Job Summary:
Simpatico Systems is a group of engineers dedicated to aligning their goals with customers' organizational objectives by servicing IT, security, and audio-visual needs. The Tier 1 Helpdesk Engineer will provide proactive and reactive support for customer environments, respond to monitoring alerts, and assist in building a world-class operations model.
Responsibilities:
• Alert Console Monitoring and Escalation
• ConnectWise Ticket Execution
• Incident and Problem Ticket Lifecycle Management
• Procedural Documentation Creation and Currency
• Participate in building a world class Operations Model
Qualifications:
Required:
• Previous experience in similar IT field
• Clear and concise communication – written & verbal
• Ability to Multitask in a 'High Pressure Environment'
• Skilled in troubleshooting network infrastructure issues
• Strong understanding of Network Administration
• Understanding of Windows and Linux OS
• Proficient with Microsoft Office
• Ability to type 50+ WPM
• Passion for improvement
• Participate in On-Call Rotation: This position includes a recurring on-call schedule every 18 weeks. During your on-call period, you will serve as secondary on-call for the first week and primary on-call for the second week. On-call responsibilities include responding to critical alerts and high-priority customer issues outside of standard business hours. You will receive $150 compensation for each on-call week, totaling $300 per rotation.
Preferred:
• ITIL Experience
• ConnectWise Manage and Automate Experience
• Previous helpdesk experience
• Experience with Large Enterprise Technology (HA replication technology, SAN solutions, Complex network management)
Company:
Simpatico Systems is an information technology company that provides IT support and cybersecurity services. Founded in 2014, the company is headquartered in Lubbock, USA, with a team of 11-50 employees. The company is currently Early Stage.