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Helpdesk Manager Jobs in Monee, IL (NOW HIRING)

Next Step Systems

Helpdesk Technician, Level 2

Chicago, IL · On-site

$20.50 - $27.75/hr

This Helpdesk Technician, Level 2 role will continuously work under the guidance of the IT Manager. This position is hybrid Onsite and Remote and candidates need to be local in or near Chicago, IL.

Impact Business Technology

Be Seen First

IT Helpdesk Technician

Chicago, IL · On-site

$50K - $60K/yr

We are seeking an IT Helpdesk Technician to join our team! You will resolve computer-related issues ... Perform scheduled and preventative maintenance for our clients including patch management, AV scans ...

LeadingIT

Level 1 Helpdesk Technician

Manteno, IL · On-site

$40K - $50K/yr

Level 1 Helpdesk Technician What this role will entail: Are you a perfectionist who enjoys following directions? Do you need variety and change to keep from getting bored? Do you agonize over details ...

LeadingIT

Helpdesk Technician - Tier 1

Manteno, IL · On-site

$40K - $50K/yr

Level 1 Helpdesk Technician What this role will entail: Are you a perfectionist who enjoys following directions? Do you need variety and change to keep from getting bored? Do you agonize over details ...

Fernwood Property Management

Helper A

Chicago, IL

$16.50 - $21.50/hr

Maintenance Manager The Helper A is responsible for executing maintenance requests by diagnosing problems and completing assigned service requests and repairs timely and thorough repairs in order to ...

DivIHN

Product Launch Manager

Lisle, IL · On-site

Support Launch Director in helping manage cross-functional integration across C8R workstreams and sub-workstreams * manage our workstream deliverables and translate that into clear and actionable ...

Dunkin

Restaurant Manager

Harvey, IL

We are looking for a Restaurant Manager to help manage our Dunkin' Team! As a Restaurant Manager, you will provide strong, positive leadership to deliver great guest experiences, operational ...

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Helpdesk Manager information

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$36.3K

$81K

$120.4K

How much do helpdesk manager jobs pay per year?

As of Jul 28, 2026, the average yearly pay for helpdesk manager in Monee, IL is $81,033.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,800.00 and $96,700.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Helpdesk Manager, and why are they important?

To thrive as a Helpdesk Manager, you need strong IT knowledge, experience in technical support, and typically a bachelor's degree in information technology or a related field. Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Zendesk), ITIL certification, and remote support tools is common in this role. Excellent leadership, problem-solving, and communication skills help you effectively manage teams and customer interactions. These competencies ensure efficient IT support operations, high customer satisfaction, and timely resolution of technical issues.

What does a Helpdesk Manager do?

A Helpdesk Manager oversees the daily operations of an organization's IT helpdesk or support team. They are responsible for managing staff, setting service level expectations, resolving escalated issues, and ensuring that users receive timely and effective technical support. Additionally, Helpdesk Managers often analyze support trends, implement process improvements, and coordinate with other IT departments to enhance overall service quality. Their goal is to maintain high customer satisfaction and efficient IT support operations.

What is the difference between Helpdesk Manager vs IT Support Specialist?

AspectHelpdesk ManagerIT Support Specialist
Required CredentialsBachelor's degree in IT or related field, certifications like HDI Support Center ManagerAssociate's or Bachelor's degree, certifications like CompTIA A+
Work EnvironmentOversees helpdesk teams, manages support processesProvides technical support directly to users
Employer & Industry UsageCommon in large organizations, IT departmentsFound in various industries, including corporate, healthcare, education

The Helpdesk Manager focuses on leading support teams and managing support operations, while the IT Support Specialist provides direct technical assistance to users. Both roles require technical knowledge, but the manager role emphasizes leadership and process management.

What are some common challenges faced by Helpdesk Managers, and how can they be addressed?

