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Nc Fast Help Desk Jobs in Frisco, TX (NOW HIRING)

Bear Technologies Corporation

Help Desk Technician

Plano, TX · On-site

$19.25 - $26/hr

The Help Desk Technician handles advanced technical issues that require deeper investigation and ... If you thrive in a fast-paced environment, love tackling intricate technical issues, and have a ...

Bear Technologies

Help Desk Technician

Plano, TX · On-site

$19.25 - $26/hr

The Help Desk Technician handles advanced technical issues that require deeper investigation and ... If you thrive in a fast-paced environment, love tackling intricate technical issues, and have a ...

Bear Technologies

Help Desk Technician

Plano, TX

$19.25 - $26/hr

The Help Desk Technician handles advanced technical issues that require deeper investigation and ... If you thrive in a fast-paced environment, love tackling intricate technical issues, and have a ...

BEAR Technologies

Help Desk Technician

Plano, TX · On-site

$19.25 - $26/hr

The Help Desk Technician handles advanced technical issues that require deeper investigation and ... If you thrive in a fast-paced environment, love tackling intricate technical issues, and have a ...

Mendocino Farms

IT HELP DESK TECHNICIAN

Plano, TX · On-site +1

$50K - $60K/yr

We are seeking a sharp, service-oriented IT Help Desk Technician who thrives in a fast-paced environment and has or is eager to gain experience with restaurant-specific applications and hardware. As ...

Fastenal

Distribution Center Help Desk

Denton, TX · On-site

$16.50 - $21/hr

Our distribution center is hiring energetic, team oriented individuals to work in our fast pace warehouse! Working as Part-time Distribution Center Help Desk, you will provide customer service to ...

Ensign Services

IT Help Desk

Dallas, TX

$20 - $22/hr

IT Help Desk - Wednesday - Sunday 10:00 AM - 6:30 PM CST Salary: $20.00 - $22.00 per hour, DOE with ... in the fast-growing post-acute care industry. ESI provides service and support to over 378 ...

Ensign Services, Inc.

IT Help Desk

Dallas, TX · On-site

$20 - $22/hr

IT Help Desk - Wednesday - Sunday 10:00 AM - 6:30 PM CST Salary: $20.00 - $22.00 per hour, DOE with ... in the fast-growing post-acute care industry. ESI provides service and support to over 378 ...

IPRO Media

Be Seen First

MSP Help Desk

Van Alstyne, TX · On-site

$45K - $60K/yr

IT Helpdesk Specialist - Tier 1 IPRO MSP • Van Alstyne, TX • Full-Time • $45,000-$60,000/year ... MSP work moves fast and you'll see more variety in a month than most internal IT jobs offer in a ...

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Nc Fast Help Desk information

See Frisco, TX salary details

$35.1K

$78.4K

$116.5K

How much do nc fast help desk jobs pay per year?

As of May 28, 2026, the average yearly pay for nc fast help desk in Frisco, TX is $78,414.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,800.00 and $93,600.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an NC FAST Help Desk Specialist, and why are they important?

To thrive as an NC FAST Help Desk Specialist, you need strong problem-solving abilities, knowledge of NC FAST system operations, and experience in customer support, typically supported by a relevant associate degree or equivalent experience. Familiarity with ticketing systems, remote desktop tools, and the NC FAST application is essential, along with any certifications in IT support or customer service. Excellent communication, patience, and multitasking skills help specialists resolve user issues efficiently and provide a positive support experience. These skills ensure timely and accurate assistance to users, maintaining the smooth operation of critical social services systems.

What are some common challenges faced by NC FAST Help Desk professionals, and how can they effectively address them?

NC FAST Help Desk professionals often encounter challenges such as managing high call volumes, troubleshooting complex technical issues, and supporting users with varying levels of technical expertise. Staying calm under pressure, utilizing strong communication skills, and following structured troubleshooting protocols are key to effectively addressing these challenges. Collaboration with technical teams and continuous learning about system updates also help ensure efficient problem resolution and high customer satisfaction.

What is an NC FAST Help Desk?

