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Helpdesk Manager Jobs in Burr Ridge, IL (NOW HIRING)

In-Home Repair Helper

Chicago, IL ยท On-site

$16.25 - $21/hr

Help manage part orders and returns to avoid excessive costs and losses * Build relationships with clients to ensure best-in-class service Basic qualifications * Experience actively using and ...

Marketing Manager

Melrose Park, IL ยท On-site

$70K - $90K/yr

Help manage the marketing budget to ensure funds are spent effectively. * Experience: 5-7+ years in a marketing role. * Tools: Experience with tools like Google Analytics, email marketing software (e ...

Helping manage day-to-day business tasks like scheduling, payroll, and inventory. Leading by example and keeping the team motivated, upbeat, and focused. * Keeping the energy high and the service top ...

We are looking for a Restaurant Manager to help manage our Dunkin' Team! As a Restaurant Manager, you will provide strong, positive leadership to deliver great guest experiences, operational ...

We are looking for a Restaurant Manager to help manage our Dunkin' Team! As a Restaurant Manager, you will provide strong, positive leadership to deliver great guest experiences, operational ...

Help manage scheduling, shift planning, and labor efficiency. * Monitor inventory, order supplies, and control costs to meet financial goals. * Step in to resolve guest concerns and maintain high ...

Help manage scheduling, shift planning, and labor efficiency. * Monitor inventory, order supplies, and control costs to meet financial goals. * Step in to resolve guest concerns and maintain high ...

Customer Success Manager

Chicago, IL ยท On-site

$64K - $78K/yr

Customer Success Manager CodeHS is looking for a Customer Success Manager to help manage school implementations and onboarding. You will get a chance to work closely with educators and schools to ...

Showing results 21-40

Helpdesk Manager information

See Burr Ridge, IL salary details

$37K

$82.7K

$122.8K

How much do helpdesk manager jobs pay per year?

As of Aug 20, 2026, the average yearly pay for helpdesk manager in Burr Ridge, IL is $82,668.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,100.00 and $98,700.00 per year, depending on experience, location, and employer.

What does a helpdesk manager do?

A Helpdesk Manager oversees the daily operations of an organization's IT helpdesk or support team. They are responsible for managing staff, setting service level expectations, resolving escalated issues, and ensuring that users receive timely and effective technical support. Additionally, Helpdesk Managers often analyze support trends, implement process improvements, and coordinate with other IT departments to enhance overall service quality. Their goal is to maintain high customer satisfaction and efficient IT support operations.

What are the key skills and qualifications needed to thrive as a helpdesk manager?

To thrive as a Helpdesk Manager, you need strong IT knowledge, experience in technical support, and typically a bachelor's degree in information technology or a related field. Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Zendesk), ITIL certification, and remote support tools is common in this role. Excellent leadership, problem-solving, and communication skills help you effectively manage teams and customer interactions. These competencies ensure efficient IT support operations, high customer satisfaction, and timely resolution of technical issues.

What are some common challenges faced by helpdesk managers, and how can they be addressed?

Helpdesk Managers often face challenges such as managing high ticket volumes, ensuring timely resolution of issues, and maintaining team morale during peak periods. Effective strategies include implementing robust ticketing systems, setting clear performance metrics, and providing ongoing training to staff. Additionally, fostering open communication and regularly recognizing team achievements can help build a supportive work environment that improves both employee satisfaction and customer service quality.

What is the difference between Helpdesk Manager vs IT Support Specialist?

AspectHelpdesk ManagerIT Support Specialist
Required CredentialsBachelor's degree in IT or related field, certifications like HDI Support Center ManagerAssociate's or Bachelor's degree, certifications like CompTIA A+
Work EnvironmentOversees helpdesk teams, manages support processesProvides technical support directly to users
Employer & Industry UsageCommon in large organizations, IT departmentsFound in various industries, including corporate, healthcare, education

The Helpdesk Manager focuses on leading support teams and managing support operations, while the IT Support Specialist provides direct technical assistance to users. Both roles require technical knowledge, but the manager role emphasizes leadership and process management.

What cities near Burr Ridge, IL are hiring for Helpdesk Manager jobs?

Cities near Burr Ridge, IL with the most Helpdesk Manager job openings:

assistant manager

NICKS B B Q INC

Alsip, IL โ€ข On-site

Full-time

Re-posted 5 days ago


Job description

Help manager run the front counter and drive thru area, address customer issues.