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Helpdesk Manager Jobs in Monee, IL (NOW HIRING)

HMC Hospitality Group

Assistant Manager

Countryside, IL · On-site

$60K/yr

Helping manage day-to-day business tasks like scheduling, payroll, and inventory. Leading by example and keeping the team motivated, upbeat, and focused. * Keeping the energy high and the service top ...

HMC Hospitality Group

Assistant Manager

Countryside, IL · On-site

Helping manage day-to-day business tasks like scheduling, payroll, and inventory. Leading by example and keeping the team motivated, upbeat, and focused. * Keeping the energy high and the service top ...

HMC Hospitality Group

Assistant Manager

Orland Park, IL · On-site

Helping manage day-to-day business tasks like scheduling, payroll, and inventory. Leading by example and keeping the team motivated, upbeat, and focused. * Keeping the energy high and the service top ...

HMC Hospitality Group

Assistant Manager

Orland Park, IL · On-site

$60K/yr

Helping manage day-to-day business tasks like scheduling, payroll, and inventory. Leading by example and keeping the team motivated, upbeat, and focused. * Keeping the energy high and the service top ...

HMC Hospitality Group

Assistant Manager

Lansing, IL · On-site

Helping manage day-to-day business tasks like scheduling, payroll, and inventory. Leading by example and keeping the team motivated, upbeat, and focused. * Keeping the energy high and the service top ...

HMC Hospitality Group

Assistant Manager

Orland Park, IL · On-site

Helping manage day-to-day business tasks like scheduling, payroll, and inventory. Leading by example and keeping the team motivated, upbeat, and focused. * Keeping the energy high and the service top ...

HMC Hospitality Group

Assistant Manager

Countryside, IL · On-site

Helping manage day-to-day business tasks like scheduling, payroll, and inventory. Leading by example and keeping the team motivated, upbeat, and focused. * Keeping the energy high and the service top ...

HMC Hospitality Group

Assistant Manager

Oak Lawn, IL · On-site

Helping manage day-to-day business tasks like scheduling, payroll, and inventory. Leading by example and keeping the team motivated, upbeat, and focused. * Keeping the energy high and the service top ...

HMC Hospitality Group

Assistant Manager

Lansing, IL · On-site

$60K/yr

Helping manage day-to-day business tasks like scheduling, payroll, and inventory. Leading by example and keeping the team motivated, upbeat, and focused. * Keeping the energy high and the service top ...

HMC Hospitality Group

Assistant Manager

Oak Lawn, IL · On-site

Helping manage day-to-day business tasks like scheduling, payroll, and inventory. Leading by example and keeping the team motivated, upbeat, and focused. * Keeping the energy high and the service top ...

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Helpdesk Manager information

See Monee, IL salary details

$36.3K

$81K

$120.4K

How much do helpdesk manager jobs pay per year?

As of Aug 18, 2026, the average yearly pay for helpdesk manager in Monee, IL is $81,033.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,800.00 and $96,700.00 per year, depending on experience, location, and employer.

What does a helpdesk manager do?

A Helpdesk Manager oversees the daily operations of an organization's IT helpdesk or support team. They are responsible for managing staff, setting service level expectations, resolving escalated issues, and ensuring that users receive timely and effective technical support. Additionally, Helpdesk Managers often analyze support trends, implement process improvements, and coordinate with other IT departments to enhance overall service quality. Their goal is to maintain high customer satisfaction and efficient IT support operations.

What are the key skills and qualifications needed to thrive as a helpdesk manager?

To thrive as a Helpdesk Manager, you need strong IT knowledge, experience in technical support, and typically a bachelor's degree in information technology or a related field. Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Zendesk), ITIL certification, and remote support tools is common in this role. Excellent leadership, problem-solving, and communication skills help you effectively manage teams and customer interactions. These competencies ensure efficient IT support operations, high customer satisfaction, and timely resolution of technical issues.