An NC FAST Help Desk is a support service that assists users of the North Carolina Families Accessing Services through Technology (NC FAST) system. The help desk provides technical support, troubleshooting, and guidance to county workers and other users who use NC FAST to manage public assistance programs. Staff at the help desk resolve issues, answer questions about system functionality, and ensure that users can effectively navigate and use the platform to serve North Carolina residents.

What is the difference between Nc Fast Help Desk vs Nc Help Desk Technician?

AspectNc Fast Help DeskNc Help Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, HDI Support Center Analyst
Work EnvironmentHelp desk support, remote and on-siteHelp desk support, remote and on-site
Industry UsageIT support in government and education sectorsIT support across various industries

Both Nc Fast Help Desk and Nc Help Desk Technician roles involve providing technical support, troubleshooting, and customer service. Nc Fast Help Desk may focus more on rapid response and initial support, while Nc Help Desk Technician often involves more in-depth technical problem-solving. They share similar certifications and work environments, making them closely related roles within IT support.

What are popular job titles related to Nc Fast Help Desk jobs in Frisco, TX? For Nc Fast Help Desk jobs in Frisco, TX, the most frequently searched job titles are:
What job categories do people searching Nc Fast Help Desk jobs in Frisco, TX look for? The top searched job categories for Nc Fast Help Desk jobs in Frisco, TX are:
What cities near Frisco, TX are hiring for Nc Fast Help Desk jobs? Cities near Frisco, TX with the most Nc Fast Help Desk job openings:
Nc Fast Help Desk jobs near you
Help Desk Technician

Help Desk Technician

Bear Technologies Corporation

Plano, TX • On-site

$19.25 - $26/hr

Other

Medical, Dental, Vision, Retirement

This job post has expired today. Applications are no longer accepted.

Job description

We're seeking a highly motivated and technically skilled Help Desk Technician to join our MSP. The Help Desk Technician handles advanced technical issues that require deeper investigation and expertise. This role ensures timely resolution of escalated incidents and contributes to continuous service improvement. The ideal candidate will be the first line of contact for end-users experiencing technical issues, providing expert troubleshooting, prompt resolution, and clear communication. This role demands a customer-focused mindset, excellent problem-solving abilities, and the capacity to work effectively under pressure. If you thrive in a fast-paced environment, love tackling intricate technical issues, and have a track record of providing outstanding customer service, we want to hear from you!
Responsibilities:

  • Respond to user inquiries via phone, email, or ticketing system in a professional and timely manner.
  • Troubleshoot and resolve hardware, software, and network-related issues on primarily Windows platforms.
  • Set up and configure desktops, laptops, mobile devices, printers, and peripherals.
  • Manage user accounts, permissions, and access rights using Active Directory and Office 365.
  • Escalate complex issues to Tier 2 support or relevant departments as needed.
  • Contribute to continuous service improvement initiatives and suggest enhancements to IT support workflows.
  • Document and maintain accurate records of support interactions and solutions.
  • Stay current with industry trends and emerging technologies to enhance troubleshooting capabilities.
Qualifications:
  • 5+ years of proven experience in a help desk or equivalent technical support role.
  • In-depth knowledge of Windows operating system.
  • Familiarity with Active Directory, Office 365, and remote support tools.
  • Strong proficiency in diagnosing and troubleshooting hardware and software issues.
  • Exceptional problem-solving skills and attention to detail.
  • Excellent communication and interpersonal skills.
  • Relevant certifications such as CompTIA Tech+, HDI Customer Service Representative (HDI-CSR), Microsoft 365 Certified: Fundamentals (MS-900), Microsoft Azure Fundamentals (AZ-900)

Benefits: Medical/Dental/Vision/Retirement Plan
Required & Preferred Qualifications (if applicable):
The above description is an overview of the job. It is not intended to be an all-inclusive list of duties and responsibilities of the job as these may change with business needs. BEAR Technologies reserves the right to add, change, amend, or delete portions of this job description at any time, with or without notice. Reasonable accommodations may be made by BEAR Technologies in its discretion to enable individuals with disabilities to perform the essential functions of this job.
This position is Security Sensitive, therefore, candidates will be subject to a criminal background check.

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