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Helpdesk Manager Jobs in Seattle, WA (NOW HIRING)

Skanska

Helpdesk Administrator

Kent, WA · On-site

To monitor and manage outstanding job sheets and produce backlog reports to ensure the CAFM system is up to date at all times. We are looking for: * Evidence of working in a role requiring high ...

System One

Helpdesk Technician

Bellevue, WA · Remote

$20.50 - $27.75/hr

Helpdesk Technician Location: Bellevue, WA Type: Contract Contractor Work Model: Onsite Position ... Oversee PC Lifecycle Management, including inventory receiving and tracking. * Fulfill software ...

Protingent

Helpdesk Technician (3)

Bellevue, WA · On-site

$33 - $35/hr

Helpdesk Technician Position Description: Protingent Staffing has an exciting contract Helpdesk ... Managing access to internal and external collaboration spaces * PC Lifecycle Management * Inventory ...

Advantage Nissan

Sales Manager

Bremerton, WA

Help manage productivity of sales department * Facilitate regular sales training for continue team growth QUALIFICATIONS * 2 years of dealership management experience is preferred * Must be ...

Advantage Nissan

Sales Manager

Bremerton, WA · On-site

Help manage productivity of sales department * Facilitate regular sales training for continue team growth QUALIFICATIONS * 2 years of dealership management experience is preferred * Must be ...

Advantage Nissan

Sales Manager

Bremerton, WA · On-site

Help manage productivity of sales department * Facilitate regular sales training for continue team growth QUALIFICATIONS * 2 years of dealership management experience is preferred * Must be ...

Advantage Nissan

Sales Manager

Bremerton, WA · On-site

Help manage productivity of sales department * Facilitate regular sales training for continue team growth QUALIFICATIONS * 2 years of dealership management experience is preferred * Must be ...

Jimmy John's

Assistant Manager

Sammamish, WA

As an Assistant Manager, you help with day-to-day restaurant operations. Training and working alongside your team, you will also help manage food and labor costs. You will report directly to the ...

Jimmy John's

Assistant Manager

Redmond, WA

As an Assistant Manager, you help with day-to-day restaurant operations. Training and working alongside your team, you will also help manage food and labor costs. You will report directly to the ...

Jimmy John's

Assistant Manager

Seattle, WA · On-site

As an Assistant Manager, you help with day-to-day restaurant operations. Training and working alongside your team, you will also help manage food and labor costs. You will report directly to the ...

Gypsum Management and Supply

delivery helper

Everett, WA · On-site

$19 - $23.94/hr

Ability to self-manage, show initiative, be proactive, and drive results. * Communicate ... HR@Help.SRSDistribution.com with the nature of your accommodation request and include the Business ...

MRINetwork Jobs

Assistant Branch Manager

Kent, WA · On-site

Help manage daily branch activity (dispatch, staffing, client needs) * Keep things organized, efficient, and moving * Step in wherever needed -- this is a hands-on role Sales Growth * Support and ...

OPTIMA LOGISTICS LLC

Delivery Helper

Puyallup, WA · On-site

$17 - $18/hr

Call or text 206-751-5712 today to speak with the hiring manager**** Join our team and find a ... Help other drivers as directed. * Return to the station. * Debrief with the manager when you return.

Dear Services LLC

Electrical Helper

Kent, WA · On-site

$24 - $35/hr

... management skillsAbility to travel to customer locations as neededStrong verbal and written ... As an Electrical Helper, you will spend your days working with your hands and engaging in ...

GMS Inc

delivery helper

Everett, WA · On-site

$19 - $23.94/hr

Delivery Helper The primary functions of the Delivery Helper are to load, locate job sites, backing ... Ability to self-manage, show initiative, be proactive, and drive results. Communicate ...

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All JobsHelpdesk JobsHelpdesk Manager JobsHelpdesk Manager Jobs in Seattle, WA

Helpdesk Manager information

See Seattle, WA salary details

$42.7K

$95.3K

$141.7K

How much do helpdesk manager jobs pay per year?

As of Aug 10, 2026, the average yearly pay for helpdesk manager in Seattle, WA is $95,344.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,100.00 and $113,800.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a helpdesk manager?

To thrive as a Helpdesk Manager, you need strong IT knowledge, experience in technical support, and typically a bachelor's degree in information technology or a related field. Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Zendesk), ITIL certification, and remote support tools is common in this role. Excellent leadership, problem-solving, and communication skills help you effectively manage teams and customer interactions. These competencies ensure efficient IT support operations, high customer satisfaction, and timely resolution of technical issues.

What does a helpdesk manager do?