What are some common challenges faced by helpdesk managers, and how can they be addressed?

Helpdesk Managers often face challenges such as managing high ticket volumes, ensuring timely resolution of issues, and maintaining team morale during peak periods. Effective strategies include implementing robust ticketing systems, setting clear performance metrics, and providing ongoing training to staff. Additionally, fostering open communication and regularly recognizing team achievements can help build a supportive work environment that improves both employee satisfaction and customer service quality.

What is the difference between Helpdesk Manager vs IT Support Specialist?

AspectHelpdesk ManagerIT Support Specialist
Required CredentialsBachelor's degree in IT or related field, certifications like HDI Support Center ManagerAssociate's or Bachelor's degree, certifications like CompTIA A+
Work EnvironmentOversees helpdesk teams, manages support processesProvides technical support directly to users
Employer & Industry UsageCommon in large organizations, IT departmentsFound in various industries, including corporate, healthcare, education

The Helpdesk Manager focuses on leading support teams and managing support operations, while the IT Support Specialist provides direct technical assistance to users. Both roles require technical knowledge, but the manager role emphasizes leadership and process management.

What cities near Monee, IL are hiring for Helpdesk Manager jobs?

Cities near Monee, IL with the most Helpdesk Manager job openings:

Helpdesk Manager jobs near you

Assistant Manager

HMC Hospitality Group - Hooters/Hoots

Oak Lawn, IL • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 28 days ago

Job description

Description:

HMC Hospitality Group proudly owns and operates 60+ Hooters restaurants across Illinois, Florida, Texas, Indiana, and Georgia. We also operate 2 Hoots locations, our fast-casual concept, while continuing to focus our growth on expanding the Hooters brand.

Since the first Hooters opened in 1983 in Clearwater, Florida, we've been known for great food, fun vibes, and not taking ourselves too seriously. Our casual, beach-themed restaurants serve up a craveable menu featuring seafood, sandwiches, salads, and our world-famous chicken wings.

Our mission is to deliver a carefree dining experience in a high-energy, welcoming atmosphere—where signature menu items are served by friendly Hooters Girls who embody our commitment to hospitality and fun.

We’re excited about what’s ahead and look forward to continuing our journey of growth, innovation, and unforgettable guest experiences.

Benefits Include:

  • Health insurance (medical, dental, vision)
  • 401(k) with company match
  • Paid time off (PTO) and vacation
  • Short-term, long-term disability
  • Employee discount on food and merchandise
  • Referral program with bonus opportunities
  • Tenure awards and recognition
  • Promotional opportunities and career growth
Requirements:

Ready to lead the fun?

If you’re all about great service, team spirit, and leading with energy, Hooters might be your perfect fit! As an Assistant Manager, you’ll be right in the middle of the action—supporting your team, keeping operations smooth, and making sure every guest leaves happy. If you’ve got a passion for people, food, and fast-paced fun, this could be your next big move.

What You’ll Be Doing:

  • Supporting and leading the team to keep operations smooth and guests happy.
  • Helping manage day-to-day business tasks like scheduling, payroll, and inventory.

Leading by example and keeping the team motivated, upbeat, and focused.

  • Keeping the energy high and the service top-notch.
  • Promoting the brand, boosting sales, and making sure every guest leaves smiling.
  • Partnering with the General Manager to hit goals and grow the business.

What We’re Looking For:

  • Minimum 3 years of casual dining management experience.
  • Strong leadership skills and a positive, can-do attitude.
  • Working knowledge of scheduling, inventory, training, and all aspects of restaurant management.
  • Great communication and problem-solving abilities.
  • A team-first mindset and a love for fast-paced environments.
  • Must be willing to have fun at work—seriously!

Why You’ll Love It Here:

  • Paid training to set you up for success.
  • Great benefits and competitive compensation.
  • A fun, supportive team that feels like family.
  • Work/life balance
  • Opportunities to grow and get involved in community events.