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Helpdesk Manager Jobs in Burr Ridge, IL (NOW HIRING)

Support Launch Director in helping manage cross-functional integration across C8R workstreams and sub-workstreams * manage our workstream deliverables and translate that into clear and actionable ...

Assistant Store Manager

Bartlett, IL ยท On-site

$18 - $21/hr

Help manage the entire store team, fostering a culture of trust, collaboration, and exceptional customer service. Develop team members through effective coaching, training, and performance management.

Assistant Store Manager

Elgin, IL ยท On-site

$18 - $21/hr

Help manage the entire store team, fostering a culture of trust, collaboration, and exceptional customer service. Develop team members through effective coaching, training, and performance management.

GAME TIME ENERGY, LIFETIME EXPERIENCE As a part of the Management team (Shift Manager, Assistant Manager, or General Manager) you will help manage the overall operations of the restaurant including ...

GAME TIME ENERGY, LIFETIME EXPERIENCE As a part of the Management team (Shift Manager, Assistant Manager, or General Manager) you will help manage the overall operations of the restaurant including ...

Delivery Helper KHART Logistics, LLC has operated in the area for 5 years as a Delivery Service ... Well established management team! * $125 shoe credit via zappos * Basic medical benefits ...

Help manage litter box cleaning or ensure the older child follows through on that responsibility * Help manage cat food and water refill and cleaning or ensure younger child follows through on that ...

Team Leader

Chicago, IL ยท On-site

$21.50/hr

Many of our General Managers and multi-unit leaders started right here as Team Leaders. As a Team Leader, you'll run shifts, lead by example, and help your team grow. You'll ensure the shop is ...

Help manage litter box cleaning or ensure the older child follows through on that responsibility * Help manage cat food and water refill and cleaning or ensure younger child follows through on that ...

Help unblock engineers. Push engineers to meet specific timelines. * Document product features in a scalable way so Marketing, Support, Success, Sales, and Security teams are aligned and can easily ...

Program Manager

Chicago, IL ยท On-site

$45K/yr

Provides to counselor/specialists support to help manage counselor/specialists ' duties and responsibilities. Provides case coverage as needed. * Reviews and approves in a timely manner clinical and ...

Help manage litter box cleaning or ensure the older child follows through on that responsibility * Help manage cat food and water refill and cleaning or ensure younger child follows through on that ...

Helper

Chicago, IL ยท On-site

$17.50 - $18.50/hr

Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made ...

Showing results 41-60

Helpdesk Manager information

See Burr Ridge, IL salary details

$37K

$82.7K

$122.8K

How much do helpdesk manager jobs pay per year?

As of Aug 20, 2026, the average yearly pay for helpdesk manager in Burr Ridge, IL is $82,668.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,100.00 and $98,700.00 per year, depending on experience, location, and employer.

What does a helpdesk manager do?

A Helpdesk Manager oversees the daily operations of an organization's IT helpdesk or support team. They are responsible for managing staff, setting service level expectations, resolving escalated issues, and ensuring that users receive timely and effective technical support. Additionally, Helpdesk Managers often analyze support trends, implement process improvements, and coordinate with other IT departments to enhance overall service quality. Their goal is to maintain high customer satisfaction and efficient IT support operations.

What are the key skills and qualifications needed to thrive as a helpdesk manager?

To thrive as a Helpdesk Manager, you need strong IT knowledge, experience in technical support, and typically a bachelor's degree in information technology or a related field. Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Zendesk), ITIL certification, and remote support tools is common in this role. Excellent leadership, problem-solving, and communication skills help you effectively manage teams and customer interactions. These competencies ensure efficient IT support operations, high customer satisfaction, and timely resolution of technical issues.

What are some common challenges faced by helpdesk managers, and how can they be addressed?

Helpdesk Managers often face challenges such as managing high ticket volumes, ensuring timely resolution of issues, and maintaining team morale during peak periods. Effective strategies include implementing robust ticketing systems, setting clear performance metrics, and providing ongoing training to staff. Additionally, fostering open communication and regularly recognizing team achievements can help build a supportive work environment that improves both employee satisfaction and customer service quality.

What is the difference between Helpdesk Manager vs IT Support Specialist?

AspectHelpdesk ManagerIT Support Specialist
Required CredentialsBachelor's degree in IT or related field, certifications like HDI Support Center ManagerAssociate's or Bachelor's degree, certifications like CompTIA A+
Work EnvironmentOversees helpdesk teams, manages support processesProvides technical support directly to users
Employer & Industry UsageCommon in large organizations, IT departmentsFound in various industries, including corporate, healthcare, education

The Helpdesk Manager focuses on leading support teams and managing support operations, while the IT Support Specialist provides direct technical assistance to users. Both roles require technical knowledge, but the manager role emphasizes leadership and process management.

What cities near Burr Ridge, IL are hiring for Helpdesk Manager jobs?

Cities near Burr Ridge, IL with the most Helpdesk Manager job openings:

Associate Project Manager Quotations

The Will Group

Wheaton, IL โ€ข On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago


Job description

Associate Project Manager โ€“ Quotations

The Will Group | TWG Infrastructure

Wheaton, IL

Are you organized, detail-oriented, and energized by the opportunity to turn customer needs into real project solutions?

