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Helpdesk Assistant Jobs in New York (NOW HIRING)

Forklift Operator / Yard Help

Darien, CT · On-site

$17.75 - $20.75/hr

Forklift Operator / Yard Helper Ring's End, Inc. is calling all motivated candidates who are interested in a full-time Forklift Operator / Yard Helper position in the Darien, CT area to help assist ...

Dental Assistant

Madison, NJ · On-site

$23 - $30/hr

Responsibilities Include: - Seat and welcome Doctor's patients (includes helping create take home ... -Assist Doctor's with charting - Assist the Doctor with Operative Procedures (fillings ...

Dental Assistant

Madison, NJ · On-site

$23 - $30/hr

Responsibilities Include: - Seat and welcome Doctor's patients (includes helping create take home ... -Assist Doctor's with charting - Assist the Doctor with Operative Procedures (fillings ...

Helpdesk Technician

Commack, NY · On-site

$50K - $65K/yr

Coordinate warranty repairs, vendor support, and hardware replacement activities. * Assist with ... One to three years of relevant IT support, desktop support, or help desk experience. * Experience ...

Helpdesk Technician

Commack, NY · On-site

$50K - $65K/yr

Coordinate warranty repairs, vendor support, and hardware replacement activities. * Assist with ... One to three years of relevant IT support, desktop support, or help desk experience. * Experience ...

Helpdesk Technician

Commack, NY · On-site

$50K - $65K/yr

Coordinate warranty repairs, vendor support, and hardware replacement activities. * Assist with ... One to three years of relevant IT support, desktop support, or help desk experience. * Experience ...

Showing results 21-40

Helpdesk Assistant information

What is a helpdesk assistant?

Helpdesk Assistants are professionals who provide technical support and assistance to users experiencing computer or software-related issues. They serve as the first point of contact for troubleshooting problems, answering questions, and resolving user concerns, either in person, over the phone, or via email. Their responsibilities often include logging support tickets, diagnosing issues, and escalating complex problems to higher-level IT staff when necessary. Helpdesk Assistants play a crucial role in maintaining smooth IT operations within an organization.

What are the key skills and qualifications needed to thrive as a helpdesk assistant?

To thrive as a Helpdesk Assistant, you need a solid understanding of computer hardware, software troubleshooting, and general IT support, typically supported by a diploma or certification in information technology. Familiarity with ticketing systems, remote support tools, and knowledge bases such as ServiceNow or Zendesk is commonly required. Strong communication skills, patience, and problem-solving abilities set standout performers apart in this role. These skills and qualities are vital to efficiently resolve technical issues and ensure user satisfaction in a fast-paced support environment.

What are some common challenges faced by helpdesk assistants, and how can they be managed effectively?

Helpdesk Assistants often encounter high volumes of support requests and must efficiently prioritize issues while maintaining a positive attitude. Balancing multiple tasks, dealing with frustrated users, and addressing technical problems in a timely manner can be challenging. Successful Helpdesk Assistants develop strong communication skills, utilize ticketing systems for organization, and continually update their technical knowledge. Building rapport with team members and leveraging internal resources also help in managing workload and providing quality service.

What are the most commonly searched types of Helpdesk jobs in New York?

The most popular types of Helpdesk jobs in New York are:

What cities in New York are hiring for Helpdesk Assistant jobs?

Cities in New York with the most Helpdesk Assistant job openings:

Infographic showing various Helpdesk Assistant job openings in New York as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, 1% Temporary, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

CNA-Certified Nursing Assistant

Arch Home Care

Staten Island, NY • On-site

Part-time

Re-posted 6 days ago


Job description

Responsibilities: Under the direction and supervision of an RN or LPN, performs various resident care activities and related non-professional duties for the specific needs and comfort of the aged and those that need our help.
  • Assist residents with activities of daily living to include: bathing, dressing, grooming and toileting.
  • Transfer residents to and from activities and meals according to their individual service plans.
  • Serve meals to residents in the dining room or their apartments.
  • Record and report changes in residents' eating habits to supervisor.
  • Promote quality services within company, state and federal regulations.

Qualifications: Current NY State Certified Nursing Assistant
Education: High School Diploma/GED