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Helpdesk Manager Jobs in Everett, WA (NOW HIRING)

Jr Helpdesk

Everett, WA ยท On-site

$22 - $29.75/hr

RMS COMPUTER CORP is seeking a Jr Helpdesk Technician to provide desk-side support for end users. The role involves delivering, installing, and troubleshooting computer equipment and peripherals in a ...

As an Assistant Manager, you help with day-to-day restaurant operations. Training and working alongside your team, you will also help manage food and labor costs. You will report directly to the ...

delivery helper

Everett, WA ยท On-site

$19 - $23.94/hr

Ability to self-manage, show initiative, be proactive, and drive results. * Communicate ... HR@Help.SRSDistribution.com with the nature of your accommodation request and include the Business ...

delivery helper

Everett, WA ยท On-site

$19 - $23.94/hr

Ability to self-manage, show initiative, be proactive, and drive results. * Communicate ... HR@Help.SRSDistribution.com with the nature of your accommodation request and include the Business ...

Help manage project schedules, budgets, and documentation * Track project progress using tools like Procore and Microsoft Project * Coordinate site logistics including rentals, temporary services ...

Project Manager - Rennovations

Kirkland, WA ยท On-site

$90K - $120K/yr

Help manage project schedules, budgets, and documentation * Track project progress using tools like Procore and Microsoft Project * Coordinate site logistics including rentals, temporary services ...

Project Manager - Rennovations

Kirkland, WA ยท On-site

$90K - $120K/yr

Help manage project schedules, budgets, and documentation * Track project progress using tools like Procore and Microsoft Project * Coordinate site logistics including rentals, temporary services ...

delivery helper

Everett, WA ยท On-site

$19 - $23.94/hr

Delivery Helper The primary functions of the Delivery Helper are to load, locate job sites, backing ... Ability to self-manage, show initiative, be proactive, and drive results. Communicate ...

delivery helper

Everett, WA ยท On-site

$19 - $23.94/hr

Ability to self-manage, show initiative, be proactive, and drive results. * Communicate ... HR@Help.SRSDistribution.com with the nature of your accommodation request and include the Business ...

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Showing results 1-20

Helpdesk Manager information

See Everett, WA salary details

$41.4K

$92.6K

$137.5K

How much do helpdesk manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for helpdesk manager in Everett, WA is $92,551.00, according to ZipRecruiter salary data. Most workers in this role earn between $72,900.00 and $110,500.00 per year, depending on experience, location, and employer.

What does a helpdesk manager do?

A Helpdesk Manager oversees the daily operations of an organization's IT helpdesk or support team. They are responsible for managing staff, setting service level expectations, resolving escalated issues, and ensuring that users receive timely and effective technical support. Additionally, Helpdesk Managers often analyze support trends, implement process improvements, and coordinate with other IT departments to enhance overall service quality. Their goal is to maintain high customer satisfaction and efficient IT support operations.

What are the key skills and qualifications needed to thrive as a helpdesk manager?

To thrive as a Helpdesk Manager, you need strong IT knowledge, experience in technical support, and typically a bachelor's degree in information technology or a related field. Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Zendesk), ITIL certification, and remote support tools is common in this role. Excellent leadership, problem-solving, and communication skills help you effectively manage teams and customer interactions. These competencies ensure efficient IT support operations, high customer satisfaction, and timely resolution of technical issues.

What are some common challenges faced by helpdesk managers, and how can they be addressed?

Helpdesk Managers often face challenges such as managing high ticket volumes, ensuring timely resolution of issues, and maintaining team morale during peak periods. Effective strategies include implementing robust ticketing systems, setting clear performance metrics, and providing ongoing training to staff. Additionally, fostering open communication and regularly recognizing team achievements can help build a supportive work environment that improves both employee satisfaction and customer service quality.

What is the difference between Helpdesk Manager vs IT Support Specialist?

AspectHelpdesk ManagerIT Support Specialist
Required CredentialsBachelor's degree in IT or related field, certifications like HDI Support Center ManagerAssociate's or Bachelor's degree, certifications like CompTIA A+
Work EnvironmentOversees helpdesk teams, manages support processesProvides technical support directly to users
Employer & Industry UsageCommon in large organizations, IT departmentsFound in various industries, including corporate, healthcare, education

The Helpdesk Manager focuses on leading support teams and managing support operations, while the IT Support Specialist provides direct technical assistance to users. Both roles require technical knowledge, but the manager role emphasizes leadership and process management.

What are the most commonly searched types of Helpdesk jobs in Everett, WA?

The most popular types of Helpdesk jobs in Everett, WA are:

What cities near Everett, WA are hiring for Helpdesk Manager jobs?

Cities near Everett, WA with the most Helpdesk Manager job openings:

Infographic showing various Helpdesk Manager job openings in Everett, WA as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 16% Part Time, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $92,551 per year, or $44.5 per hour.

Jr Helpdesk

RMS COMPUTER CORP

Everett, WA โ€ข On-site

$22 - $29.75/hr

Full-time

Re-posted 17 days ago


Job description

Job Summary:
RMS COMPUTER CORP is seeking a Jr Helpdesk Technician to provide desk-side support for end users. The role involves delivering, installing, and troubleshooting computer equipment and peripherals in a supportive work environment that offers opportunities for on-the-job learning.
Responsibilities:
โ€ข Image/ Reimage Laptop-Desktops
โ€ข Desk setup moves
โ€ข Computer refresh equipment swaps/migrations
โ€ข Break Fix activity
โ€ข Application installations
โ€ข Simple Troubleshooting
โ€ข Equipment deliveries and setup
Qualifications:
Required:
โ€ข Customer service experience a huge plus
โ€ข Strong communication skills both verbal and written
โ€ข Attention to detail is critical
โ€ข Problem solving and the ability to work in both with team and independently
Company:
Engaging professional resources to drive today's business technology needs. Founded in 1985, the company is headquartered in New York, USA, with a team of 201-500 employees. The company is currently Growth Stage.

RMS Computer logo

About RMS Computer

Sourced by ZipRecruiter

A proud certified Minority/Women-owned Business Enterprise (MWBE) of over 20 years as well as a privately held organization, RMS Computer Corporation provides highly skilled professionals to IT and non-IT sectors nationwide. For over 36 years, our goal has remained the same: to provide our clients with the highest quality of technical and non-technical resources available in the market at the most competitive rates. We strongly believe that building a successful company starts with top talent. Our primary clients are major financial services companies, worldwide investment banks, and retail and consumer banking institutions. We also provide services to major technology and Fortune 500 companies from our headquarters in New York City.

Company size

201 - 500 Employees

Headquarters location

New York, NY, US

Year founded

1985