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Helper Connectwise Jobs in Houston, TX (NOW HIRING)

PennComp LLC

Helpdesk Engineer II

Houston, TX · Hybrid

In this Helpdesk Engineer II role, you will use your technical and customer service skills to take ... Familiarity with remote support tools such as ConnectWise Control, LogMeIn, Datto or similar ...

AMSYS Talent

Helpdesk Technician

Houston, TX · On-site

$18 - $24.50/hr

Manage Help Desk tickets in a timely and efficient manner * Monitor and response quickly and ... ConnectWise For an immediate response, email the resume in the word format to

CBIZ

Business Applications Specialist

Houston, TX · On-site

Provide ongoing production support for ConnectWise, Acumatica and other business applications ... to help clients anticipate what is next and discover new ways to accelerate growth. CBIZ has more ...

New

Resource Consultings Services Inc

IT Manager

Houston, TX · On-site

$90.70K - $111.30K/yr

Manage, coach, and mentor IT team of on-site client employees responsible for helpdesk support ... ConnectWise. * Strong problem-solving skills and the ability to troubleshoot complex IT issues.

Aldridge

Support Engineer (1884)

Houston, TX · On-site

In this role, you will help ensure the reliability and performance of the client's technology ... ConnectWise Cloud * Infrastructure monitoring/management: SolarWinds Hybrid work schedule ...

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How much do helper connectwise jobs pay per hour?

As of May 28, 2026, the average hourly pay for helper connectwise in Houston, TX is $17.38, according to ZipRecruiter salary data. Most workers in this role earn between $13.75 and $17.45 per hour, depending on experience, location, and employer.

What is the difference between Helper Connectwise vs Help Desk Technician?

AspectHelper ConnectwiseHelp Desk Technician
CertificationsITIL, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentIT service management, remote and on-site supportHelp desk, call centers, remote troubleshooting
Industry UsageManaged service providers, IT departmentsIT support, technical support services
Common Search/ComparisonHelper Connectwise vs Help Desk Technician

Helper Connectwise typically refers to roles involving the use of ConnectWise platform for IT service management, focusing on ticketing, automation, and client communication. Help Desk Technicians provide technical support and troubleshooting, often using various ticketing systems including ConnectWise. While both roles support IT services, Helper Connectwise emphasizes platform-specific tasks, whereas Help Desk Technicians focus on resolving technical issues across different tools.

What are the most commonly searched types of Connectwise jobs in Houston, TX? The most popular types of Connectwise jobs in Houston, TX are:
What are popular job titles related to Helper Connectwise jobs in Houston, TX? For Helper Connectwise jobs in Houston, TX, the most frequently searched job titles are:
What job categories do people searching Helper Connectwise jobs in Houston, TX look for? The top searched job categories for Helper Connectwise jobs in Houston, TX are:
What cities near Houston, TX are hiring for Helper Connectwise jobs? Cities near Houston, TX with the most Helper Connectwise job openings:
Helper Connectwise jobs near you
Helpdesk Engineer II

Helpdesk Engineer II

PennComp LLC

Houston, TX • Hybrid

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 15 days ago

Job description

In this Helpdesk Engineer II role, you will use your technical and customer service skills to take care of our clients, while also learning and advancing quickly, playing a key role in our company's growth. You will answer incoming phone calls for our help desk and will resolve client requests.
This role offers a strong foundation for technical growth and hands-on experience that can propel your career forward. You will have the opportunity to participate in our structured career development program, with a clear path toward advancement to a Level III Systems Engineer role within the organization.

Required Qualifications:

  • 3-4+ years of progressive experience in a help desk, technical support, or IT service desk role (MSP or multi-client environment preferred).

  • Strong foundational knowledge of Windows 10/11 operating systems, Microsoft 365 (Outlook, Teams, OneDrive, SharePoint), and common desktop applications.

  • Basic understanding of networking concepts, including IP addressing, DNS, DHCP, and VPN connectivity.

  • Familiarity with remote support tools such as ConnectWise Control, LogMeIn, Datto or similar platforms.

  • Experience with ticketing systems (e.g., ConnectWise Manage, Zendesk, Freshdesk, or ServiceNow) and ability to document issues clearly and thoroughly.

  • Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users.

  • Strong customer service orientation with a calm, patient, and professional demeanor under pressure.

  • Ability to prioritize and manage multiple tasks in a fast-paced environment whilemaintainingattention to detail.

  • Willingness to learn and grow, with a proactive attitude towardacquiringnew technical skills and certifications.

  • Experience installing, troubleshooting, andmaintainingperipherals (scanners, fax machines, printers, etc.)

  • Experience troubleshooting standard hardware issues and running diagnostics

  • Demonstrated experience following standard IT Security practices

  • An understanding of howa small changecanimpactthe bigger picture of a technology network

  • A passion for developing hard and soft skills and career advancement

Preferred Qualifications

  • CompTIA A+, Network+, or ITIL Foundationcertification (or willingness to obtain within 6 months of hire).

  • Experience with Active Directory(user account creation, password resets, group membership).

  • Exposure to cloud platformssuch as Microsoft Azure or Google Workspace.

  • Basic scripting or automation knowledge(e.g., PowerShell, batch files) is a plus.

  • Familiarity with cybersecurity best practices, including phishing awareness and endpoint protection tools.

Who we are:
At PennComp, a New Charter Technologies Company, we solve the IT problems of today with an eye on the technology needs of tomorrow. For more than thirty years, PennComp, a New Charter Technologies Company, has provided IT services to small and medium-sized businesses in the Houston area. We are committed to developing long-term, professional relationships with our clients, while providing exceptional customer service. Our diverse, dedicated staff partners with clients to create solutions, empowering them to achieve business objectives.

Why Join Us:

At PennComp, a New Charter Technologies Company, we offer a supportive and vibrant work environment where our team members thrive. We value our employees and provide:

  • Excellent benefits - health insurance, dental, vision, vacation, and 401k

  • Opportunities for professional growth and development

  • Competitive compensation, commensurate with experience

  • Monthly breakfasts, kitchen fully stocked with snacks, and dozens of beverages

  • 20% work from home/option for hybrid schedule post six-month review

PennComp, a New Charter Technologies Company, is committed to creating an inclusive environment and is proud to be an equal opportunity employer. PennComp recruits, employs, trains, compensates, and promotes regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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