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Holiday Inn Express Jobs in Bolingbrook, IL (NOW HIRING)

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Holiday Inn Express information

What is Holiday Inn Express?

Holiday Inn Express is a mid-priced hotel chain under the InterContinental Hotels Group (IHG) brand, known for offering comfortable, affordable accommodations with a focus on simplicity and efficiency. These hotels typically provide essential amenities such as complimentary breakfast, free Wi-Fi, and convenient locations for business and leisure travelers. The brand is designed for guests seeking a straightforward stay without unnecessary extras, making it popular among families and business travelers alike.

What does a typical shift look like for a front desk agent at Holiday Inn Express?

As a front desk agent at Holiday Inn Express, your shift usually involves welcoming guests, handling check-ins and check-outs, answering questions about hotel amenities, and resolving guest concerns. You’ll also coordinate with housekeeping and maintenance to ensure rooms are ready and guest needs are met promptly. Communication and multitasking are key, as you'll be the central point of contact between guests and other hotel departments. Teamwork is emphasized, especially during busy periods or special events.

What are the key skills and qualifications needed to thrive as a Holiday Inn Express front desk agent, and why are they important?

To excel as a Holiday Inn Express Front Desk Agent, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with hotel property management systems (such as Opera or OnQ), reservation software, and basic office equipment is often required. Excellent communication, problem-solving abilities, and a friendly, professional demeanor help agents stand out in guest interactions. These skills ensure smooth check-in/check-out processes, guest satisfaction, and effective resolution of issues in a hospitality environment.

What is the difference between Holiday Inn Express front desk agent vs hotel front desk clerk?

AspectHoliday Inn Express Front Desk AgentHotel Front Desk Clerk
CredentialsHigh school diploma; customer service experienceHigh school diploma; customer service skills
Work EnvironmentHotel lobby, customer interaction, shift workHotel lobby, guest check-in/out, shift work
Employer & IndustryHospitality, hotel industryHospitality, hotel industry

The Holiday Inn Express front desk agent and hotel front desk clerk roles are similar, both requiring customer service skills and working in hotel environments. The main differences are often related to brand-specific procedures and training. Both positions focus on guest check-in/out, reservations, and providing a positive guest experience within the hospitality industry.

What cities near Bolingbrook, IL are hiring for Holiday Inn Express jobs?

Cities near Bolingbrook, IL with the most Holiday Inn Express job openings:

Holiday Inn Express jobs near you
Infographic showing various Holiday Inn Express job openings in Bolingbrook, IL as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

Housekeeping Attendant

Holiday Inn Express and Suites

Mokena, IL

$16/hr

Full-time

Re-posted 22 days ago

Holiday Inn Express rating

5.0

Company rating: 5.0 out of 10

Based on 522 frontline employees who took The Breakroom Quiz

89th of 107 rated hotels

Job description

Candidates must have a drive to create a safe and clean space for guests. If you are detail-oriented and take pride in your cleaning skills, we would love to meet you!

Responsibilities

  • Thoroughly clean, dust, vacuum and mop room and bathroom according to IHG standards and procedure.
  • Clean rooms in a timely and efficient manner.
  • Stock assigned housekeeping cart with cleaning supplies and room amenities.
  • Replenish guest amenities in rooms as needed.
  • Maintain clean and organized housekeeping storage.
  • Communicate any maintenance concerns to maintenance department.
  • Transport waste and trash to proper disposal area.
  • Turn in Lost and Found items to the front desk.
  • Maintain guest confidentiality.
  • Greet guests and respond to guest requests or concerns in a prompt and professional manner.
  • All other duties as assigned.

Qualifications

  • Frequent standing, bending, walking, and moving around the hotel.
  • Ability to lift, push, or pull, up to 50 pounds.
  • Physical strength and stamina to work extended periods.
  • Availability to include weekends.
  • Prioritization and time management skills.

Beginning with the first hotel in 1985, Indiana Hospitality Group has grown to become a substantial participant in the industry. Designing, building, owning, and operating a portfolio of hotels consisting of Marriott, Hilton, Intercontinental Hotels Group and Choice Hotels. At each property our goal is to exceed the guest expectations and
provide a unique guest experience. Clean-Fixed-Friendly Hotels!

Education:no requirementsEmployment Type: FULL_TIME

What Holiday Inn Express employees say

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