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Helpdesk Manager Jobs in Redmond, WA (NOW HIRING)

System One

Helpdesk Technician

Bellevue, WA · Remote

$20.50 - $27.75/hr

Helpdesk Technician Location: Bellevue, WA Type: Contract Contractor Work Model: Onsite Position ... Oversee PC Lifecycle Management, including inventory receiving and tracking. * Fulfill software ...

US Tech Solutions

IT Helpdesk Technician

Seattle, WA · On-site

Hiring Helpdesk technicians who can speak Spanish for one of the largest insurance company based out of Seattle, WA. Strong customer service skills. Technical aptitude with strong PC literacy skills.

Jimmy John's

Assistant Manager

Sammamish, WA · On-site

As an Assistant Manager, you help with day-to-day restaurant operations. Training and working alongside your team, you will also help manage food and labor costs. You will report directly to the ...

Jimmy John's

Assistant Manager

Redmond, WA · On-site

As an Assistant Manager, you help with day-to-day restaurant operations. Training and working alongside your team, you will also help manage food and labor costs. You will report directly to the ...

Jimmy John's

Assistant Manager

Seattle, WA

As an Assistant Manager, you help with day-to-day restaurant operations. Training and working alongside your team, you will also help manage food and labor costs. You will report directly to the ...

Gypsum Management and Supply

delivery helper

Everett, WA · On-site

$19 - $23.94/hr

Ability to self-manage, show initiative, be proactive, and drive results. * Communicate ... HR@Help.SRSDistribution.com with the nature of your accommodation request and include the Business ...

TEGNA Inc.

Story Desk Manager

Seattle, WA · On-site

$100K - $120K/yr

The person in this position will help manage the story development process throughout the day, lead our digital strategy, and train others to excel at developing local contacts and respond to ...

MRINetwork Jobs

Assistant Branch Manager

Kent, WA · On-site

Help manage daily branch activity (dispatch, staffing, client needs) * Keep things organized, efficient, and moving * Step in wherever needed -- this is a hands-on role Sales Growth * Support and ...

Trueline

Project Manager - Rennovations

Kirkland, WA · On-site

$90K - $120K/yr

Help manage project schedules, budgets, and documentation * Track project progress using tools like Procore and Microsoft Project * Coordinate site logistics including rentals, temporary services ...

Trueline

Project Manager - Rennovations

Kirkland, WA · On-site

$90K - $120K/yr

Help manage project schedules, budgets, and documentation * Track project progress using tools like Procore and Microsoft Project * Coordinate site logistics including rentals, temporary services ...

Trueline

Project Manager - Rennovations

Kirkland, WA · On-site

$90K - $120K/yr

Help manage project schedules, budgets, and documentation * Track project progress using tools like Procore and Microsoft Project * Coordinate site logistics including rentals, temporary services ...

Fortune8Services LLC

Be Seen First

Mover Helper

Tukwila, WA · On-site

$17.25/hr

We are a sub-contracting company seeking reliable and punctual Mover Helpers for full-time, ... Manage time effectively to meet schedules Preferred Qualifications * High school diploma or ...

New

Dear Services LLC

Electrical Helper

Kent, WA · On-site

$24 - $35/hr

... management skillsAbility to travel to customer locations as neededStrong verbal and written ... As an Electrical Helper, you will spend your days working with your hands and engaging in ...

GMS Inc

delivery helper

Everett, WA · On-site

$19 - $23.94/hr

Delivery Helper The primary functions of the Delivery Helper are to load, locate job sites, backing ... Ability to self-manage, show initiative, be proactive, and drive results. Communicate ...

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All JobsHelpdesk JobsHelpdesk Manager JobsHelpdesk Manager Jobs in Redmond, WA

Helpdesk Manager information

See Redmond, WA salary details

$42K

$93.8K

$139.4K

How much do helpdesk manager jobs pay per year?

As of Aug 21, 2026, the average yearly pay for helpdesk manager in Redmond, WA is $93,831.00, according to ZipRecruiter salary data. Most workers in this role earn between $73,900.00 and $112,000.00 per year, depending on experience, location, and employer.

What does a helpdesk manager do?

A Helpdesk Manager oversees the daily operations of an organization's IT helpdesk or support team. They are responsible for managing staff, setting service level expectations, resolving escalated issues, and ensuring that users receive timely and effective technical support. Additionally, Helpdesk Managers often analyze support trends, implement process improvements, and coordinate with other IT departments to enhance overall service quality. Their goal is to maintain high customer satisfaction and efficient IT support operations.

