Information Systems Engineer American Cruise Lines is seeking an Information Systems Engineer to ... Audio Visual / Public Address Systems. * Shipboard Sound Systems. * Radios (UHF & VHF). * Onboard ...
Information Systems Engineer American Cruise Lines is seeking an Information Systems Engineer to ... Audio Visual / Public Address Systems. * Shipboard Sound Systems. * Radios (UHF & VHF). * Onboard ...
Information Systems Engineer American Cruise Lines is seeking an Information Systems Engineer to ... Audio Visual / Public Address Systems. * Shipboard Sound Systems. * Radios (UHF amp; VHF)
Information Systems Engineer American Cruise Lines is seeking an Information Systems Engineer to ... Audio Visual / Public Address Systems. * Shipboard Sound Systems. * Radios (UHF amp; VHF)
Information Systems Engineer American Cruise Lines is seeking an Information Systems Engineer to ... Audio Visual / Public Address Systems. * Shipboard Sound Systems. * Radios (UHF & VHF). * Onboard ...
Information Systems Engineer American Cruise Lines is seeking an Information Systems Engineer to ... Audio Visual / Public Address Systems. * Shipboard Sound Systems. * Radios (UHF & VHF). * Onboard ...
Information Systems Engineer American Cruise Lines is seeking an Information Systems Engineer to ... Audio Visual / Public Address Systems. * Shipboard Sound Systems. * Radios (UHF amp; VHF)
Information Systems Engineer American Cruise Lines is seeking an Information Systems Engineer to ... Audio Visual / Public Address Systems. * Shipboard Sound Systems. * Radios (UHF amp; VHF)
Information Systems Engineer American Cruise Lines is seeking an Information Systems Engineer to ... Audio Visual / Public Address Systems. * Shipboard Sound Systems. * Radios (UHF amp; VHF)
Information Systems Engineer American Cruise Lines is seeking an Information Systems Engineer to ... Audio Visual / Public Address Systems. * Shipboard Sound Systems. * Radios (UHF amp; VHF)
Information Systems Engineer American Cruise Lines is seeking an Information Systems Engineer to ... Audio Visual / Public Address Systems. * Shipboard Sound Systems. * Radios (UHF amp; VHF)
Information Systems Engineer American Cruise Lines is seeking an Information Systems Engineer to ... Audio Visual / Public Address Systems. * Shipboard Sound Systems. * Radios (UHF amp; VHF)
Information Systems Engineer American Cruise Lines is seeking an Information Systems Engineer to ... Audio Visual / Public Address Systems. * Shipboard Sound Systems. * Radios (UHF amp; VHF)
Information Systems Engineer American Cruise Lines is seeking an Information Systems Engineer to ... Audio Visual / Public Address Systems. * Shipboard Sound Systems. * Radios (UHF amp; VHF)
Information Systems Engineer American Cruise Lines is seeking an Information Systems Engineer to ... Audio Visual / Public Address Systems. * Shipboard Sound Systems. * Radios (UHF & VHF). * Onboard ...
Information Systems Engineer American Cruise Lines is seeking an Information Systems Engineer to ... Audio Visual / Public Address Systems. * Shipboard Sound Systems. * Radios (UHF & VHF). * Onboard ...
Information Systems Engineer American Cruise Lines is seeking an Information Systems Engineer to ... Audio Visual / Public Address Systems. * Shipboard Sound Systems. * Radios (UHF & VHF). * Onboard ...
Information Systems Engineer American Cruise Lines is seeking an Information Systems Engineer to ... Audio Visual / Public Address Systems. * Shipboard Sound Systems. * Radios (UHF & VHF). * Onboard ...
IT Engineer
Portland, OR · On-site
Partner with facilities and vendors on A/V systems, conference room technology, and infrastructure ... Help Desk Escalation & Team Mentorship * Serve as the primary escalation point for our IT Support ...
IT Engineer
Portland, OR · On-site
Partner with facilities and vendors on A/V systems, conference room technology, and infrastructure ... Help Desk Escalation & Team Mentorship * Serve as the primary escalation point for our IT Support ...
Architect and implement Microsoft Teams Room A/V solutions for hybrid collaboration and executive ... Strong communication and training skills for helpdesk enablement and executive engagement.
Architect and implement Microsoft Teams Room A/V solutions for hybrid collaboration and executive ... Strong communication and training skills for helpdesk enablement and executive engagement.
IT Engineer
Portland, OR · On-site
Partner with facilities and vendors on A/V systems, conference room technology, and infrastructure ... Help Desk Escalation & Team Mentorship * Serve as the primary escalation point for our IT Support ...
IT Engineer
Portland, OR · On-site
Partner with facilities and vendors on A/V systems, conference room technology, and infrastructure ... Help Desk Escalation & Team Mentorship * Serve as the primary escalation point for our IT Support ...
