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Holiday Inn Express Jobs in Bolingbrook, IL (NOW HIRING)

WABASH OPCO HOTELS LLC

Front Desk Agent

Chicago, IL · On-site

$14.75 - $18.50/hr

At Holiday Inn Express, we're all about simple, smart travel. We proudly offer a straightforward, uncompromising, and modern guest experience by providing more where it matters most to our guests.

Janko Hospitality

Night Auditor

Lockport, IL · On-site

$15 - $20/hr

Full benefits package, including 401K with matching and paid time off from Day 1 * Hotel discounts at locations worldwide The purpose of the Night Auditor at Holiday Inn Express & Suites Lockport is ...

IHG Hotels & Resorts

Night Auditor

Lockport, IL · On-site

$15 - $20/hr

Hotel discounts at locations worldwide The purpose of the Night Auditor at Holiday Inn Express & Suites Lockport is to be responsible for overseeing nightly hotel operations, you will ensure accurate ...

IHG Hotels & Resorts

Guest Service Representative

Morris, IL · On-site

$13 - $16/hr

Hotel discounts at locations worldwide The purpose of the Guest Services Representative (GSR) position Holiday Inn & Express Suites Morris is to provide world class service to all guests. The GSR ...

Janko Hospitality

Guest Service Representative

Morris, IL · On-site

$13 - $16/hr

Hotel discounts at locations worldwide The purpose of the Guest Services Representative (GSR) position at Holiday Inn & Express Suites Morris is to provide world class service to all guests. The GSR ...

Janko Hospitality

Night Auditor

Morris, IL · On-site

$14.50 - $19.50/hr

Full benefits package, including 401K with matching and paid time off from Day 1 * Hotel discounts at locations worldwide The purpose of the Night Auditor at Holiday Inn Express & Suites Morris is to ...

HOLIDAY INN EXPRESS & SUITES

Front Desk

Bensenville, IL · On-site

$18 - $20/hr

Country Inn & Suites, 777 E Grand Ave, Bensenville, IL 60106 Pay : $18.00 - $20.00 per hour Shift : Morning Benefits : * Employee discounts * 401(k) retirement plan * Career growth opportunities

HOLIDAY INN EXPRESS & SUITES

Front Desk

Bensenville, IL · On-site

$18 - $20/hr

Country Inn & Suites, 777 E Grand Ave, Bensenville, IL 60106 Pay : $18.00 - $20.00 per hour Shift : Morning Benefits : * Employee discounts * 401(k) retirement plan * Career growth opportunities

IHG Hotels & Resorts

Night Auditor

Morris, IL · On-site

$14.50 - $19.50/hr

Hotel discounts at locations worldwide The purpose of the Night Auditor at Holiday Inn Express & Suites Morris is to be responsible for overseeing nightly hotel operations, you will ensure accurate ...

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Holiday Inn Express information

What is Holiday Inn Express?

Holiday Inn Express is a mid-priced hotel chain under the InterContinental Hotels Group (IHG) brand, known for offering comfortable, affordable accommodations with a focus on simplicity and efficiency. These hotels typically provide essential amenities such as complimentary breakfast, free Wi-Fi, and convenient locations for business and leisure travelers. The brand is designed for guests seeking a straightforward stay without unnecessary extras, making it popular among families and business travelers alike.

What does a typical shift look like for a front desk agent at Holiday Inn Express?

As a front desk agent at Holiday Inn Express, your shift usually involves welcoming guests, handling check-ins and check-outs, answering questions about hotel amenities, and resolving guest concerns. You’ll also coordinate with housekeeping and maintenance to ensure rooms are ready and guest needs are met promptly. Communication and multitasking are key, as you'll be the central point of contact between guests and other hotel departments. Teamwork is emphasized, especially during busy periods or special events.

What are the key skills and qualifications needed to thrive as a Holiday Inn Express front desk agent, and why are they important?

To excel as a Holiday Inn Express Front Desk Agent, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with hotel property management systems (such as Opera or OnQ), reservation software, and basic office equipment is often required. Excellent communication, problem-solving abilities, and a friendly, professional demeanor help agents stand out in guest interactions. These skills ensure smooth check-in/check-out processes, guest satisfaction, and effective resolution of issues in a hospitality environment.

What is the difference between Holiday Inn Express front desk agent vs hotel front desk clerk?