Helpdesk Managers often face challenges such as managing high ticket volumes, ensuring timely resolution of issues, and maintaining team morale during peak periods. Effective strategies include implementing robust ticketing systems, setting clear performance metrics, and providing ongoing training to staff. Additionally, fostering open communication and regularly recognizing team achievements can help build a supportive work environment that improves both employee satisfaction and customer service quality.
What cities near Monee, IL are hiring for Helpdesk Manager jobs? Cities near Monee, IL with the most Helpdesk Manager job openings:
Helpdesk Manager jobs near you
Helpdesk Technician II

Helpdesk Technician II

Oil-Dri Corporation of America

Chicago, IL • On-site

$24 - $32/hr

Full-time

Retirement, PTO

Posted 8 days ago

Job description

Role Overview
This position serves as the first point of contact for teammates seeking technical assistance. The Helpdesk Technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to manage teammates of all technical skill levels.
Hybrid Schedule: Monday - Wednesday onsite required. Chicago, IL (Wrigley Building)
Key Responsibilities
  • Interviewing users to gather information about the problem and, if possible, leading the user through diagnostic procedures to determine the problem.
  • Log all support calls into the Help Desk Ticketing System to ensure all calls are tracked, responded to, and closed in a timely manner.
  • Resolve basic hardware and software issues. This includes installations and regular updates of all software as well as connecting PCs, monitors, printers etc. to the network.
  • Use problem-solving and analytical skills to troubleshoot hardware and software to find the root cause of the issue. This includes remote troubleshooting.
  • Direct unresolved or more complex issues to the next level of support in a timely manner including documentation of troubleshooting steps that have already been taken.
  • Maintain all Oil Dri IT assets in an inventory database by tracking all serial numbers to ensure all resources are always accounted for.
  • Configure, install new PCs, and assist the user in adapting to their new system as smoothly as possible.
  • Keeps current with the latest in PC hardware and software technology. Uses technology for productivity improvements in the office and in off-site field locations.
  • Performs other appropriate functions as directed by the Technical Services Manager.
  • Other duties as assigned.

Qualifications
Education:
  • BS in Computer Science or relevant subject preferred with 0 - 2 years' experience or Associate Degree / A+ certification with 1 - 3 years' experience
  • Microsoft Certification a plus.

Skills & Abilities:
  • Ability to travel occasionally to remote facilities that may require an overnight stay. Ability to work in an environment where conditions may include dust.
  • Ability to lift, carry, push/pull or otherwise move an object up to 30 pounds
  • Must have an understanding of Microsoft operating system
  • Must have experience upgrading/replacing PC hardware systems.
  • Must be able to work independently in a high-paced environment and exhibit strong written and verbal communication skills.
  • Must have working knowledge of Microsoft Office Applications.
  • Must have strong interpersonal, organization and technical skills

Compensation & Benefits
  • Competitive pay ($24/hour / $46,800) - ($32/hour / $62,400) + annual bonus
  • 401(k) with 6% company match
  • Paid parental leave, generous PTO, & paid holidays
  • Work-life balance
  • Career growth with exposure to senior leadership.
  • Annual merit increase opportunity
  • Fitness & Gym Reimbursement
  • Employer Contribution - Health, Dental

About Us
Oil-Dri Corporation of America is a leading manufacturer and supplier of specialty sorbent products for consumer and business-to-business markets that has been voted as a Top 100 workplaces in the Chicago Tribune. Oil-Dri's products are sold in the pet care, animal health, fluids purification, agricultural, sports field, industrial and automotive markets. Oil-Dri controls millions of tons of specialty mineral reserves, including calcium bentonite, attapulgite, and diatomaceous shale. The company's mines and manufacturing facilities are located in Georgia, Mississippi, Illinois, and California. Oil-Dri is a family-controlled and operated organization that emphasizes honesty, integrity, and accountability. The company is dedicated to fulfilling its mission to Create Value From Sorbent Minerals.
Oil-Dri is committed to providing equal opportunity for all teammates and qualified candidates without regard to race, color, creed, religion, sex, age, sexual orientation, national origin, ancestry, citizenship, marital status, mental or physical disability, veteran status, or any other characteristic protected by federal, state, or local laws. Accordingly, all employment decisions and personnel actions or programs such as hiring, promotion, discipline, compensation, benefits, transfers, reductions in workforce, and training, etc. will be consistent with the principle of equal employment opportunity.

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