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Helper Connectwise Jobs in Allen, TX (NOW HIRING)

Simpatico Systems

Tier 1 Helpdesk Engineer

The Colony, TX · On-site

$300/wk

Responsibilities : • Alert Console Monitoring and Escalation • ConnectWise Ticket Execution • ... Previous helpdesk experience • Experience with Large Enterprise Technology (HA replication ...

New

She Recruits LLC

IT Specialist

Richardson, TX · On-site

$40K - $45K/yr

... help desk support, software management, cloud services, and compliance. By outsourcing these ... Enter time and expenses in ConnectWise as they occur. * Complete assigned training materials and ...

CBIZ

Business Applications Specialist

Dallas, TX · On-site

Provide ongoing production support for ConnectWise, Acumatica and other business applications ... to help clients anticipate what is next and discover new ways to accelerate growth. CBIZ has more ...

TeamLogic IT

Level II Technician

Dallas, TX · On-site

$60K - $80K/yr

Use RMM/PSA tools (ConnectWise, NinjaOne, or AutoTask) to monitor and document service delivery ... Collaborate with the help desk and project teams to ensure client satisfaction and SLA adherence.

Netrio

Service Desk Analyst 1

Mckinney, TX · On-site

$19 - $26/hr

... better help to serve each of them when the need arises. Customer service will be an important ... Enter the information for each delivery into ConnectWise under the relevant client and mark that ...

Netrio

Service Desk Analyst 1 - Overnight

Mckinney, TX · On-site

$19 - $26/hr

... better help to serve each of them when the need arises. Customer service will be an important ... Enter the information for each delivery into ConnectWise under the relevant client and mark that ...

NETRIO

Service Desk Analyst 1

Mckinney, TX · On-site

$19 - $26/hr

... better help to serve each of them when the need arises. Customer service will be an important ... Enter the information for each delivery into ConnectWise under the relevant client and mark that ...

NETRIO

Service Desk Analyst 1 - Overnight

Mckinney, TX · On-site

$19 - $26/hr

... better help to serve each of them when the need arises. Customer service will be an important ... Enter the information for each delivery into ConnectWise under the relevant client and mark that ...

Viyu Network Solutions

Be Seen First

Technology Support Team

Richardson, TX · On-site

$45K - $65K/yr

... Help Desk - Service Desk - Tech Support - Desktop Support - Customer Service - A+ Certification - ConnectWise - LabTech - VMWare - Meraki - Office 365 - Active Directory - Microsoft Windows Server ...

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How much do helper connectwise jobs pay per hour?

As of May 28, 2026, the average hourly pay for helper connectwise in Allen, TX is $16.93, according to ZipRecruiter salary data. Most workers in this role earn between $13.41 and $16.97 per hour, depending on experience, location, and employer.

What is the difference between Helper Connectwise vs Help Desk Technician?

AspectHelper ConnectwiseHelp Desk Technician
CertificationsITIL, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentIT service management, remote and on-site supportHelp desk, call centers, remote troubleshooting
Industry UsageManaged service providers, IT departmentsIT support, technical support services
Common Search/ComparisonHelper Connectwise vs Help Desk Technician

Helper Connectwise typically refers to roles involving the use of ConnectWise platform for IT service management, focusing on ticketing, automation, and client communication. Help Desk Technicians provide technical support and troubleshooting, often using various ticketing systems including ConnectWise. While both roles support IT services, Helper Connectwise emphasizes platform-specific tasks, whereas Help Desk Technicians focus on resolving technical issues across different tools.

What are popular job titles related to Helper Connectwise jobs in Allen, TX? For Helper Connectwise jobs in Allen, TX, the most frequently searched job titles are:
What job categories do people searching Helper Connectwise jobs in Allen, TX look for? The top searched job categories for Helper Connectwise jobs in Allen, TX are:
What cities near Allen, TX are hiring for Helper Connectwise jobs? Cities near Allen, TX with the most Helper Connectwise job openings:
Helper Connectwise jobs near you

Tier 1 Helpdesk Engineer

Simpatico Systems

The Colony, TX • On-site

$300/wk

Full-time

Posted 2 days ago

Job description

Job Summary:
Simpatico Systems is a group of engineers dedicated to aligning their goals with customers' organizational objectives by servicing IT, security, and audio-visual needs. The Tier 1 Helpdesk Engineer will provide proactive and reactive support for customer environments, respond to monitoring alerts, and assist in building a world-class operations model.
Responsibilities:
• Alert Console Monitoring and Escalation
• ConnectWise Ticket Execution
• Incident and Problem Ticket Lifecycle Management
• Procedural Documentation Creation and Currency
• Participate in building a world class Operations Model
Qualifications:
Required:
• Previous experience in similar IT field
• Clear and concise communication – written & verbal
• Ability to Multitask in a 'High Pressure Environment'
• Skilled in troubleshooting network infrastructure issues
• Strong understanding of Network Administration
• Understanding of Windows and Linux OS
• Proficient with Microsoft Office
• Ability to type 50+ WPM
• Passion for improvement
• Participate in On-Call Rotation: This position includes a recurring on-call schedule every 18 weeks. During your on-call period, you will serve as secondary on-call for the first week and primary on-call for the second week. On-call responsibilities include responding to critical alerts and high-priority customer issues outside of standard business hours. You will receive $150 compensation for each on-call week, totaling $300 per rotation.
Preferred:
• ITIL Experience
• ConnectWise Manage and Automate Experience
• Previous helpdesk experience
• Experience with Large Enterprise Technology (HA replication technology, SAN solutions, Complex network management)
Company:
Simpatico Systems is an information technology company that provides IT support and cybersecurity services. Founded in 2014, the company is headquartered in Lubbock, USA, with a team of 11-50 employees. The company is currently Early Stage.

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