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Remote Helpdesk Jobs in Allen, TX (NOW HIRING)

Assistant Controller

Dallas, TX ยท Remote

$110K - $130K/yr

Assistant Controller (Remote)Help Build the Future of a Rapidly Growing Home Services Platform Columbia Home Services (CHS) is a private equity-backed platform investing in and partnering with best ...

Remote Insurance Agent

Dallas, TX ยท Remote

$80K - $150K/yr

The Camesi Agency is a rapidly growing, fully remote brokerage dedicated to helping families protect their financial futures. Supported by proven systems, structured mentorship, and a leadership ...

Assistant Controller

Dallas, TX ยท On-site +1

$110K - $130K/yr

Assistant Controller (Remote) Help Build the Future of a Rapidly Growing Home Services Platform Columbia Home Services (CHS) is a private equity-backed platform investing in and partnering with best ...

Remote Tax Manager

Dallas, TX ยท On-site +1

$135K - $195K/yr

We look forward to connecting with candidates who are passionate about helping clients and growing within a collaborative, remote environment. Apply today by sending your resume to brian ...

Remote (U.S. Based) Employment Type: Full-Time About ForgeFit ForgeFit supplies cutting-edge ... We're not just another distributor, we're a trusted partner in helping fitness facilities grow ...

Remote (U.S. Based) Employment Type: Full-Time About ForgeFit ForgeFit supplies cutting-edge ... We're not just another distributor, we're a trusted partner in helping fitness facilities grow ...

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Remote Helpdesk information

See Allen, TX salary details

$11

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$31

How much do remote helpdesk jobs pay per hour?

As of Aug 2, 2026, the average hourly pay for remote helpdesk in Allen, TX is $21.53, according to ZipRecruiter salary data. Most workers in this role earn between $17.88 and $24.13 per hour, depending on experience, location, and employer.

What Are Remote Help Desk Jobs?

Remote help desk jobs are telecommuting customer service jobs in which you help users with technical support and troubleshoot issues related to hardware or software. A remote help desk technician, for example, is the first to take a call or respond to an email from a customer about a technical issue. In a remote help desk job, your duties are to catalog the problem and walk the user through diagnostic steps to determine what the problem is and how to fix it. If you cannot figure out the problem, your responsibilities include passing the call or email on to a help desk specialist or a field technician who can service the issue. Other job titles include help desk administrator and help desk analyst.

What are the most common challenges faced by Remote Helpdesk professionals, and how can they be managed?

Remote Helpdesk professionals often encounter challenges such as troubleshooting technical issues without physical access to devices, communicating clearly with non-technical users, and managing multiple support tickets simultaneously. To manage these challenges, it's important to use robust remote-access tools, maintain concise and empathetic communication, and leverage ticketing systems to prioritize and track requests efficiently. Ongoing training and collaboration with other IT team members also help in resolving complex problems and staying updated with evolving technologies.

What is the difference between Remote Helpdesk vs Remote Technical Support Specialist?

AspectRemote HelpdeskRemote Technical Support Specialist
CredentialsCompTIA A+, Network+ or similar certifications often preferredSimilar certifications, often with additional technical or product-specific training
Work EnvironmentRemote, customer-facing, troubleshooting hardware/software issuesRemote, more technical troubleshooting, often involving software or network problems
Employer & IndustryIT service providers, tech companies, MSPsIT companies, software vendors, tech support firms
Search & Comparison IntentPeople comparing entry-level tech support rolesIndividuals seeking more specialized technical support jobs

Remote Helpdesk and Remote Technical Support Specialist roles share similar credentials and work environments but differ in technical complexity. Helpdesk roles typically focus on basic troubleshooting and customer service, while technical support specialists handle more advanced technical issues. Both are vital in IT support, with overlapping skills but distinct levels of technical expertise.

What are the key skills and qualifications needed to thrive as a Remote Helpdesk professional, and why are they important?

To thrive as a Remote Helpdesk professional, you need strong technical troubleshooting skills, familiarity with operating systems, and a background in IT support, often supported by a relevant certification such as CompTIA A+. Proficiency with remote desktop tools, ticketing systems like Zendesk or ServiceNow, and knowledge base platforms is typical. Excellent communication, patience, and problem-solving abilities are critical soft skills for assisting users and managing challenging situations remotely. These skills ensure timely and effective resolution of technical issues, customer satisfaction, and smooth operations in distributed work environments.

What is a Remote Helpdesk?

A Remote Helpdesk is a support service that assists users with technical issues and IT-related problems from a remote location, rather than being physically present. Remote Helpdesk professionals use phone, chat, email, or remote desktop software to diagnose and resolve issues such as software glitches, hardware malfunctions, or network connectivity problems. This setup allows organizations to provide efficient and timely support to employees or customers regardless of their physical location. Remote Helpdesk services are essential for businesses with distributed teams or clients in multiple locations.
What are the most commonly searched types of Helpdesk jobs in Allen, TX? The most popular types of Helpdesk jobs in Allen, TX are:
What job categories do people searching Remote Helpdesk jobs in Allen, TX look for? The top searched job categories for Remote Helpdesk jobs in Allen, TX are:
What cities near Allen, TX are hiring for Remote Helpdesk jobs? Cities near Allen, TX with the most Remote Helpdesk job openings:
Infographic showing various Remote Helpdesk job openings in Allen, TX as of July 2026, with employment types broken down into 3% Locum Tenens, 87% Full Time, 7% Part Time, and 3% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $44,791 per year, or $21.5 per hour.

