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Helpdesk Manager Jobs in Naperville, IL (NOW HIRING)

Best Buy

Geek Squad Installation Helper

Aurora, IL

$15.50 - $19.50/hr

Help manage inventory and vehicle maintenance * Provide feedback and training to store teams and assist with in-store repairs Basic qualifications * Experience actively using and learning about ...

Best Buy

Geek Squad Installation Helper

Aurora, IL · On-site

$15.75 - $20/hr

Help manage inventory and vehicle maintenance * Provide feedback and training to store teams and assist with in-store repairs Basic qualifications * Experience actively using and learning about ...

Best Buy

Geek Squad Installation Helper

Aurora, IL · On-site

$15.75 - $20/hr

Help manage inventory and vehicle maintenance * Provide feedback and training to store teams and assist with in-store repairs Basic qualifications * Experience actively using and learning about ...

Culver's

Culver's Shift Manager

Sycamore, IL · On-site

$17 - $18/hr

They coach team members, support guests, solve problems, and help create the welcoming experience ... Help manage food safety, cleanliness, and operational standards Qualifications : * Dependable ...

HR Manager

Be Seen First

Senior Brand Manager

Schaumburg, IL · On-site

$160K - $170K/yr

We are looking for a Senior Brand Manager to help lead the strategy, growth, and continued success of a portfolio of well-known candy brands. This is an exciting opportunity for a strategic and ...

New

Elevate Ventures

Product Manager

Chicago, IL · On-site

$80 - $120/hr

Help unblock engineers. Push engineers to meet specific timelines. * Document product features in a scalable way so Marketing, Support, Success, Sales, and Security teams are aligned and can easily ...

FOCUS HR INC

Marketing Manager

Melrose Park, IL · On-site

$70K - $90K/yr

Help manage the marketing budget to ensure funds are spent effectively. * Experience: 5-7+ years in a marketing role. * Tools: Experience with tools like Google Analytics, email marketing software (e ...

Sharko's BBQ

Assistant Manager

Glen Ellyn, IL · On-site

$22 - $25/hr

Help manage scheduling, shift planning, and labor efficiency. * Monitor inventory, order supplies, and control costs to meet financial goals. * Step in to resolve guest concerns and maintain high ...

Sharko's BBQ

Assistant Manager

Glen Ellyn, IL · On-site

$22 - $25/hr

Help manage scheduling, shift planning, and labor efficiency. * Monitor inventory, order supplies, and control costs to meet financial goals. * Step in to resolve guest concerns and maintain high ...

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Showing results 21-40

All JobsHelpdesk JobsHelpdesk Manager JobsHelpdesk Manager Jobs in Naperville, IL

Helpdesk Manager information

See Naperville, IL salary details

$37.4K

$83.7K

$124.3K

How much do helpdesk manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for helpdesk manager in Naperville, IL is $83,657.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,900.00 and $99,900.00 per year, depending on experience, location, and employer.

What does a helpdesk manager do?

A Helpdesk Manager oversees the daily operations of an organization's IT helpdesk or support team. They are responsible for managing staff, setting service level expectations, resolving escalated issues, and ensuring that users receive timely and effective technical support. Additionally, Helpdesk Managers often analyze support trends, implement process improvements, and coordinate with other IT departments to enhance overall service quality. Their goal is to maintain high customer satisfaction and efficient IT support operations.

What are the key skills and qualifications needed to thrive as a helpdesk manager?

To thrive as a Helpdesk Manager, you need strong IT knowledge, experience in technical support, and typically a bachelor's degree in information technology or a related field. Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Zendesk), ITIL certification, and remote support tools is common in this role. Excellent leadership, problem-solving, and communication skills help you effectively manage teams and customer interactions. These competencies ensure efficient IT support operations, high customer satisfaction, and timely resolution of technical issues.

What are some common challenges faced by helpdesk managers, and how can they be addressed?

Helpdesk Managers often face challenges such as managing high ticket volumes, ensuring timely resolution of issues, and maintaining team morale during peak periods. Effective strategies include implementing robust ticketing systems, setting clear performance metrics, and providing ongoing training to staff. Additionally, fostering open communication and regularly recognizing team achievements can help build a supportive work environment that improves both employee satisfaction and customer service quality.

