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Helpdesk Manager Jobs in Allen, TX (NOW HIRING)

Adams Clinical

Helpdesk Specialist

Dallas, TX · On-site

$60K - $65K/yr

In this role, you report directly to the Senior IT Operations Manager and provide tier 1 Helpdesk support to a 350-person operation across six locations, with DeSoto as your primary focus. You'll ...

Adams Clinical

Helpdesk Specialist

Dallas, TX

$60K - $65K/yr

In this role, you report directly to the Senior IT Operations Manager and provide tier 1 Helpdesk support to a 350-person operation across six locations, with DeSoto as your primary focus. You'll ...

Adams Clinical

Helpdesk Specialist

Dallas, TX

$60K - $65K/yr

In this role, you report directly to the Senior IT Operations Manager and provide tier 1 Helpdesk support to a 350-person operation across six locations, with DeSoto as your primary focus. You'll ...

TEKsystems

Entry Level Helpdesk Support

Coppell, TX · Hybrid

$16.25 - $18/hr

Experience: 1-2 years of helpdesk / call center experience 1-2 years of experience working with "help desk ticketing tools" i.e. Service Now Experience supporting Work from Home end-users Experience ...

TEKsystems

Entry Level Helpdesk Support

Coppell, TX · Hybrid

$16.25 - $18/hr

Experience: 1-2 years of helpdesk / call center experience 1-2 years of experience working with "help desk ticketing tools" i.e. Service Now Experience supporting Work from Home end-users Experience ...

TEKsystems

Entry Level Helpdesk Support

Coppell, TX · Hybrid

$16.25 - $18/hr

Experience: 1-2 years of helpdesk / call center experience 1-2 years of experience working with "help desk ticketing tools" i.e. Service Now Experience supporting Work from Home end-users Experience ...

TEKsystems

Entry Level Helpdesk Support

Coppell, TX

$16.25 - $18/hr

We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across ...

TEKsystems

Entry Level Helpdesk Support

Coppell, TX

$16.25 - $18/hr

We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across ...

Arcis Golf

Helpdesk Technician I

Dallas, TX · On-site

$19.75 - $26.75/hr

Consult with IT Management and other departments as needed. * Install, configure, and replace hardware (e.g. printers, scanners, workstations, phones, etc.). * Install, configure, and replace a wide ...

TEKsystems

Entry Level Helpdesk Support

Coppell, TX

$16.25 - $18/hr

We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across ...

AEG Vision

IT Helpdesk Technician

Addison, TX · On-site

The IT Help Desk technician will work with the IT Help Desk team. lead, and manager to work different types of IT help desk support requests. * Field incoming help requests from end users via ...

AEG Vision

IT Helpdesk Technician

Addison, TX

The IT Help Desk technician will work with the IT Help Desk team. lead, and manager to work different types of IT help desk support requests. * Field incoming help requests from end users via ...

The Raymond Corporation

IT Helpdesk 1

Addison, TX · On-site

The IT Helpdesk Administrator will be responsible for the deployment and management of IT infrastructure (hardware, software, network, telephony). The Help Desk Administrator will maintain an ...

Raymond Corporation

IT Helpdesk 1

Addison, TX · On-site

The IT Helpdesk Administrator will be responsible for the deployment and management of IT infrastructure (hardware, software, network, telephony). The Help Desk Administrator will maintain an ...

Mesquite ISD

Director - Technical Services

Mesquite, TX

$103K - $129K/yr

Manage and support the Technical Services' supervisors responsible for the installation and maintenance of district-wide technology systems Manage and supports the Helpdesk Manager responsible for ...

City IT

IT Helpdesk Support

Dallas, TX · On-site

As a Help Desk Support Technician, you'll be the first point of contact for internal City Electric ... Experience managing IT ticketing through a ticketing system is preferred. * Working knowledge of MS ...

Arthur Lawrence

IT Helpdesk Technologist

Dallas, TX · On-site

Arthur Lawrence is looking for an IT Helpdesk Technologist one our clients in Dallas, TX. Please ... Arthur Lawrence is a management and technology consulting firm providing enterprise-wide business ...

City IT

IT Helpdesk Support

Dallas, TX

As a Help Desk Support Technician, you'll be the first point of contact for internal City Electric ... Experience managing IT ticketing through a ticketing system is preferred. * Working knowledge of MS ...

Arthur Lawrence

IT Helpdesk Technologist

Dallas, TX · On-site

Arthur Lawrence is looking for an IT Helpdesk Technologist one our clients in Dallas, TX. Please ... Arthur Lawrence is a management and technology consulting firm providing enterprise-wide business ...

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All JobsHelpdesk JobsHelpdesk Manager JobsHelpdesk Manager Jobs in Allen, TX

Helpdesk Manager information

See Allen, TX salary details

$34.9K

$77.9K

$115.8K

How much do helpdesk manager jobs pay per year?

As of Aug 2, 2026, the average yearly pay for helpdesk manager in Allen, TX is $77,931.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,400.00 and $93,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Helpdesk Manager, and why are they important?

To thrive as a Helpdesk Manager, you need strong IT knowledge, experience in technical support, and typically a bachelor's degree in information technology or a related field. Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Zendesk), ITIL certification, and remote support tools is common in this role. Excellent leadership, problem-solving, and communication skills help you effectively manage teams and customer interactions. These competencies ensure efficient IT support operations, high customer satisfaction, and timely resolution of technical issues.

What does a Helpdesk Manager do?

