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Helpdesk Manager Jobs in Monee, IL (NOW HIRING)

Sage Haus

House Manager / Family Assistant

Chicago, IL · On-site

$30 - $35/hr

Help manage litter box cleaning or ensure the older child follows through on that responsibility * Help manage cat food and water refill and cleaning or ensure younger child follows through on that ...

Sage Haus

House Manager / Family Assistant

Chicago, IL · On-site

$30 - $35/hr

Help manage litter box cleaning or ensure the older child follows through on that responsibility * Help manage cat food and water refill and cleaning or ensure younger child follows through on that ...

Sage Haus

House Manager / Family Assistant

Chicago, IL · On-site

$30 - $35/hr

Help manage litter box cleaning or ensure the older child follows through on that responsibility * Help manage cat food and water refill and cleaning or ensure younger child follows through on that ...

Yourco, Inc

Product Manager

Chicago, IL · On-site

Help unblock engineers. Push engineers to meet specific timelines. * Document product features in a scalable way so Marketing, Support, Success, Sales, and Security teams are aligned and can easily ...

Jimmy John's

Assistant Manager

Lowell, IN · On-site

As an Assistant Manager, you help with day-to-day restaurant operations. Training and working alongside your team, you will also help manage food and labor costs. In other words: mama approved. To ...

Brown & Root

Millwright Helper

Chicago, IL · On-site

SUMMARY Helpers (includes helpers 0 months- helper 42 months) - Preferred minimum of 6 months ... Typically reports to a supervisor or manager. Brown & Root Industrial Services is an equal ...

Syndigo

Senior Partner Marketing Manager

Chicago, IL · Hybrid

You'll help partners understand, position, market, and sell Syndigo solutions while creating ... Help manage Syndigo's Market Development Fund (MDF) program in partnership with the Alliances ...

New

Brown & Root

Millwright Helper

Chicago, IL

SUMMARY Helpers (includes helpers 0 months- helper 42 months) - Preferred minimum of 6 months ... Typically reports to a supervisor or manager. Brown & Root Industrial Services is an equal ...

Brown and Root

Millwright Helper

Chicago, IL

SUMMARY Helpers (includes helpers 0 months- helper 42 months) - Preferred minimum of 6 months ... Typically reports to a supervisor or manager. Brown & Root Industrial Services is an equal ...

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Helpdesk Manager information

See Monee, IL salary details

$36.3K

$81K

$120.4K

How much do helpdesk manager jobs pay per year?

As of Aug 18, 2026, the average yearly pay for helpdesk manager in Monee, IL is $81,033.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,800.00 and $96,700.00 per year, depending on experience, location, and employer.

What does a helpdesk manager do?

A Helpdesk Manager oversees the daily operations of an organization's IT helpdesk or support team. They are responsible for managing staff, setting service level expectations, resolving escalated issues, and ensuring that users receive timely and effective technical support. Additionally, Helpdesk Managers often analyze support trends, implement process improvements, and coordinate with other IT departments to enhance overall service quality. Their goal is to maintain high customer satisfaction and efficient IT support operations.

What are the key skills and qualifications needed to thrive as a helpdesk manager?

To thrive as a Helpdesk Manager, you need strong IT knowledge, experience in technical support, and typically a bachelor's degree in information technology or a related field. Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Zendesk), ITIL certification, and remote support tools is common in this role. Excellent leadership, problem-solving, and communication skills help you effectively manage teams and customer interactions. These competencies ensure efficient IT support operations, high customer satisfaction, and timely resolution of technical issues.

What are some common challenges faced by helpdesk managers, and how can they be addressed?

Helpdesk Managers often face challenges such as managing high ticket volumes, ensuring timely resolution of issues, and maintaining team morale during peak periods. Effective strategies include implementing robust ticketing systems, setting clear performance metrics, and providing ongoing training to staff. Additionally, fostering open communication and regularly recognizing team achievements can help build a supportive work environment that improves both employee satisfaction and customer service quality.

What is the difference between Helpdesk Manager vs IT Support Specialist?