TWG Infrastructure is looking for an Associate Project Manager โ€“ Quotations to join our team and help manage opportunities from the initial customer request through quotation and proposal submission.

This is an excellent opportunity for someone with experience in project coordination, estimating, customer service, sales support, quotations, construction, technical support, or infrastructure who wants to build a career in project management and commercial operations.

About The Will Group

Nearly four decades after its establishment, The Will Group has grown into a family of diverse companies providing products and services to the construction and utility industries, including supply, engineering, and program management.

Our philosophy is simple:

โ€œWhere Thereโ€™s A Will, Thereโ€™s A Way.โ€

We combine ingenuity, technical expertise, industry knowledge, and strong customer relationships to deliver solutions across lighting, infrastructure, electrical, manufacturing, and sourcing.

About TWG Infrastructure

TWG Infrastructure represents a diverse portfolio of premier manufacturers and supports customers across the public and private sectors, including transportation agencies, municipalities, utilities, contractors, developers, and design professionals.

Our work connects customers with the products, technical resources, and infrastructure solutions they need to successfully deliver their projects.

What You'll Do

As an Associate Project Manager โ€“ Quotations, you will help manage the quotation lifecycle from project identification through proposal submission. You'll work closely with customers, Sales, manufacturers, engineering resources, purchasing, finance, and internal operations teams to develop accurate and competitive project solutions.

Project & Quotation Management

  • Manage assigned quotation opportunities from initial inquiry through proposal submission.
  • Track quotation schedules, customer deadlines, bid dates, and project milestones.
  • Monitor opportunities and follow up with internal teams and manufacturing partners.
  • Maintain accurate project documentation and information in internal systems.
  • Identify potential delays or issues and escalate them appropriately.

Quotation Development

  • Review plans, specifications, addenda, and customer requirements.
  • Assist with product selection, configurations, and solution development.
  • Coordinate with manufacturers to obtain pricing, lead times, technical information, and product recommendations.
  • Identify discrepancies between project requirements, specifications, and proposed solutions.
  • Prepare accurate and complete quotation packages.
  • Support company pricing, margin, and commercial guidelines.

Customer & Sales Support

  • Serve as a day-to-day contact for customers and Sales throughout the quotation process.
  • Provide timely updates regarding pricing, product availability, manufacturer feedback, and timelines.
  • Respond to customer questions regarding products, specifications, pricing, and lead times.
  • Build professional relationships that contribute to customer satisfaction and successful project pursuits.

Cross-Functional Collaboration

  • Partner with Sales, Customer Operations, Finance, Purchasing, Warehouse, Engineering, and manufacturing partners.
  • Communicate project requirements clearly and effectively.
  • Support Sales in identifying solutions that meet customer requirements and manufacturer capabilities.
  • Escalate technical, commercial, or specification-related issues when necessary.

What Success Looks Like

You'll be successful in this role if you consistently deliver:

  • Accurate, complete quotations
  • Fast and responsive turnaround
  • On-time completion of assigned quotation activities
  • Strong customer and Sales support
  • Accurate project documentation
  • Consistent adherence to pricing policies and procedures
  • Reduced rework and quotation errors

What We're Looking For

Required

  • Associate degree in a relevant field and 2+ years of experience, or an equivalent combination of education and experience.
  • Strong attention to detail and organizational skills.
  • Excellent written and verbal communication skills.
  • Ability to manage multiple priorities and deadlines.
  • Ability to learn products, systems, processes, and technical information quickly.
  • Strong customer-service and teamwork skills.
  • Proficiency with Microsoft Office and computer-based systems.

Highly Preferred

  • Bachelor's degree in Business, Project Management, Engineering, Construction Management, Supply Chain, or a related field.
  • Experience in customer service, sales support, quotations, estimating, project coordination, drafting, or technical support.
  • Ability to read and interpret project plans, specifications, and contract documents.
  • Experience in infrastructure, utility, transportation, construction, manufacturing, or industrial markets.
  • Experience with CRM, ERP, quoting, or manufacturer portal systems such as Salesforce.

Why Join The Will Group?

At The Will Group, you're not just processing quotes โ€” you're helping connect customers with solutions that become real infrastructure projects.

You'll gain exposure to customers, manufacturers, Sales, engineering, purchasing, and operations while developing valuable skills in project management, estimating, product solutions, commercial operations, and customer relationships.

Physical Requirements

  • Prolonged periods sitting at a desk and working on a computer.
  • Ability to occasionally lift up to 15 pounds.
  • Ability to access various departments within the facility.

Good Faith Salary Range: The annual starting salary for this position is between $60,000 to $75,000 per year. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

Additional Benefits Include:

  • An excellent benefits package including, Medical, Dental, Vision, Life Insurance, 401K with company match, generous PTO allotment, paid volunteer time off, 10 ยฝ days of holiday pay, continuing education reimbursement and much more.

Compliance Statement (Illinois AI Notice Requirement Effective Jan. 1, 2026)

The Will Group does not use artificial intelligence in any way that discriminates against applicants based on protected characteristics and complies fully with all applicable federal, state, and local nondiscrimination laws. All final hiring decisions will be made by a human. Applicants may contact Human Resources with any questions regarding our use of artificial intelligence (if any) in the hiring process. This notice is provided in compliance with Illinois law.