A Helpdesk Manager oversees the daily operations of an organization's IT helpdesk or support team. They are responsible for managing staff, setting service level expectations, resolving escalated issues, and ensuring that users receive timely and effective technical support. Additionally, Helpdesk Managers often analyze support trends, implement process improvements, and coordinate with other IT departments to enhance overall service quality. Their goal is to maintain high customer satisfaction and efficient IT support operations.

What is the difference between Helpdesk Manager vs IT Support Specialist?

AspectHelpdesk ManagerIT Support Specialist
Required CredentialsBachelor's degree in IT or related field, certifications like HDI Support Center ManagerAssociate's or Bachelor's degree, certifications like CompTIA A+
Work EnvironmentOversees helpdesk teams, manages support processesProvides technical support directly to users
Employer & Industry UsageCommon in large organizations, IT departmentsFound in various industries, including corporate, healthcare, education

The Helpdesk Manager focuses on leading support teams and managing support operations, while the IT Support Specialist provides direct technical assistance to users. Both roles require technical knowledge, but the manager role emphasizes leadership and process management.

What are some common challenges faced by Helpdesk Managers, and how can they be addressed?

Helpdesk Managers often face challenges such as managing high ticket volumes, ensuring timely resolution of issues, and maintaining team morale during peak periods. Effective strategies include implementing robust ticketing systems, setting clear performance metrics, and providing ongoing training to staff. Additionally, fostering open communication and regularly recognizing team achievements can help build a supportive work environment that improves both employee satisfaction and customer service quality.
What are the most commonly searched types of Helpdesk jobs in Allen, TX? The most popular types of Helpdesk jobs in Allen, TX are:
What cities near Allen, TX are hiring for Helpdesk Manager jobs? Cities near Allen, TX with the most Helpdesk Manager job openings:
Helpdesk Manager jobs near you
Infographic showing various Helpdesk Manager job openings in Allen, TX as of July 2026, with employment types broken down into 89% Full Time, 7% Part Time, 3% Contract, and 1% Summer. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $77,931 per year, or $37.5 per hour.

Helpdesk Specialist

Adams Clinical

Dallas, TX • On-site

$60K - $65K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 26 days ago

Job description

Join Us in Shaping the Future of Clinical Research
Adams Clinical is a leading clinical trial site network committed to accelerating the development of life-changing medicines. Our mission is simple: deliver uncompromising data quality, safety, and diverse enrollment to advance healthcare. Our vision is to set the gold standard for clinical trial excellence. We believe our people make the difference. Guided by our core values-Scientific Rigor, Operational Excellence, Commitment to Sponsors and Participants, and Authentic Collaboration-we create an environment where meaningful work drives meaningful change.
At Adams Clinical, you'll find:
  • A culture of respect, transparency, and continuous improvement
  • Opportunities for professional growth and learning
  • A team dedicated to improving lives through innovation and integrity

If you're passionate about making an impact in clinical research and want to be part of a collaborative, mission-driven organization, we'd love to have you on our team.
Job Role
Adams Clinical is seeking a seasoned Helpdesk Specialist to join the ranks of its growing IT team. You will be working closely with medical, research and administrative personnel to provide the IT tools they need to further important clinical research surrounding Alzheimer's Disease, depression, anxiety and much more. In this role, you report directly to the Senior IT Operations Manager and provide tier 1 Helpdesk support to a 350-person operation across six locations, with DeSoto as your primary focus. You'll assist staff both in-person and remotely via ticketing system, chat, email, phone and remote control. Your efforts ensure the company continues to receive extremely fast, courteous, high-quality IT support day after day.
The ideal candidate is a charismatic IT generalist who possesses a wide variety of troubleshooting knowledge. If you flourish in fast-paced environments, excel at problem-solving and possess strong written & spoken communication skills, we want to speak with you!
Key Responsibilities
This role provides fast, friendly Tier I tech support to staff and visitors, ensuring all incoming requests are acknowledged within an hour and triaged appropriately. Responsibilities also include documenting incidents and troubleshooting steps in the ticketing system, contributing to internal wiki documentation and assisting with hardware procurement and asset management.
Pay: $60,000 - $65,000 annually
Qualifications:
  • Bachelor's degree required
  • 1-3 years in customer-facing IT support
  • Strong written and verbal communication skills
  • Experience with ticketing systems and VoIP phone support
  • Advanced Windows 10/11 troubleshooting; basic Mac OS X troubleshooting
  • Basic understanding of network infrastructure (DHCP, DNS, static/dynamic IP, NAT)
  • Experience with Microsoft 365 cloud administration
  • Typing speed of 70+ wpm
  • Hybrid schedule: on-site in DeSoto, TX three days/week

Benefits:
  • 401(k) matching
  • Medical, Dental, & Vision insurance
  • Employee assistance program
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Parental leave
  • Professional development assistance

Adams Clinical is committed to being an equal opportunity and affirmative action employer. We focus on hiring and nurturing top talent. All employment decisions, including recruitment, hiring, promotion, compensation, transfer, training, discipline, and termination, are made based on the candidate's or employee's qualifications relevant to the position. These decisions are made without regard to age, sex, sexual orientation, gender identity or expression, genetic information, race, color, creed, religion, ethnicity, national origin, citizenship, disability, marital status, military status, pregnancy, or any other legally protected status.
In compliance with federal law, all individuals hired must, as a condition of employment, provide documentation verifying their identity and authorization to work in the United States and complete Form I-9 within the required timeframe. Adams Clinical participates in E-Verify to confirm employment eligibility.

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