What is the difference between Helpdesk Manager vs IT Support Specialist?

AspectHelpdesk ManagerIT Support Specialist
Required CredentialsBachelor's degree in IT or related field, certifications like HDI Support Center ManagerAssociate's or Bachelor's degree, certifications like CompTIA A+
Work EnvironmentOversees helpdesk teams, manages support processesProvides technical support directly to users
Employer & Industry UsageCommon in large organizations, IT departmentsFound in various industries, including corporate, healthcare, education

The Helpdesk Manager focuses on leading support teams and managing support operations, while the IT Support Specialist provides direct technical assistance to users. Both roles require technical knowledge, but the manager role emphasizes leadership and process management.

What are the most commonly searched types of Helpdesk jobs in Naperville, IL?

The most popular types of Helpdesk jobs in Naperville, IL are:

What cities near Naperville, IL are hiring for Helpdesk Manager jobs?

Cities near Naperville, IL with the most Helpdesk Manager job openings:

Helpdesk Manager jobs near you
Infographic showing various Helpdesk Manager job openings in Naperville, IL as of August 2026, with employment types broken down into 86% Full Time, 12% Part Time, and 2% Contract. Highlights an 79% Physical, 3% Hybrid, and 18% Remote job distribution, with an average salary of $83,657 per year, or $40.2 per hour.

IT Helpdesk Analyst

GREATER FAMILY HEALTH

Hoffman Estates, IL

$22 - $30/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 21 days ago

Job description

Greater Family Health is a multi-site federally qualified health center providing comprehensive medical, dental and behavioral health services within the Chicagoland area. Our mission is to provide quality, affordable health care for all including those without the ability to pay. We currently have health centers in Elgin, Wheeling, Hanover Park, Streamwood, Sycamore, DeKalb, McHenry, and Palatine. We are financially and programmatically stable and are continuing to grow. We are Joint Commission Accredited and are PCMH Certified. For more information, I encourage to visit our website, http://www.greaterfamilyhealth.org.  

This is a great job opportunity for an IT Help Desk Analyst who is either experienced and interested in being part of IT in the medical field. In this position, you’ll be able to contribute to your community and make an impact in a patient’s life. If this is you, keep on reading.

Your Goal:

This position is responsible for effectively resolving technical issues, properly documenting issue resolution into ticketing system and maintaining an active role within on-going IT projects.

How You'll Help Patients:

  • Works daily on resolving support tickets opened by internal customers.
  • Complete assigned IT tasks and projects including but not limited to working on end-user machines, servers and network equipment
  • Be on-call for weekend and after-hours technical support during assigned schedule
  • Effective and timely communication with internal customers and vendors
  • Maintaining compliance with local and federal regulation regarding privacy, security and copyright protection
  • Report to all scheduled work sites and shifts on time and fully prepared to engage in all job responsibilities; location of work sites and shifts will change at the discretion of the supervisor
  • Engage in all offered training, consultations and supervisions made available. Fully and professionally respond to and implement directives and advice offered by all supervisory and training personnel, as well as professionally offered feedback from coworkers.  Follow and fully implement Corporate Compliance Program.
  • Perform other duties as assigned.

Perks Just For You:

  • Paid Training
  • 401(K)
  • Medical, Dental and Vision Insurance
  • Life Insurance, Short-term and Long-term Disability
  • Paid-Time Off (Vacation, Sick, Personal, Holidays)

What You'll Need:

  • High school diploma or G.E.D is required
  • BS or BA degree in related field is preferred.
  • Relevant technical certifications preferred. (MCP, A+, Network+)
  • 3 or more years of technical experience working in IT helpdesk environment supporting 30+ users.
  • Experience in handling hardware and software issues related to computers, printers, scanners, basic network connectivity and other IT hardware.
  • Experienced in imaging Windows machines, supporting latest version of Windows OS and Active Directory environment.
  • Good understanding of TCP/IP networking.
  • Experience supporting Citrix or Microsoft RDS environment users, preferred.
  • Experience working on WordPress or website editing, preferred.
  • Experience working on Microsoft Office 365 administration, preferred.

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