Partner with facilities and vendors on A/V systems, conference room technology, and infrastructure ... Help Desk Escalation & Team Mentorship * Serve as the primary escalation point for our IT Support ...
Quick apply
Partner with facilities and vendors on A/V systems, conference room technology, and infrastructure ... Help Desk Escalation & Team Mentorship * Serve as the primary escalation point for our IT Support ...
Partner with facilities and vendors on A/V systems, conference room technology, and infrastructure ... Help Desk Escalation & Team Mentorship * Serve as the primary escalation point for our IT Support ...
Quick apply
Partner with facilities and vendors on A/V systems, conference room technology, and infrastructure ... Help Desk Escalation & Team Mentorship * Serve as the primary escalation point for our IT Support ...
Architect and implement Microsoft Teams Room A/V solutions for hybrid collaboration and executive ... Strong communication and training skills for helpdesk enablement and executive engagement.
Architect and implement Microsoft Teams Room A/V solutions for hybrid collaboration and executive ... Strong communication and training skills for helpdesk enablement and executive engagement.
IT Support Specialist
Portland, OR · On-site
... A/V systems, printers, and other technology. • Track, manage, and resolve requests in tickets ... help desk function. Qualifications : Required : • 2+ years of experience in technical support ...
IT Support Specialist
Portland, OR · On-site
... A/V systems, printers, and other technology. • Track, manage, and resolve requests in tickets ... help desk function. Qualifications : Required : • 2+ years of experience in technical support ...
Field Services Engineer
Portland, OR · On-site
... conference room A/V devices. The technician will execute incidents/requests via ITSM processes ... Our deep industry, process and engineering expertise enables us to build an organization's unique ...
Field Services Engineer
Portland, OR · On-site
... conference room A/V devices. The technician will execute incidents/requests via ITSM processes ... Our deep industry, process and engineering expertise enables us to build an organization's unique ...
IT Support Specialist
Portland, OR · On-site
... A/V systems, printers, and other technology. • Track, manage, and resolve requests in tickets ... help desk function. Qualifications : Required : • 2+ years of experience in technical support ...
IT Support Specialist
Portland, OR · On-site
... A/V systems, printers, and other technology. • Track, manage, and resolve requests in tickets ... help desk function. Qualifications : Required : • 2+ years of experience in technical support ...
Field Services Engineer Lead
Portland, OR · On-site
... conference room A/V devices. The technician will execute incidents/requests via ITSM processes ... Our deep industry, process and engineering expertise enables us to build an organization's unique ...
Field Services Engineer Lead
Portland, OR · On-site
... conference room A/V devices. The technician will execute incidents/requests via ITSM processes ... Our deep industry, process and engineering expertise enables us to build an organization's unique ...
ITS Services Support Technician - AV Temp (Part Time, Temporary Hourly, Non-Benefited)
Bend, OR · On-site
$20 - $30/hr
Coordinate and manage campus events that require AV technologies. IT Helpdesk * Work from and ... Audio Visual Technology or Electronic Engineering Technology with an emphasis on computer or AV ...
ITS Services Support Technician - AV Temp (Part Time, Temporary Hourly, Non-Benefited)
Bend, OR · On-site
$20 - $30/hr
Coordinate and manage campus events that require AV technologies. IT Helpdesk * Work from and ... Audio Visual Technology or Electronic Engineering Technology with an emphasis on computer or AV ...
Helper Audio Visual Programmer information
What is the difference between Helper Audio Visual Programmer vs Audio Visual Technician?
| Aspect | Helper Audio Visual Programmer | Audio Visual Technician |
|---|---|---|
| Credentials | Basic technical training, certifications often preferred | Technical certifications, specialized training |
| Work Environment | Assists in setup, troubleshooting, and programming under supervision | Performs installation, maintenance, and troubleshooting of AV systems |
| Employer & Industry Usage | Used in event production, corporate AV setups, and integration projects | Common in AV service companies, corporate, and entertainment sectors |
The Helper Audio Visual Programmer typically assists with programming and setup tasks under supervision, requiring basic technical skills. In contrast, the Audio Visual Technician performs more advanced installation, troubleshooting, and maintenance of AV systems. Both roles are essential in AV projects, but the Technician usually has more specialized training and responsibilities.
Full-time
Medical, Dental, Retirement, PTO
Posted 12 days ago
Job description
American Cruise Lines is seeking an Information Systems Engineer to join our team in our West Coast region. This pivotal role ensures the continuous operation and support of critical shipboard technology systems, directly impacting the safety, quality, and guest experience that defines American Cruise Lines. You will report to the Information Systems Manager.