A Helpdesk Manager oversees the daily operations of an organization's IT helpdesk or support team. They are responsible for managing staff, setting service level expectations, resolving escalated issues, and ensuring that users receive timely and effective technical support. Additionally, Helpdesk Managers often analyze support trends, implement process improvements, and coordinate with other IT departments to enhance overall service quality. Their goal is to maintain high customer satisfaction and efficient IT support operations.

What is the difference between Helpdesk Manager vs IT Support Specialist?

AspectHelpdesk ManagerIT Support Specialist
Required CredentialsBachelor's degree in IT or related field, certifications like HDI Support Center ManagerAssociate's or Bachelor's degree, certifications like CompTIA A+
Work EnvironmentOversees helpdesk teams, manages support processesProvides technical support directly to users
Employer & Industry UsageCommon in large organizations, IT departmentsFound in various industries, including corporate, healthcare, education

The Helpdesk Manager focuses on leading support teams and managing support operations, while the IT Support Specialist provides direct technical assistance to users. Both roles require technical knowledge, but the manager role emphasizes leadership and process management.

What are some common challenges faced by helpdesk managers, and how can they be addressed?

Helpdesk Managers often face challenges such as managing high ticket volumes, ensuring timely resolution of issues, and maintaining team morale during peak periods. Effective strategies include implementing robust ticketing systems, setting clear performance metrics, and providing ongoing training to staff. Additionally, fostering open communication and regularly recognizing team achievements can help build a supportive work environment that improves both employee satisfaction and customer service quality.
What are the most commonly searched types of Helpdesk jobs in Seattle, WA? The most popular types of Helpdesk jobs in Seattle, WA are:
What cities near Seattle, WA are hiring for Helpdesk Manager jobs? Cities near Seattle, WA with the most Helpdesk Manager job openings:
Helpdesk Manager jobs near you
Infographic showing various Helpdesk Manager job openings in Seattle, WA as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $95,344 per year, or $45.8 per hour.

Helpdesk Administrator

Skanska

Kent, WA • On-site

Full-time

Re-posted yesterday

Skanska rating

8.5

Company rating: 8.5 out of 10

Based on 25 frontline employees who took The Breakroom Quiz

Job description

Description and requirements

At Skanska, we're shaping the way we live, work and connect. As one of the world's largest construction and development companies, we work together with customers, communities and partners to shape a better society.


You will be working in the Building Services OU working in Kent where we are responsible for creating healthy workplaces, comfortable homes and efficient facilities that improve people's lives. Through collaboration and innovation, we deliver high-quality solutions that make a lasting, positive impact for people and communities.


We are currently looking for a Helpdesk Coordinator to join our team and contribute to the effective and efficient operation of the onsite Help Desk and provide administrative, operational and commercial support as required on the Kent County Council Contract. 


As the Helpdesk Coordinator, you will:

  • Take reasonable care of the health and safety of yourself and of the other people who may be affected by your actions and omissions at work.
  • To provide accurate data to generate detailed monthly reports from the CAFM system for incorporation into the Skanska client Monthly report.
  • To provide administrative support to Supervisory and Management staff across the contract, including but not limited to the following functions: H&S, Maintenance, Projects, Finance, Quality and
    Compliance.
  • To provide accurate data to generate detailed monthly reports from the CAFM system for incorporation into the Skanska client Monthly report.
  • To monitor and manage outstanding job sheets and produce backlog reports to ensure the CAFM system is up to date at all times.


We are looking for:

  • Evidence of working in a role requiring high volume data input.
  • Evidence of contributing to success of a team and flexible approach to work tasks
  • Ability to multi-task and good organisational skills
  • Passion for delivering excellent customer service
  • Previous experience of using an accountancy system is desirable


What we offer:

  • 24/7 digital GP service for you and your family  
  • Financial wellbeing and employee assistance  
  • Professional development  
  • Enhanced family benefits (including maternity, paternity,dependants and parental bereavement leave)  


Inclusion and Diversity 

We thrive through embracing differences as we know that diversity opens a rich potential for new ways of thinking, helping us to build successful and high-performing teams. We call it The Skanska Way.


Flexible working 

Where possible, we offer a range of flexible working options, and we would be happy to discuss this at the application stage if this is something you'd like to explore. 


Reasonable adjustments 

We want you to feel confident and supported throughout every stage of our recruitment process. If you need any adjustments to help you during your application, please contact us at recruitment@skanska.co.uk or call 0330 105 2000 - Option 5 & 1.


Closing date

We encourage you to apply as early as possible, as the closing date may be subject to change.


If this role would be of interest, please click apply and join our team of 27,000 problem solvers and creative thinkers, where knowledge is our greatest creation. We share, listen and support your success - every step of the way.

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