Assistant Controller

Columbia Home Services

Dallas, TX โ€ข Remote

$110K - $130K/yr

Full-time

Posted 13 days ago


Job description

Assistant Controller (Remote)Help Build the Future of a Rapidly Growing Home Services Platform

Columbia Home Services (CHS) is a private equity-backed platform investing in and partnering with best-in-class residential HVAC, plumbing, electrical, and other skilled trade service companies across the United States. As we continue to grow through acquisition and operational excellence, we're looking for an experienced Assistant Controller to help strengthen our finance organization and scale our accounting operations.

This is more than a traditional accounting role—it's an opportunity to make a significant impact within a high-growth organization. You'll work directly with executive leadership, including the Corporate Controller and CFO, helping standardize processes, improve financial reporting, integrate newly acquired businesses, and build the financial infrastructure that supports our continued expansion.

If you're someone who thrives in a fast-paced environment, enjoys solving complex accounting challenges, and wants to grow your career alongside a rapidly expanding organization, we'd love to hear from you.

This is a full-time remote position.

Position Summary

Reporting directly to the Corporate Controller, the Assistant Controller will oversee the accounting and financial reporting for the corporate business unit and a portfolio of 4–6 operating companies. This role partners closely with General Managers, operating company leadership, and the corporate finance team to ensure accurate financial reporting, efficient accounting processes, and strong internal controls across the platform.

The ideal candidate combines technical accounting expertise with strong analytical skills, process improvement experience, and the ability to manage multiple priorities in a dynamic, acquisition-driven environment.

What You'll DoFinancial Reporting & Accounting
  • Own the accounting and financial reporting for the corporate business unit and a portfolio of 4–6 operating companies.

  • Prepare and review month-end journal entries, financial statements, account reconciliations, and variance analyses.

  • Ensure timely and accurate month-end close processes across assigned entities.

  • Maintain compliance with Generally Accepted Accounting Principles (GAAP).

Process Improvement & Internal Controls
  • Standardize month-end close procedures across the platform to support a scalable shared-services accounting model.

  • Develop and implement consistent accounting procedures for:

    • Intercompany transactions

    • Payroll accounting

    • Prepaid expenses

    • Revenue recognition

    • Daily cash and deposit processing

  • Establish, document, and strengthen internal controls while identifying opportunities to improve efficiency and reduce risk.

  • Support the development and implementation of company-wide accounting policies and procedures.

Audit & Compliance
  • Prepare audit schedules and supporting documentation for annual financial statement audits.

  • Respond to auditor requests and coordinate required deliverables across multiple operating companies.

  • Manage annual insurance renewals and serve as the primary contact for insurance audits.

Operational Support
  • Partner with operating company leaders to ensure accurate financial reporting and compliance.

  • Support company-wide Accounts Payable initiatives and help maximize automation tools and workflows.

  • Assist with accounting integrations for newly acquired businesses.

  • Complete special projects and financial initiatives as assigned by executive leadership.

  • Travel occasionally to operating company locations as needed.

What We're Looking ForRequired Qualifications
  • Bachelor's degree in Accounting, Finance, or a related field.

  • 7+ years of progressive accounting experience with a strong understanding of GAAP.

  • 2+ years of experience as an Assistant Controller or Senior Accountant in a private equity-backed, multi-entity, or high-growth organization.

  • Experience preparing financial statements, account reconciliations, and month-end close.

  • Strong knowledge of internal controls and financial reporting.

  • Advanced Microsoft Excel skills, including:

    • Pivot Tables

    • VLOOKUP/XLOOKUP

    • IF statements

    • Logical formulas

  • Intermediate proficiency with Microsoft Word, PowerPoint, Outlook, and Teams.

  • Experience using accounting software such as Sage Intacct and QuickBooks.

  • Experience utilizing AI tools to improve productivity, automate tasks, and drive operational efficiencies.

Preferred Qualifications
  • CPA or CMA certification.

  • Experience with ServiceTitan.

  • Experience supporting acquisitions or post-acquisition accounting integrations.

  • Experience working in a shared services or multi-entity accounting environment.

What Makes You Successful

We're looking for someone who:

  • Has a strong desire to grow into larger leadership responsibilities.

  • Thrives in a fast-paced, high-growth environment.

  • Is highly analytical, detail-oriented, and naturally curious.

  • Enjoys improving processes and building scalable systems.

  • Can effectively prioritize multiple projects while meeting deadlines.

  • Communicates confidently with executives, operating company leaders, and cross-functional teams.

  • Works independently while collaborating effectively across departments.

  • Demonstrates sound judgment, professionalism, integrity, and accountability.

  • Brings a positive attitude and a solutions-oriented mindset to every challenge.

Why Join Columbia Home Services?
  • 100% Remote Position

  • Competitive salary with bonus opportunities.

  • Opportunity to work directly with executive leadership, including the CFO and Corporate Controller.

  • Be part of a rapidly growing private equity-backed organization.

  • Exposure to acquisitions, integrations, and strategic financial initiatives.

  • Significant opportunity for professional growth and career advancement as the platform continues to expand.

  • Collaborative, high-performing team focused on continuous improvement and operational excellence.

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