As an Information Systems Engineer, you will be responsible for ensuring the success of American Cruise Lines through a commitment to safety and quality while consistently exceeding company and guest expectations. Your duties will include ensuring safety-related technologies are in full operation as per federal regulations, maximizing the guest experience through quick-response resolutions, and supporting shipboard operations-related technologies.
This position will require frequent travel (approximately 75%) to vessels to perform repair, replacement, and/or maintenance of installed information systems, supporting our entire fleet operations. You will often be the first on the scene to troubleshoot or repair equipment, addressing technical challenges proactively.
At American Cruise Lines, we are driven by our values-Optimism, Commitment, Patriotism, and Merit. These values shape our culture, our service, and our people, guiding us as we work together to Share America's Story on the Finest American Ships.
Responsibilities:
- Ensure full operation of safety-related technologies as per federal regulations.
- Perform repair, replacement, and maintenance of installed information systems.
- Manage and solve technical problems quickly, including troubleshooting outage requests.
- Install new equipment, configure wireless networking equipment, and implement network system improvements.
- Conduct basic low-voltage electrical wiring, networking, programming, and A/V equipment diagnostics.
- Evaluate connectivity issues, equipment, software, and hardware for optimal performance.
- Consult with vendors and crew to ensure system functionality and optimization.
- Directly supervise contractors as assigned.
- Assist with the design, implementation, and support of new software and features.
- Respond to IT tickets in a timely manner; oversee troubleshooting of system errors.
- Maximize guest satisfaction through swift resolution of technology issues.
- Support a wide array of shipboard operational technologies (see below).
Key Technologies (including, but not limited to):
- Television Systems (Analog/IP).
- Vessel navigation electronics.
- Audio Visual / Public Address Systems.
- Shipboard Sound Systems.
- Radios (UHF & VHF).
- Onboard Internet & Wireless Systems.
- Door Access & Keycard Systems.
- Telephone Systems (satellite, mobile phones, intercoms).
- Network Equipment, laptops, and printers.
Preferred Experience:
- 2+ years as an Information Systems Technician.
Technical Proficiencies:
- Proficiency in Windows operating systems, computer, and peripheral hardware and software.
- Familiarity with Ubiquiti systems and remote management systems preferred.
- A+, Network+, Security+, and Microsoft OS proficient certifications are highly desirable.
Required Skills:
- Strong customer service orientation and effective interaction with diverse end-users and technical staff.
- Detail-oriented with proven ability to independently resolve technology problems.
License and Registration Requirements:
- Valid Driver's License.
- Possess or obtain a valid TWIC (Transportation Worker Identification Card) prior to beginning position.
Travel & Physical Requirements:
- Approximately 75% (to vessels, warehouses, and offices) .
- Ability to frequently traverse stairs, fixed ladders, and ladder-wells while walking ships daily.
- Capable of sitting for long periods, standing, walking, crouching, and kneeling.
- Ability to perform tasks requiring reaching, handling, using equipment, keyboards, and mobile devices.
- Capable of lifting and installing technological equipment.
Compensation & Benefits:
- Comprehensive benefits package: medical, dental, 401k matching, paid time off.
- Promotional and transfer opportunities based on performance.
- Opportunity to work in a fast-paced, dynamic industry with a growing company.
Work Schedule:
- This is a full-time role with standard 8-hour shifts. On-call availability is required as part of the position.
Why Join American Cruise Lines?
At American Cruise Lines, our people are the driving force behind our success. As the nation's leader in U.S. river cruising, we're experiencing rapid growth - and we're investing in top talent to grow with us. When you join our team, you'll find a dynamic work environment that values innovation, collaboration, and excellence, with real opportunities to build your career and make an impact.
Applicant Acknowledgment
By proceeding to apply for the above position, I acknowledge that I have read and understand the description of the job position for which I am applying, I agree that it accurately reflects the essential functions of the position, and I represent that I can complete the essential functions of the position.
Equal Opportunity Employer
American Cruise Lines is committed to providing equal employment opportunities for all employees and applicants. American Cruise Lines bases all employment decisions on business needs, job requirements, and individual qualifications without regard to protected characteristics, including, but not limited to, race, color, religion, sex (including pregnancy), national origin and citizenship, age (40 and over), disability (including perceived disability), generic information, military service, or any other protected characteristic under applicable federal, state, or local law. This policy applies to all aspects of employment and employment decisions, including, but not limited to, hiring, selection, job assignment, training, compensation, promotion, discipline, termination, and access to benefits.
*This job description is not intended to be a comprehensive list of the duties and responsibilities of the position and such duties and responsibilities may change without notice.
About American Cruise Lines
Sourced by ZipRecruiter
Industry
Travel arrangement services
Company size
201 - 500 Employees
Headquarters location
Guilford, CT, US
Year founded
1991