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Helpdesk Manager Jobs in Everett, WA (NOW HIRING)

As an Assistant Manager, you help with day-to-day restaurant operations. Training and working alongside your team, you will also help manage food and labor costs. You will report directly to the ...

delivery helper

Everett, WA · On-site

$19 - $23.94/hr

Ability to self-manage, show initiative, be proactive, and drive results. * Communicate ... HR@Help.SRSDistribution.com with the nature of your accommodation request and include the Business ...

Story Desk Manager

Seattle, WA · On-site

$100K - $120K/yr

The person in this position will help manage the story development process throughout the day, lead our digital strategy, and train others to excel at developing local contacts and respond to ...

Accounting Manager

Seattle, WA · On-site

$58 - $63/hr

We are looking for an experienced Accounting Manager to support a Seattle, Washington organization ... Contribute to external reporting requirements and help improve the quality and timeliness of ...

Project Manager - Rennovations

Kirkland, WA · On-site

$90K - $120K/yr

Help manage project schedules, budgets, and documentation * Track project progress using tools like Procore and Microsoft Project * Coordinate site logistics including rentals, temporary services ...

Project Manager - Rennovations

Kirkland, WA · On-site

$90K - $120K/yr

Help manage project schedules, budgets, and documentation * Track project progress using tools like Procore and Microsoft Project * Coordinate site logistics including rentals, temporary services ...

Project Manager - Rennovations

Kirkland, WA · On-site

$90K - $120K/yr

Help manage project schedules, budgets, and documentation * Track project progress using tools like Procore and Microsoft Project * Coordinate site logistics including rentals, temporary services ...

delivery helper

Everett, WA · On-site

$19 - $23.94/hr

Delivery Helper The primary functions of the Delivery Helper are to load, locate job sites, backing ... Ability to self-manage, show initiative, be proactive, and drive results. Communicate ...

delivery helper

Everett, WA · On-site

$19 - $23.94/hr

Ability to self-manage, show initiative, be proactive, and drive results. * Communicate ... HR@Help.SRSDistribution.com with the nature of your accommodation request and include the Business ...

Bakers Helper

Redmond, WA

$17.23 - $26.15/hr

Working alongside the Bakery Sales Manager, the Baker's Helper helps plan the day's production, gathers ingredients, and follows recipes with accuracy and attention to detail. Tasks may include ...

Working alongside the Bakery Sales Manager, the Baker's Helper helps plan the day's production, gathers ingredients, and follows recipes with accuracy and attention to detail. Tasks may include ...

Working alongside the Bakery Sales Manager, the Baker's Helper helps plan the day's production, gathers ingredients, and follows recipes with accuracy and attention to detail. Tasks may include ...

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Showing results 1-20

Helpdesk Manager information

See Everett, WA salary details

$41.4K

$92.6K

$137.5K

How much do helpdesk manager jobs pay per year?

As of Aug 22, 2026, the average yearly pay for helpdesk manager in Everett, WA is $92,551.00, according to ZipRecruiter salary data. Most workers in this role earn between $72,900.00 and $110,500.00 per year, depending on experience, location, and employer.

What does a helpdesk manager do?

A Helpdesk Manager oversees the daily operations of an organization's IT helpdesk or support team. They are responsible for managing staff, setting service level expectations, resolving escalated issues, and ensuring that users receive timely and effective technical support. Additionally, Helpdesk Managers often analyze support trends, implement process improvements, and coordinate with other IT departments to enhance overall service quality. Their goal is to maintain high customer satisfaction and efficient IT support operations.

What are the key skills and qualifications needed to thrive as a helpdesk manager?

To thrive as a Helpdesk Manager, you need strong IT knowledge, experience in technical support, and typically a bachelor's degree in information technology or a related field. Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Zendesk), ITIL certification, and remote support tools is common in this role. Excellent leadership, problem-solving, and communication skills help you effectively manage teams and customer interactions. These competencies ensure efficient IT support operations, high customer satisfaction, and timely resolution of technical issues.

What are some common challenges faced by helpdesk managers, and how can they be addressed?

Helpdesk Managers often face challenges such as managing high ticket volumes, ensuring timely resolution of issues, and maintaining team morale during peak periods. Effective strategies include implementing robust ticketing systems, setting clear performance metrics, and providing ongoing training to staff. Additionally, fostering open communication and regularly recognizing team achievements can help build a supportive work environment that improves both employee satisfaction and customer service quality.

What is the difference between Helpdesk Manager vs IT Support Specialist?

AspectHelpdesk ManagerIT Support Specialist
Required CredentialsBachelor's degree in IT or related field, certifications like HDI Support Center ManagerAssociate's or Bachelor's degree, certifications like CompTIA A+
Work EnvironmentOversees helpdesk teams, manages support processesProvides technical support directly to users
Employer & Industry UsageCommon in large organizations, IT departmentsFound in various industries, including corporate, healthcare, education

The Helpdesk Manager focuses on leading support teams and managing support operations, while the IT Support Specialist provides direct technical assistance to users. Both roles require technical knowledge, but the manager role emphasizes leadership and process management.

What are the most commonly searched types of Helpdesk jobs in Everett, WA?

The most popular types of Helpdesk jobs in Everett, WA are:

What cities near Everett, WA are hiring for Helpdesk Manager jobs?

Cities near Everett, WA with the most Helpdesk Manager job openings:

Infographic showing various Helpdesk Manager job openings in Everett, WA as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 16% Part Time, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $92,551 per year, or $44.5 per hour.

Contractor

Re-posted 17 days ago


Job description

Job Description

Hiring Helpdesk technicians who can speak Spanish for one of the largest insurance company based out of Seattle, WA.

Strong customer service skills. Technical aptitude with strong PC literacy skills. Proficiency with Windows Operating Systems. Basic knowledge of a LAN/WAN environment. Strong problem solving skills and decision making ability. Strong enthusiasm and desire to learn. Work well in a team environment. Strong written and verbal communication skills. Ability to learn and apply technical information in a fast-paced, demanding work environment. Effective listening skills. Ability to follow policies and procedures; attention to detail. Self-motivation and organization. Associate degree in Technical or Business discipline preferred, at least two years of experience in IT or related field, or an equivalent combination of education and work experience. Requires sufficient knowledge of IT operations, responsibilities, work flow process and procedures to resolve most inquiries independently. Good analytical and communication skills, sound judgment, and the ability to work effectively with client and other staff.

Additional Information

All your information will be kept confidential according to EEO guidelines.


US Tech Solutions logo

About US Tech Solutions

Sourced by ZipRecruiter

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions.

Industry

It services

Company size

1,001 - 5,000 Employees

Headquarters location

Jersey City, NJ, US

Year founded

2000

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