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Helpdesk Manager Jobs in Houston, TX (NOW HIRING)

AMSYS Talent

Helpdesk Technician

Houston, TX · On-site

$18 - $24.50/hr

Help Desk Technician Position Summary We are seeking a dependable and customer-focused Help Desk ... Perform password resets and manage user accounts in Active Directory / Azure AD * Configure and ...

Hays Electrical Services

Helpdesk Technician

Houston, TX · On-site

$17.25 - $23.25/hr

Information Technology Reports To: IT Manager / Director of IT Position Summary Serves as the ... Log, track, prioritize, and manage support requests through the helpdesk ticketing system, ensuring ...

McCorvey Sheet Metal

Helpdesk Analyst

Houston, TX

$19.50 - $26.75/hr

Previous help desk and / or customer service desk experience preferred * Working experience related ... Utilize the device management systems, mobile device management and the identity management system ...

Nabors Industries Limited

Helpdesk Intern

Houston, TX · On-site

$17 - $23/hr

Nabors is seeking high performing intern for our Help Desk Support team. This role will provide hands on support for resolving routine troubleshooting technology inquiries and service needs for ...

Best Buy

Geek Squad Installation Helper

Cypress, TX · On-site

$13.75 - $17.50/hr

Help manage inventory and vehicle maintenance * Provide feedback and training to store teams and assist with in-store repairs Basic qualifications * Experience actively using and learning about ...

CAF Management

Assistant Manager

Houston, TX · On-site

$18.25 - $22/hr

Help manage rent collection, delinquencies, and financial reporting * Support move-ins, move-outs, renewals, and resident events * Work closely with the leasing team to meet occupancy goals * Use ...

CAF Management LLC

Assistant Manager

Houston, TX · On-site

$22/hr

Help manage rent collection, delinquencies, and financial reporting * Support move-ins, move-outs, renewals, and resident events * Work closely with the leasing team to meet occupancy goals * Use ...

CAF Management - The Huxley

Assistant Manager

Houston, TX

$18.25 - $22/hr

Help manage rent collection, delinquencies, and financial reporting * Support move-ins, move-outs, renewals, and resident events * Work closely with the leasing team to meet occupancy goals * Use ...

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All JobsHelpdesk JobsHelpdesk Manager JobsHelpdesk Manager Jobs in Houston, TX

Helpdesk Manager information

See Houston, TX salary details

$35.8K

$80K

$118.9K

How much do helpdesk manager jobs pay per year?

As of Aug 21, 2026, the average yearly pay for helpdesk manager in Houston, TX is $80,009.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,000.00 and $95,500.00 per year, depending on experience, location, and employer.

What does a helpdesk manager do?

A Helpdesk Manager oversees the daily operations of an organization's IT helpdesk or support team. They are responsible for managing staff, setting service level expectations, resolving escalated issues, and ensuring that users receive timely and effective technical support. Additionally, Helpdesk Managers often analyze support trends, implement process improvements, and coordinate with other IT departments to enhance overall service quality. Their goal is to maintain high customer satisfaction and efficient IT support operations.

What are the key skills and qualifications needed to thrive as a helpdesk manager?

To thrive as a Helpdesk Manager, you need strong IT knowledge, experience in technical support, and typically a bachelor's degree in information technology or a related field. Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Zendesk), ITIL certification, and remote support tools is common in this role. Excellent leadership, problem-solving, and communication skills help you effectively manage teams and customer interactions. These competencies ensure efficient IT support operations, high customer satisfaction, and timely resolution of technical issues.

What are some common challenges faced by helpdesk managers, and how can they be addressed?

Helpdesk Managers often face challenges such as managing high ticket volumes, ensuring timely resolution of issues, and maintaining team morale during peak periods. Effective strategies include implementing robust ticketing systems, setting clear performance metrics, and providing ongoing training to staff. Additionally, fostering open communication and regularly recognizing team achievements can help build a supportive work environment that improves both employee satisfaction and customer service quality.

What is the difference between Helpdesk Manager vs IT Support Specialist?

AspectHelpdesk ManagerIT Support Specialist
Required CredentialsBachelor's degree in IT or related field, certifications like HDI Support Center ManagerAssociate's or Bachelor's degree, certifications like CompTIA A+
Work EnvironmentOversees helpdesk teams, manages support processesProvides technical support directly to users
Employer & Industry UsageCommon in large organizations, IT departmentsFound in various industries, including corporate, healthcare, education

The Helpdesk Manager focuses on leading support teams and managing support operations, while the IT Support Specialist provides direct technical assistance to users. Both roles require technical knowledge, but the manager role emphasizes leadership and process management.

What are the most commonly searched types of Helpdesk jobs in Houston, TX?

The most popular types of Helpdesk jobs in Houston, TX are:

What cities near Houston, TX are hiring for Helpdesk Manager jobs?

Cities near Houston, TX with the most Helpdesk Manager job openings:

Helpdesk Manager jobs near you
Infographic showing various Helpdesk Manager job openings in Houston, TX as of August 2026, with employment types broken down into 87% Full Time, 12% Part Time, and 1% Contract. Highlights an 84% Physical, 2% Hybrid, and 14% Remote job distribution, with an average salary of $80,009 per year, or $38.5 per hour.

Helpdesk Technician

AMSYS Talent

Houston, TX • On-site

$18 - $24.50/hr

Full-time

Re-posted 15 days ago

Job description

Help Desk Technician
Position Summary
We are seeking a dependable and customer-focused Help Desk Technician to provide Level 1 technical support to end users in a mixed-device environment. This role supports day-to-day IT operations, including troubleshooting hardware, software, and connectivity issues across both Windows and Apple platforms.
The ideal candidate has hands-on experience supporting users in environments that include Windows PCs and macOS devices.
Key Responsibilities
  • Provide Level 1 technical support via phone, email, and ticketing system
  • Troubleshoot hardware, software, printer, and basic network connectivity issues
  • Support Windows 10/11 and macOS operating systems
  • Assist users with Microsoft 365 applications (Outlook, Teams, OneDrive, etc.)
  • Perform password resets and manage user accounts in Active Directory / Azure AD
  • Configure and deploy desktops, laptops (PC and Mac), and peripheral devices
  • Assist with system updates, patches, and basic software installations
  • Support onboarding and offboarding processes (account setup, device provisioning)
  • Log and document incidents, service requests, and resolutions accurately
  • Escalate complex issues to Level 2 support as needed
  • Follow IT security policies and company procedures
Required Qualifications
  • 1+ year of Help Desk or IT Support experience (Level 1 environment)
  • Experience supporting both Windows and macOS environments
  • Basic knowledge of Active Directory and Microsoft 365
  • Understanding of computer hardware, peripherals, and basic networking concepts (TCP/IP, Wi-Fi, VPN)
  • Strong troubleshooting, communication, and customer service skills
  • Ability to manage multiple tickets in a fast-paced environment
Preferred Qualifications
  • Experience with ticketing systems (ServiceNow, Jira, Freshdesk, etc.)
  • Exposure to mobile device support (iPhone/iPad)
  • Familiarity with basic MDM or endpoint management tools
  • CompTIA A+ or similar certification
Education
  • Associate's or Bachelor's degree in IT or related field preferred
  • Equivalent work experience considered

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