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Holiday Inn Express Jobs in Virginia (NOW HIRING)

Landmark Hotel Group

Front Desk Agent, Hampton

Hampton, VA · On-site

$14 - $17.75/hr

HOLIDAY INN EXPRESS HAMPTON Full-Time and Part-Time Job Join Our Team as a Guest Services Representative! Do you love helping people and making their day special? Then we have the perfect job for you!

Luminous Hotel Management

Front Desk Agent

Warrenton, VA · On-site

$13 - $15/hr

DESCRIPTION Holiday Inn Express & Suites is hiring a dependable and guest-focused Front Desk Agent to join our team in Warrenton, VA . If you enjoy providing excellent customer service and creating a ...

Luminous Hotel Management

Front Desk Agent

Warrenton, VA · On-site

$13 - $15/hr

Holiday Inn Express & Suites is hiring a dependable and guest-focused Front Desk Agent to join our team in Warrenton, VA . If you enjoy providing excellent customer service and creating a welcoming ...

Luminous Hotel Management

Front Desk Agent

Warrenton, VA · On-site

$13 - $15/hr

DESCRIPTION Holiday Inn Express & Suites is hiring a dependable and guest-focused Front Desk Agent to join our team in Warrenton, VA . If you enjoy providing excellent customer service and creating a ...

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How much do holiday inn express jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for holiday inn express in Virginia is $15.27, according to ZipRecruiter salary data. Most workers in this role earn between $11.69 and $16.83 per hour, depending on experience, location, and employer.

What is Holiday Inn Express?

Holiday Inn Express is a mid-priced hotel chain under the InterContinental Hotels Group (IHG) brand, known for offering comfortable, affordable accommodations with a focus on simplicity and efficiency. These hotels typically provide essential amenities such as complimentary breakfast, free Wi-Fi, and convenient locations for business and leisure travelers. The brand is designed for guests seeking a straightforward stay without unnecessary extras, making it popular among families and business travelers alike.

What does a typical shift look like for a front desk agent at Holiday Inn Express?

As a front desk agent at Holiday Inn Express, your shift usually involves welcoming guests, handling check-ins and check-outs, answering questions about hotel amenities, and resolving guest concerns. You’ll also coordinate with housekeeping and maintenance to ensure rooms are ready and guest needs are met promptly. Communication and multitasking are key, as you'll be the central point of contact between guests and other hotel departments. Teamwork is emphasized, especially during busy periods or special events.

What are the key skills and qualifications needed to thrive as a Holiday Inn Express front desk agent, and why are they important?

To excel as a Holiday Inn Express Front Desk Agent, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with hotel property management systems (such as Opera or OnQ), reservation software, and basic office equipment is often required. Excellent communication, problem-solving abilities, and a friendly, professional demeanor help agents stand out in guest interactions. These skills ensure smooth check-in/check-out processes, guest satisfaction, and effective resolution of issues in a hospitality environment.

What is the difference between Holiday Inn Express front desk agent vs hotel front desk clerk?

AspectHoliday Inn Express Front Desk AgentHotel Front Desk Clerk
CredentialsHigh school diploma; customer service experienceHigh school diploma; customer service skills
Work EnvironmentHotel lobby, customer interaction, shift workHotel lobby, guest check-in/out, shift work
Employer & IndustryHospitality, hotel industryHospitality, hotel industry

The Holiday Inn Express front desk agent and hotel front desk clerk roles are similar, both requiring customer service skills and working in hotel environments. The main differences are often related to brand-specific procedures and training. Both positions focus on guest check-in/out, reservations, and providing a positive guest experience within the hospitality industry.

What cities in Virginia are hiring for Holiday Inn Express jobs?

Cities in Virginia with the most Holiday Inn Express job openings:

Holiday Inn Express jobs near you
Infographic showing various Holiday Inn Express job openings in Virginia as of August 2026, with employment types broken down into 73% Full Time, and 27% Part Time. Highlights an 100% In-person job distribution, with an average salary of $31,762 per year, or $15.3 per hour.

Front Desk Representative1

Holiday Inn Express and Suites

Newport News, VA • On-site

$13 - $14/hr

Full-time

Re-posted 20 days ago

Holiday Inn Express rating

5.0

Company rating: 5.0 out of 10

Based on 522 frontline employees who took The Breakroom Quiz

89th of 108 rated hotels

Job description

Holiday Inn Express is one of the fastest growing hotel brands in the world. We passionately believe it’s our people who make us what we are today, and it’s our people who will help us grow. It’s our colleagues’ distinct personalities and talent that bring to life our purpose of providing True Hospitality for everyone. That means making everyone feel welcome, cared for, recognized and respected, and going the extra mile to create special guest experiences and lasting memories. 

If you have that True Hospitality spirit, and share our values. If you’ve got ambition and ideas. If you want to work somewhere that appreciates you for who you are and will support you in building your own career path - then Holiday Inn Express is for you.

Job Description

The moment a guest steps into our hotel, they walk into a genuinely memorable experience. As a Front Desk Agent, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our guests feel at home.

Daily Duties

  • Welcome guests in a friendly, prompt and professional manner. 
  • Register guests, issue room keys, provide information on hotel services and room location. 
  • Drive shuttle busses around town and to the airport.
  • Must be able to respond to guest issues with a warm and courteous attitude along with a timely response, and follow up.
  •  Must a have a professional tone and clear speaking voice and will be able to handle issues or complaints which may arise.
  • Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assigned bank.
  • Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
  • Answer phones in a prompt and courteous manner.
  • Provide guests with tourist information, directions and local dinning choices.
  • Perform other duties as assigned.

Holiday Inn Express and Suites

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