AspectHoliday Inn Express Front Desk AgentHotel Front Desk Clerk
CredentialsHigh school diploma; customer service experienceHigh school diploma; customer service skills
Work EnvironmentHotel lobby, customer interaction, shift workHotel lobby, guest check-in/out, shift work
Employer & IndustryHospitality, hotel industryHospitality, hotel industry

The Holiday Inn Express front desk agent and hotel front desk clerk roles are similar, both requiring customer service skills and working in hotel environments. The main differences are often related to brand-specific procedures and training. Both positions focus on guest check-in/out, reservations, and providing a positive guest experience within the hospitality industry.

What cities near Bolingbrook, IL are hiring for Holiday Inn Express jobs?

Cities near Bolingbrook, IL with the most Holiday Inn Express job openings:

Holiday Inn Express jobs near you
Infographic showing various Holiday Inn Express job openings in Bolingbrook, IL as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

Guest Room Attendant

Holiday Inn Express & Suites Morris

Morris, IL • On-site

$15 - $16/hr

Full-time

Retirement, PTO

Posted 29 days ago

Job description


Guest Room Attendant

Reports to: Housekeeping Supervisor

Department: Rooms


WHO WE ARE


Janko Hospitality is a Chicago-based operator of upscale full-service, boutique lifestyle, extended-stay, and select-service hotels throughout the Midwest.  The firm’s award-winning properties within the Marriott, Hilton, Hyatt, and IHG brand families have made Janko Hospitality a 2022 Hotel Business Magazine Top 100 Hospitality Management Company. Janko Hospitality is a growth company focused on expansion through strategic acquisition, development, and third-party management.  With a passion for people, a proven track record of solid financial performance, honorable community involvement, and an unwavering commitment to quality, Janko Hospitality is a management company that will provide an exceptional hospitality experience to guests, owners, and associates.

BENEFITS

  • Competitive compensation package
  • Full benefits package, including 401K with matching and paid time off from Day 1
  • Growth company focused on expansion through strategic acquisition and development
  • Hotel discounts at locations worldwide


JOB DESCRIPTION

A guest room attendant at Holiday Inn Express & Suites Morris is responsible for cleaning and maintaining guest rooms and public areas according to hotel standards and policies. This includes making beds, dusting, vacuuming, and replenishing amenities. They must ensure rooms are ready for guest occupancy and report any maintenance issues to supervisors promptly. Must provide attentive courteous and efficient service to guests, contributing to the overall guest experience and satisfaction.


ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Availability: Able to work seven days a week, including weekends, holidays, and rotating shifts.
  • Independent Work: Capable of working independently and following instructions to prioritize tasks and functions.
  • Key Security: Responsible for adhering to key checkout procedures to maintain key security.
  • Support for Room Attendants: Assist room attendants with the delivery and collection of supplies, amenities, and linens on guest floors.
  • Cleaning and Sanitization:
    • Clean and sanitize restrooms, dust all surfaces, and clean mirrors, fixtures, and floors.
    • Vacuum carpets, upholstered furniture, and draperies.
    • Empty wastebaskets, clean ashtrays, and remove trash and waste to designated disposal areas.
    • Sweep, scrub, and mop all areas. Dust and polish furniture and equipment.
  • Supply Replenishment: Restock supplies such as glasses, linens, stationery, and bathroom amenities.
  • Inventory Management: Maintain and organize linen closets with necessary items.
  • Facility Maintenance: Ensure cleanliness and organization in hotel facilities, including stairwells, hallways, vending areas, outdoor corridors, lobby, break room, fitness center, laundry room, public restrooms, and other public areas.
  • Daily Reports: Complete housekeeping reports as required by housekeeping leadership to ensure flawless service.
  • Safety and Security: Adhere to all established safety protocols and work with cleaning chemicals as required.
  • Other Duties: Perform additional tasks as assigned by management to ensure guest satisfaction.
  • Guest Interaction:
    • Maintain a professional appearance, greet and assist guests in a friendly manner, and ensure guest satisfaction.
  • Security: Report any suspicious activity involving guests, visitors, or staff, and ensure the security of guests and property by keeping room doors locked.
  • Compliance: Perform duties according to safety and security policies, OSHA standards, and Bloodborne Pathogens regulations.
  • Grasping: Continuous firm and simple grasping required for various tasks.
  • Lifting: Ability to lift supplies, typically no more than 30 lbs, with occasional lifting up to 40 lbs.
  • Mobility: Ability to stand and walk throughout the workday with limited sitting.
  • Physical Activity: Frequent reaching, pushing, pulling, and bending. Twisting of the body at the waist is required.

QUALIFICATIONS

  • Education: High School Diploma, GED, or equivalent relevant work experience.
  • Experience: Previous customer service or hotel experience preferred.
  • Skills: Strong communication, customer service, and organizational skills.