AspectHelpdesk ManagerIT Support Specialist
Required CredentialsBachelor's degree in IT or related field, certifications like HDI Support Center ManagerAssociate's or Bachelor's degree, certifications like CompTIA A+
Work EnvironmentOversees helpdesk teams, manages support processesProvides technical support directly to users
Employer & Industry UsageCommon in large organizations, IT departmentsFound in various industries, including corporate, healthcare, education

The Helpdesk Manager focuses on leading support teams and managing support operations, while the IT Support Specialist provides direct technical assistance to users. Both roles require technical knowledge, but the manager role emphasizes leadership and process management.

What cities near Monee, IL are hiring for Helpdesk Manager jobs?

Cities near Monee, IL with the most Helpdesk Manager job openings:

Helpdesk Manager jobs near you

Entry-Level IT Helpdesk Technician (Remote - United States ET)

Yelp, Inc

Chicago, IL • Remote

$44K - $60K/yr

Full-time

Re-posted 12 days ago

Yelp rating

7.8

Company rating: 7.8 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

137th of 245 rated software companies

Job description

Summary

Are you excited to help power the productivity of every Yelper globally? The IT Helpdesk team provides tech support to our Yelp offices worldwide. We solve technical challenges daily while providing customer support to employees across all of our regions!

As an IT Helpdesk Technician, your primary responsibilities will be to triage all support requests, resolve issues and escalate issues to the appropriate teams. Working on our global IT Helpdesk team, you will also help us provide excellent customer service to our employees in their goal to connect people with great local businesses!

This opportunity requires you to be located in the Eastern time zone of the United States. We welcome applicants from throughout the US. We'd love to have you apply, even if you don't feel you meet every single requirement in this posting. At Yelp, we're looking for great people, not just those who simply check off all the boxes.

What you'll do:
  • Respond to assigned Helpdesk tickets and provide solutions for reported customer problems.
  • Identify, troubleshoot, and resolve hardware and software problems or escalate, if required.
  • Be familiar with Service Level Agreements (SLAs) and proper response times.
  • Use phone, chat and inbound ticket queue to handle global employee IT service requests.
  • Monitor internal ticketing system notifications for proactive response, and communication of any outages or system downtime.
  • Participate on Helpdesk team projects and ensure they are completed on time and to specifications.
What it takes to succeed:
  • Excellent customer service skills with a collaborative attitude.
  • Willingness to learn new technologies or working knowledge with Google Apps, Office 365 for Mac and PC, Active Directory, software based telephony, Jira service desk, SSO, etc.
  • Familiarity with writing technical documentation.
  • Being action oriented with a strong understanding of ticket process, workflow and queue management.
  • Ability to work both independently and within a team environment.
  • Ability to prioritize and address multiple tasks in a dynamic and high-paced work environment.
  • Previous helpdesk experience is an asset.
What you'll get:

There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience. Based on the anticipated level of experience we are seeking, we expect the compensation range for this role to be between $44,000 and $60,000. 

  • You may also be offered restricted stock units and benefits.
  • This opportunity has the option to be fully remote in locations within the United States' Eastern time zones.
  • You can find more information about Yelp's five star benefits here!
ClosingAt Yelp, we believe that diversity is an expression of all the unique characteristics that make us human: race, age, sexual orientation, gender identity, religion, disability, and education - and those are just a few. We recognize that diverse backgrounds and perspectives strengthen our teams and our product. The foundation of our diversity efforts are closely tied to our core values, which include "Playing Well With Others" and "Authenticity." We're proud to be an equal opportunity employer and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition or disability. Actual salary offered may vary based on multiple factors, including but not limited to, an individual's location and experience.  We will consider for employment qualified candidates with arrest and conviction records, consistent with applicable law (including, for example, the San Francisco Fair Chance Ordinance for roles based in San Francisco, the Los Angeles County Fair Chance Ordinance for roles based in the unincorporated areas of Los Angeles County, and the California Fair Chance Act for roles based in California). Where required by law, a criminal background check will not be conducted until after a conditional offer of employment is made, and any evaluation of a candidate's criminal background check will be subject to an individualized assessment that takes into account the candidate's specific criminal records and the responsibilities and requirements of the particular role. We are committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, you may contact us at accommodations-recruiting@yelp.com or 415-969-8488. Note: Yelp does not accept agency resumes. Please do not forward resumes to any recruiting alias or employee. Yelp is not responsible for any fees related to unsolicited resumes. US Recruiting and Applicant Privacy Notice Notice to Washington Applicants - Washington State Fair Chance Act #LI-RemoteEmployment Type: FULL_TIME

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