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Helpdesk Assistant Jobs in New York (NOW HIRING)

Driver Helper

Piscataway, NJ · On-site

$175/day

Working alongside our drivers, Driver Helpers assist with unloading deliveries, providing excellent customer service, and supporting the overall delivery experience for customers across the food ...

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Helpdesk Assistant information

What is a helpdesk assistant?

Helpdesk Assistants are professionals who provide technical support and assistance to users experiencing computer or software-related issues. They serve as the first point of contact for troubleshooting problems, answering questions, and resolving user concerns, either in person, over the phone, or via email. Their responsibilities often include logging support tickets, diagnosing issues, and escalating complex problems to higher-level IT staff when necessary. Helpdesk Assistants play a crucial role in maintaining smooth IT operations within an organization.

What are the key skills and qualifications needed to thrive as a helpdesk assistant?

To thrive as a Helpdesk Assistant, you need a solid understanding of computer hardware, software troubleshooting, and general IT support, typically supported by a diploma or certification in information technology. Familiarity with ticketing systems, remote support tools, and knowledge bases such as ServiceNow or Zendesk is commonly required. Strong communication skills, patience, and problem-solving abilities set standout performers apart in this role. These skills and qualities are vital to efficiently resolve technical issues and ensure user satisfaction in a fast-paced support environment.

What are some common challenges faced by helpdesk assistants, and how can they be managed effectively?

Helpdesk Assistants often encounter high volumes of support requests and must efficiently prioritize issues while maintaining a positive attitude. Balancing multiple tasks, dealing with frustrated users, and addressing technical problems in a timely manner can be challenging. Successful Helpdesk Assistants develop strong communication skills, utilize ticketing systems for organization, and continually update their technical knowledge. Building rapport with team members and leveraging internal resources also help in managing workload and providing quality service.

What are the most commonly searched types of Helpdesk jobs in New York?

The most popular types of Helpdesk jobs in New York are:

What cities in New York are hiring for Helpdesk Assistant jobs?

Cities in New York with the most Helpdesk Assistant job openings:

Infographic showing various Helpdesk Assistant job openings in New York as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, 1% Temporary, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Driver Helper

Piscataway, NJ • On-site


Ferraro Foods
Manufacturing • 1 - 5K employees

7.4

Company rating: 7.4 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

19th of 49 rated food wholesalers

Good employer

Respectful managers

Uninterrupted breaks


$175/day

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 7 days ago


Job description

Driver Helper

Behind every successful delivery is a great team.

At Ferraro Foods, our Driver Helpers play an important role in ensuring products arrive safely, accurately, and on time. Working alongside our drivers, Driver Helpers assist with unloading deliveries, providing excellent customer service, and supporting the overall delivery experience for customers across the food industry. Based on the responsibilities and requirements provided, this position focuses on supporting route deliveries, handling touch freight, and maintaining a safe and efficient work environment.

We're looking for a Driver Helper who enjoys hands-on work, takes pride in supporting the team, and is committed to delivering exceptional service at every stop.

What You'll Be Doing

  • Assist drivers with the safe and efficient delivery of company products
  • Unload products at customer locations, including touch freight deliveries
  • Accurately place products according to customer requirements
  • Provide professional, customer-focused service during delivery interactions
  • Help ensure products remain secure and protected throughout the delivery process
  • Maintain cleanliness and organization of delivery vehicles, trailers, and work areas
  • Sweep pallets and clean the trailer and cab at the end of each shift
  • Support inventory handling and product movement during deliveries
  • Follow all company safety policies and procedures
  • Assist with additional transportation and delivery-related duties as assigned

The Ingredients for Success

  • Ability to lift 70 pounds or more on a consistent basis
  • Ability to frequently walk, climb stairs, and navigate customer delivery locations
  • Ability to perform repetitive loading and unloading tasks throughout the shift
  • Strong work ethic with a dependable and reliable attendance record
  • Ability to work in a fast-paced, physically demanding environment
  • Excellent teamwork and communication skills
  • Customer-focused mindset with a professional attitude
  • Ability to work in varying weather conditions and temperature-controlled environments
  • Commitment to workplace safety and following company procedures

Preferred Qualifications

  • Previous experience in delivery, warehouse, logistics, or distribution environments
  • Foodservice distribution experience preferred
  • Experience handling touch freight and physically demanding work environments

Why You'll Love Working Here

  • Be part of a team that supports customers across the food industry
  • Consistent, hands-on work with opportunities to learn the delivery business
  • Work alongside experienced transportation professionals
  • Opportunities for career growth within transportation and operations

The Details

  • Schedule: Monday – Friday | Start time between 4:00 AM – 7:00 AM | Return time approximately 2:00 PM – 8:00 PM, depending on route completion | Saturday flexibility based on business needs
  • Environment: Local deliveries, warehouses, customer locations, and varying weather conditions
  • Physical Requirements: Frequent lifting, carrying, pushing, and pulling of products weighing 70+ pounds
  • Pay: $175 daily pay + variable incentive pay with opportunities to increase earnings
  • Benefits: Medical, dental, vision, 401(k) with company contribution, paid time off, paid holidays, and additional voluntary benefit offerings

Ferraro Foods is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.



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