What are the key skills and qualifications needed to thrive as a helpdesk manager?

To thrive as a Helpdesk Manager, you need strong IT knowledge, experience in technical support, and typically a bachelor's degree in information technology or a related field. Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Zendesk), ITIL certification, and remote support tools is common in this role. Excellent leadership, problem-solving, and communication skills help you effectively manage teams and customer interactions. These competencies ensure efficient IT support operations, high customer satisfaction, and timely resolution of technical issues.

What are some common challenges faced by helpdesk managers, and how can they be addressed?

Helpdesk Managers often face challenges such as managing high ticket volumes, ensuring timely resolution of issues, and maintaining team morale during peak periods. Effective strategies include implementing robust ticketing systems, setting clear performance metrics, and providing ongoing training to staff. Additionally, fostering open communication and regularly recognizing team achievements can help build a supportive work environment that improves both employee satisfaction and customer service quality.

What is the difference between Helpdesk Manager vs IT Support Specialist?

AspectHelpdesk ManagerIT Support Specialist
Required CredentialsBachelor's degree in IT or related field, certifications like HDI Support Center ManagerAssociate's or Bachelor's degree, certifications like CompTIA A+
Work EnvironmentOversees helpdesk teams, manages support processesProvides technical support directly to users
Employer & Industry UsageCommon in large organizations, IT departmentsFound in various industries, including corporate, healthcare, education

The Helpdesk Manager focuses on leading support teams and managing support operations, while the IT Support Specialist provides direct technical assistance to users. Both roles require technical knowledge, but the manager role emphasizes leadership and process management.

What cities near Redmond, WA are hiring for Helpdesk Manager jobs?

Cities near Redmond, WA with the most Helpdesk Manager job openings:

Helpdesk Manager jobs near you

Helpdesk Technician

System One

Bellevue, WA • Remote

$20.50 - $27.75/hr

Contractor

Medical, Dental, Vision, Life, Retirement

Re-posted 16 days ago

Job description

Job Title: Helpdesk Technician Location: Bellevue, WA Type: Contract Contractor Work Model: Onsite

Position Overview: We are currently seeking a Helpdesk Technician for a long term contract opportunity with an onsite work model in Bellevue, WA. This customer-facing role involves supporting users as they navigate technical challenges and fulfill requests for new applications and hardware. Working within a tiered support structure and guided by established processes and procedures, you will be integral to our efforts in designing the next generation of technologies. The position is primarily based at the Bellevue headquarters, supporting both in-person and remote staff.

Key Responsibilities:

  • Utilize and enhance our internal and external knowledge base documents to assist with ticket resolution.
  • Maintain Active Directory accounts and manage access to various collaboration spaces.
  • Oversee PC Lifecycle Management, including inventory receiving and tracking.
  • Fulfill software requests efficiently and accurately.
  • Provide business travel support as needed.
  • Demonstrate and assist with remote access to company resources.
  • Support users at our Bellevue and Everett locations, ensuring a high level of service and satisfaction.
  • Assist with onboarding processes as assigned.

Qualifications and Skills:

  • Strong communication skills with a commitment to fostering teamwork and respect.
  • Quick learner, able to grasp and apply new concepts rapidly.
  • Calm demeanor under pressure, with the ability to devise effective solutions in challenging situations.
  • Excellent customer service skills and interpersonal abilities.
  • Strong organizational skills, with a proactive mindset for identifying and suggesting process improvements.
  • High adaptability and solid problem-solving capabilities.
  • Integrity and a strong sense of trustworthiness are essential for success in this role.

Preferred Areas for Development:

  • Experience supporting clients and customers both in-person and remotely.
  • Familiarity with rapid deployment imaging technologies such as MDT and SCCM.
  • Proficiency in Windows 10/11 in a domain-managed environment.
  • General understanding of Office applications, DHCP, DNS, TCP/IP, and wireless networking, as well as troubleshooting techniques.
  • Familiarity with Multi-Factor Authentication methods and modern information security principles and practices.
  • Experience using commercial ticketing systems, particularly JIRA.
  • Knowledge of desktop and laptop hardware components.

System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

Ref: #161-Managed Staffing Charlotte

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About System One

Sourced by ZipRecruiter

System One helps employers get work done more efficiently and economically without compromising quality. Over our 35+ year history, we've helped connect thousands of talented people with innovative companies. The excitement of a perfect fit motivates us every single day.

Industry

Business consulting services and recruiting and staffing services

Company size

5,001 - 10,000 Employees

Headquarters location

Pittsburgh, PA, US

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