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Holiday Inn Express Jobs in Bolingbrook, IL (NOW HIRING)

Holiday Inn Express and Suites

Front Desk Agent

Mokena, IL · On-site

$14 - $15/hr

The Holiday Inn Express & Suites is seeking a full-time or part-time Front Desk Agent. Candidates must have excellent customer service skills and a drive to provide the best service possible. Duties ...

HOLIDAY INN EXPRESS & SUITES

Front Desk

Bensenville, IL · On-site

$18 - $20/hr

Country Inn & Suites, 777 E Grand Ave, Bensenville, IL 60106 Pay : $18.00 - $20.00 per hour Shift : Morning Benefits : * Employee discounts * 401(k) retirement plan * Career growth opportunities

HOLIDAY INN EXPRESS & SUITES

Front Desk

Bensenville, IL · On-site

$18 - $20/hr

Country Inn & Suites, 777 E Grand Ave, Bensenville, IL 60106 Pay : $18.00 - $20.00 per hour Shift : Morning Benefits : * Employee discounts * 401(k) retirement plan * Career growth opportunities

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Holiday Inn Express information

What are the key skills and qualifications needed to thrive as a Holiday Inn Express front desk agent, and why are they important?

To excel as a Holiday Inn Express Front Desk Agent, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with hotel property management systems (such as Opera or OnQ), reservation software, and basic office equipment is often required. Excellent communication, problem-solving abilities, and a friendly, professional demeanor help agents stand out in guest interactions. These skills ensure smooth check-in/check-out processes, guest satisfaction, and effective resolution of issues in a hospitality environment.

What does a typical shift look like for a front desk agent at Holiday Inn Express?

As a front desk agent at Holiday Inn Express, your shift usually involves welcoming guests, handling check-ins and check-outs, answering questions about hotel amenities, and resolving guest concerns. You’ll also coordinate with housekeeping and maintenance to ensure rooms are ready and guest needs are met promptly. Communication and multitasking are key, as you'll be the central point of contact between guests and other hotel departments. Teamwork is emphasized, especially during busy periods or special events.

What is Holiday Inn Express?

Holiday Inn Express is a mid-priced hotel chain under the InterContinental Hotels Group (IHG) brand, known for offering comfortable, affordable accommodations with a focus on simplicity and efficiency. These hotels typically provide essential amenities such as complimentary breakfast, free Wi-Fi, and convenient locations for business and leisure travelers. The brand is designed for guests seeking a straightforward stay without unnecessary extras, making it popular among families and business travelers alike.

What is the difference between Holiday Inn Express front desk agent vs hotel front desk clerk?

AspectHoliday Inn Express Front Desk AgentHotel Front Desk Clerk
CredentialsHigh school diploma; customer service experienceHigh school diploma; customer service skills
Work EnvironmentHotel lobby, customer interaction, shift workHotel lobby, guest check-in/out, shift work
Employer & IndustryHospitality, hotel industryHospitality, hotel industry

The Holiday Inn Express front desk agent and hotel front desk clerk roles are similar, both requiring customer service skills and working in hotel environments. The main differences are often related to brand-specific procedures and training. Both positions focus on guest check-in/out, reservations, and providing a positive guest experience within the hospitality industry.

What cities near Bolingbrook, IL are hiring for Holiday Inn Express jobs? Cities near Bolingbrook, IL with the most Holiday Inn Express job openings:
Holiday Inn Express jobs near you
Infographic showing various Holiday Inn Express job openings in Bolingbrook, IL as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

Hotel Overnight Auditor

Holiday Inn Express

Mokena, IL • On-site

$14.75 - $19.75/hr

Other

Re-posted 29 days ago

Holiday Inn Express rating

5.0

Company rating: 5.0 out of 10

Based on 519 frontline employees who took The Breakroom Quiz

87th of 108 rated hotels

Job description

Hotel Overnight Auditor

We are looking for a Night Auditor to join our team! Our ideal candidates have a flair for communication and the ability to problem solve. This is an overnight position, hours are 11 PM to 7 AM!

MUST BE AVAILABLE TO WORK WEEKENDS!

IF YOU ARE NOT AVAILABLE TO WORK SATURDAY AND SUNDAY, PLEASE DO NOT APPLY!

Responsibilities include:

  • Running the night audit and resetting the operating system for next days business
  • Sending out daily financial reports to above property and corporate team
  • Greeting guests both in person and over the phone
  • Coordinating guest check-in/check-out and assisting guests with making reservations
  • Answering guest questions and assisting guests with any problems they may experience
  • Monitoring daily reservations and ensuring assigned rooms are prepared prior to check-in
  • Handling financial transactions (both cash and credit)
  • Promptly assisting with guest requests
  • Actively listening to and resolving guest complaints
  • Ensuring cleanliness of the property and performing light cleaning duties if needed
  • Other duties as assigned by general manager

Requirements:

  • High school diploma or equivalent preferred
  • Ability to walk and bend frequently throughout shift
  • Detail oriented
  • Professional attitude
  • Reliable transportation
  • Ability to work independently

Work schedule:

  • Night shift
  • Weekend availability

Holiday Inn Express and Suites - Holiday Inn Mokena 19220 Greenwich Dr, Mokena, IL 60448, USA

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