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Helpdesk Manager Jobs in New York (NOW HIRING)

Forhyre

Helpdesk Specialist

New York, NY

We are looking for a customer service oriented Helpdesk Specialist to provide technical support to users in an efficient and accurate manner. You will be considered as the firm's front liner and you

EnerSys

Helpdesk Technician

Commack, NY

$50K - $65K/yr

EnerSys Advanced Systems (EAS) is a specialized division of EnerSys-a global leader in stored energy solutions for industrial applications. EAS focuses on cutting-edge energy solutions for the

EnerSys Delaware Inc.

Helpdesk Technician

Commack, NY

$50K - $65K/yr

EnerSys Advanced Systems (EAS) is a specialized division of EnerSys--a global leader in stored energy solutions for industrial applications. EAS focuses on cutting-edge energy solutions for the

EnerSys Delaware, Inc.

Helpdesk Technician

Commack, NY · On-site

$50K - $65K/yr

EnerSys Advanced Systems (EAS) is a specialized division of EnerSys-a global leader in stored energy solutions for industrial applications. EAS focuses on cutting-edge energy solutions for the

TGI Office Automation, Inc.

Helpdesk Tier 3

Caldwell, NJ · On-site

$80K - $90K/yr

Job Title: Helpdesk Tier 3 iPower Technologies is a growing IT Managed Services provider offering computer and network support to its nationwide base of clients. We have an immediate open position

City of New York

Senior Helpdesk Technician

Manhattan, NY · On-site

$80K - $90K/yr

Company Description Job Description DCAS's mission is to make city government work for all New Yorkers. From managing New York City's most iconic courthouses and municipal buildings, to purchasing

Forbes

Temporary Helpdesk Engineer

Jersey City, NJ · On-site

$40 - $45/hr

Forbes is an iconic global media brand that has symbolized success for over a century. Fueled by journalism that informs and inspires, Forbes spotlights the doers and doings shaping industries,

City of New York

Senior Helpdesk Technician

Manhattan, NY

$22 - $29.50/hr

DCAS's mission is to make city government work for all New Yorkers. From managing New York City's most iconic courthouses and municipal buildings, to purchasing over $1 billion annually in goods and

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Helpdesk Manager information

See New York salary details

$41K

$91.7K

$136.2K

How much do helpdesk manager jobs pay per year?

As of Aug 28, 2026, the average yearly pay for helpdesk manager in New York is $91,660.00, according to ZipRecruiter salary data. Most workers in this role earn between $72,200.00 and $109,400.00 per year, depending on experience, location, and employer.

What does a helpdesk manager do?

A Helpdesk Manager oversees the daily operations of an organization's IT helpdesk or support team. They are responsible for managing staff, setting service level expectations, resolving escalated issues, and ensuring that users receive timely and effective technical support. Additionally, Helpdesk Managers often analyze support trends, implement process improvements, and coordinate with other IT departments to enhance overall service quality. Their goal is to maintain high customer satisfaction and efficient IT support operations.

What are the key skills and qualifications needed to thrive as a helpdesk manager?

To thrive as a Helpdesk Manager, you need strong IT knowledge, experience in technical support, and typically a bachelor's degree in information technology or a related field. Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Zendesk), ITIL certification, and remote support tools is common in this role. Excellent leadership, problem-solving, and communication skills help you effectively manage teams and customer interactions. These competencies ensure efficient IT support operations, high customer satisfaction, and timely resolution of technical issues.

What are some common challenges faced by helpdesk managers, and how can they be addressed?

Helpdesk Managers often face challenges such as managing high ticket volumes, ensuring timely resolution of issues, and maintaining team morale during peak periods. Effective strategies include implementing robust ticketing systems, setting clear performance metrics, and providing ongoing training to staff. Additionally, fostering open communication and regularly recognizing team achievements can help build a supportive work environment that improves both employee satisfaction and customer service quality.

What is the difference between Helpdesk Manager vs IT Support Specialist?

AspectHelpdesk ManagerIT Support Specialist
Required CredentialsBachelor's degree in IT or related field, certifications like HDI Support Center ManagerAssociate's or Bachelor's degree, certifications like CompTIA A+
Work EnvironmentOversees helpdesk teams, manages support processesProvides technical support directly to users
Employer & Industry UsageCommon in large organizations, IT departmentsFound in various industries, including corporate, healthcare, education

The Helpdesk Manager focuses on leading support teams and managing support operations, while the IT Support Specialist provides direct technical assistance to users. Both roles require technical knowledge, but the manager role emphasizes leadership and process management.

What are the most commonly searched types of Helpdesk jobs in New York?

The most popular types of Helpdesk jobs in New York are:

What cities in New York are hiring for Helpdesk Manager jobs?

Cities in New York with the most Helpdesk Manager job openings:

Helpdesk Manager jobs near you
Infographic showing various Helpdesk Manager job openings in New York as of August 2026, with employment types broken down into 86% Full Time, 13% Part Time, and 1% Contract. Highlights an 83% Physical, 2% Hybrid, and 15% Remote job distribution, with an average salary of $91,660 per year, or $44.1 per hour.

Administrative Assistant

Manhasset, NY

Hitech Management Resources
See more jobs at Hitech Management Resourcesexternal

$19.50 - $26.25/hr

Full-time

Medical, Retirement

Re-posted 6 days ago

Job description

HiTech Management Resources is a well-established MSP Provider. Our team provides outstanding support and technology integration in Small business offices. We are searching for a new HelpDesk Manager with HR Admin for our team. You can get more information about the company by visiting our site: www.dentalht.com.
Key Responsibilities:
HR Functions
Create and Monitor KPIs for Different departments, carry out performance reviews, and work on performance improvement plan for current employees.Recruit, phone screen, and interview candidates to hire new staff.
Prepare Offer Letters.
Manage employee hours and time off in Payroll portal.
Manage Health Insurance enrollments and terminations.
Manage 401k - enrollments, terminations with the vendor.
Manage Account Receivables
Our company is in a period of rapid expansion, so the environment is fast paced with room to grow. We need a dedicated, disciplined team player to help us manage our growth.
Qualifications include:
Excellent verbal and written communication skills
Experience in similar HR role for a small business
Experience working for an MSP or experience coordinating IT support provided by an IT services provider for your company
Computer and tech savvy, with understanding of business technology and knowledge of technology terminology.
Knowledge of KPIs
Proficient in Microsoft Word and Excel as well as Google Docs and Sheets
Minimum of 3 years of experience in Human Resources
Minimum of 3 years of Office Manager experience, managing at least 10 employees
All employment candidates must pass a background check.
Minimum of bachelor's degree is required

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