsHoliday Inn Express Jobs in Chicago, IL

Holiday Inn Express information

See Chicago, IL salary details

$8

$16

$27

How much do holiday inn express jobs pay per hour?

As of Aug 1, 2026, the average hourly pay for holiday inn express in Chicago, IL is $16.12, according to ZipRecruiter salary data. Most workers in this role earn between $12.34 and $17.76 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Holiday Inn Express Front Desk Agent, and why are they important?

To excel as a Holiday Inn Express Front Desk Agent, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with hotel property management systems (such as Opera or OnQ), reservation software, and basic office equipment is often required. Excellent communication, problem-solving abilities, and a friendly, professional demeanor help agents stand out in guest interactions. These skills ensure smooth check-in/check-out processes, guest satisfaction, and effective resolution of issues in a hospitality environment.

What does a typical shift look like for a front desk agent at Holiday Inn Express?

As a front desk agent at Holiday Inn Express, your shift usually involves welcoming guests, handling check-ins and check-outs, answering questions about hotel amenities, and resolving guest concerns. You’ll also coordinate with housekeeping and maintenance to ensure rooms are ready and guest needs are met promptly. Communication and multitasking are key, as you'll be the central point of contact between guests and other hotel departments. Teamwork is emphasized, especially during busy periods or special events.

What are Holiday Inn Express hotels?

Holiday Inn Express is a mid-priced hotel chain under the InterContinental Hotels Group (IHG) brand, known for offering comfortable, affordable accommodations with a focus on simplicity and efficiency. These hotels typically provide essential amenities such as complimentary breakfast, free Wi-Fi, and convenient locations for business and leisure travelers. The brand is designed for guests seeking a straightforward stay without unnecessary extras, making it popular among families and business travelers alike.

What is the difference between Holiday Inn Express front desk agent vs hotel front desk clerk?

AspectHoliday Inn Express Front Desk AgentHotel Front Desk Clerk
CredentialsHigh school diploma; customer service experienceHigh school diploma; customer service skills
Work EnvironmentHotel lobby, customer interaction, shift workHotel lobby, guest check-in/out, shift work
Employer & IndustryHospitality, hotel industryHospitality, hotel industry

The Holiday Inn Express front desk agent and hotel front desk clerk roles are similar, both requiring customer service skills and working in hotel environments. The main differences are often related to brand-specific procedures and training. Both positions focus on guest check-in/out, reservations, and providing a positive guest experience within the hospitality industry.

What cities near Chicago, IL are hiring for Holiday Inn Express jobs? Cities near Chicago, IL with the most Holiday Inn Express job openings:
Holiday Inn Express jobs near you
Infographic showing various Holiday Inn Express job openings in Chicago, IL as of July 2026, with employment types broken down into 6% As Needed, 68% Full Time, and 26% Part Time. Highlights an 100% In-person job distribution, with an average salary of $33,522 per year, or $16.1 per hour.

Front Desk Agent

Holiday Inn Express and Suites

Mokena, IL

$14 - $15/hr

Full-time

Medical

Re-posted yesterday

Holiday Inn Express rating

5.0

Company rating: 5.0 out of 10

Based on 516 frontline employees who took The Breakroom Quiz

87th of 108 rated hotels

Job description

The Holiday Inn Express & Suites is seeking a full-time or part-time Front Desk Agent. Candidates must have excellent customer service skills and a drive to provide the best service possible.

Duties and Responsibilities:

  • Greet and tend to guests in a positive and friendly manner.
  • Maintain a constant presence at the front desk.
  • Process check-ins and check-outs.
  • Complete required shift-specific checklist.
  • Handle billing, post charges, and collect payments.
  • Manage room availability, create reservations, and answer phone calls.
  • Possess general knowledge about the local area.
  • Anticipate guest needs, recognize issues and respond in a timely manner.
  • Effectively communicate with guests and other staff members.
  • Coordinate with housekeeping staff for room status and guest requests.
  • Manage security of guest information, keys, and cash drawer.
  • Comply with IHG standards and promote brand loyalty.
  • Ensure cleanliness of front desk and lobby areas.
  • Multitask and prioritize work duties for maximum efficiency.
  • Maintain a professional appearance through dress and demeanor.
  • Perform all other duties as assigned.

Qualifications:

  • High school diploma or equivalent.
  • Preferred customer service experience.
  • Preferred experience in the hotel industry.
  • Ability to stand for 8 hours (accommodations can be made for all ADA qualified candidates).
  • Availability to include weekends.
  • Ability to lift up to 30 pounds.
  • Strong interpersonal, organizational, and problem solving skills.
  • Computer literacy.
  • Strong written and verbal communication skills.

Health insurance benefits are available to full-time employees.

Beginning with the first hotel in 1985, Indiana Hospitality Group has grown to become a substantial participant in the industry. Designing, building, owning, and operating a portfolio of hotels consisting of Marriott, Hilton, Intercontinental Hotels Group and Choice Hotels. At each property our goal is to exceed the guest expectations and
provide a unique guest experience. Clean-Fixed-Friendly Hotels!

What Holiday Inn Express employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom