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Helpdesk Manager Jobs in Alberta (NOW HIRING)

Gordon Food Service

This Driver Helper role is typically an interim assignment intended to position employees for ... Collaborates with management and Sales Service Representative / Chain Driver to communicate ...

Durabuilt Windows & Doors

Glazier Helper

Edmonton, AB · On-site

Established in 1988 and headquartered in Edmonton, Alberta, it's not just Durabuilt's innovative manufacturing and design that places us on the list of Canada's Best Managed Companies - it's also our ...

KPMG

Manager/Senior Manager, Cybersecurity

Calgary, AB · On-site

We play an integral role in helping our clients ensure they are protected by developing transformation strategies focused on security, efficiently integrate and manage new or existing technology ...

Hardee's

Help ensure guests receive fast, friendly service and high-quality food products. * Step into leadership responsibilities when the Senior/General Manager is not present to ensure smooth restaurant ...

FLINT Corp.

Project Manager

Fort Mcmurray, AB

With a strong local presence and top-tier talent, we deliver high-quality services as we help our customers bring their resources to our world. Your project management expertise creates possibilities ...

COBS Bread

Bakery Manager

Lethbridge, AB · On-site

Your Role as Bakery Manager Right now, we are looking for a Bakery Manager who is looking for the ... Help with local community events and donation of bread as part of our 'End of Day Giving' program ...

COBS Bread

Bakery Manager

Lethbridge, AB · On-site

Your Role as Bakery Manager Right now, we are looking for a Bakery Manager who is looking for the ... Help with local community events and donation of bread as part of our 'End of Day Giving' program ...

Allegion

Branch Manager

Edmonton, AB · On-site

Creating Peace of Mind by Pioneering Safety and Security At Allegion, we help keep the people you ... Branch Manager - Stanley Access Technologies, Edmonton, AB Stanley Access Technologies is ...

Powerflex Supply

Account Manager

Calgary, AB

This is a relationship-driven role focused on helping ranchers succeed while supporting the day-to-day sales process. Key ResponsibilitiesAccount Management & Customer Success * Build and maintain ...

Powerflex Supply

Account Manager

Calgary, AB · On-site

This is a relationship-driven role focused on helping ranchers succeed while supporting the day-to-day sales process. Key ResponsibilitiesAccount Management & Customer Success * Build and maintain ...

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Showing results 41-60

All JobsHelpdesk JobsHelpdesk Manager JobsHelpdesk Manager Jobs in Alberta

Helpdesk Manager information

See Alberta salary details

$46.5K

$82.8K

$112.5K

How much do helpdesk manager jobs pay per year?

As of Aug 19, 2026, the average yearly pay for helpdesk manager in Alberta is $82,755.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,000.00 and $93,000.00 per year, depending on experience, location, and employer.

What does a helpdesk manager do?

A Helpdesk Manager oversees the daily operations of an organization's IT helpdesk or support team. They are responsible for managing staff, setting service level expectations, resolving escalated issues, and ensuring that users receive timely and effective technical support. Additionally, Helpdesk Managers often analyze support trends, implement process improvements, and coordinate with other IT departments to enhance overall service quality. Their goal is to maintain high customer satisfaction and efficient IT support operations.

What are the key skills and qualifications needed to thrive as a helpdesk manager?

To thrive as a Helpdesk Manager, you need strong IT knowledge, experience in technical support, and typically a bachelor's degree in information technology or a related field. Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Zendesk), ITIL certification, and remote support tools is common in this role. Excellent leadership, problem-solving, and communication skills help you effectively manage teams and customer interactions. These competencies ensure efficient IT support operations, high customer satisfaction, and timely resolution of technical issues.

What are some common challenges faced by helpdesk managers, and how can they be addressed?

Helpdesk Managers often face challenges such as managing high ticket volumes, ensuring timely resolution of issues, and maintaining team morale during peak periods. Effective strategies include implementing robust ticketing systems, setting clear performance metrics, and providing ongoing training to staff. Additionally, fostering open communication and regularly recognizing team achievements can help build a supportive work environment that improves both employee satisfaction and customer service quality.

What is the difference between Helpdesk Manager vs IT Support Specialist?

AspectHelpdesk ManagerIT Support Specialist
Required CredentialsBachelor's degree in IT or related field, certifications like HDI Support Center ManagerAssociate's or Bachelor's degree, certifications like CompTIA A+
Work EnvironmentOversees helpdesk teams, manages support processesProvides technical support directly to users
Employer & Industry UsageCommon in large organizations, IT departmentsFound in various industries, including corporate, healthcare, education

The Helpdesk Manager focuses on leading support teams and managing support operations, while the IT Support Specialist provides direct technical assistance to users. Both roles require technical knowledge, but the manager role emphasizes leadership and process management.

What are the most commonly searched types of Helpdesk jobs in Alberta?

The most popular types of Helpdesk jobs in Alberta are:

What cities in Alberta are hiring for Helpdesk Manager jobs?

Cities in Alberta with the most Helpdesk Manager job openings:

Helpdesk Manager jobs near you
Infographic showing various Helpdesk Manager job openings in Alberta as of August 2026, with employment types broken down into 84% Full Time, 14% Part Time, and 2% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $82,755 per year, or $39.8 per hour.

Driver Helper (Contract)

Gordon Food Service

On-site

Full-time

Medical, Dental, Retirement

Re-posted 5 days ago

Gordon Food Service rating

7.2

Company rating: 7.2 out of 10

Based on 209 frontline employees who took The Breakroom Quiz

185th of 365 rated logistics

Job description

Welcome to Gordon Food Service! We are excited that you are thinking about opportunities with us, and wehave an amazing story to share. Here's a quick glance of who we are and the impact you could have on the food service industry. There's a seat at our table for you...

What We Offer:

  • Medical, Dental, Prescription Drug, and EFAP Benefits after 30 days of employment

  • FULL flex benefits program

  • Company matching RRSP

  • Family culture

  • Advancement opportunities

  • Profit Sharing

  • 128 year, family owned and operated company history

Position Summary:

This Driver Helper role is typically an interim assignment intended to position employees for potential long-term success and earning as a driver. If so, there will be an expectation for the employee to a obtain a CDL A license, if not currently licensed. The required time for the employee to obtain the license may vary according to divisional needs. The successful candidate must reside in either Calgary or Banff. Please note this is a 6 month contract.

Schedule: Night Shift | 4 Days x 10 Hours | Sunday - Friday | Starting time between 7PM - 10PM

Essential Functions:

  • Assists Sales Service Representative / Chain Driver to ensure safe, accurate, timely, and efficient deliveries of GFS products.

  • Builds and maintains courteous customer relationships.

  • Completes check-ins in a timely manner with no errors.

  • Collaborates with management and Sales Service Representative / Chain Driver to communicate customer concerns.

  • Develops and maintains a good working relationship with other GFS employees.

  • Provides Sales Service Representative / Chain Driver assistance with paperwork to include register, credits, pick-ups, e

  • Performs other duties as assigned.

Knowledge / Skills / Abilities:

  • Ensures safe, accurate, timely, and efficient deliveries of GFS products.

  • Ability to display customer service in a courteous, friendly manner

  • Accurately collects customer payments. Safeguards company funds and follows GFS banking policy

  • Performs proper equipment maintenance, monitors reefer temperature, and reports mechanical issues and damages in timely manner.

  • Collaborates with management and drivers to communicate customer concerns.

  • Manages paperwork to include register, credits, pick-ups, etc

  • Maintains peer relationships in the field to share issues and ideas. Attending department meetings

  • Performs other duties as assigned.

We thank all applicants for their interest, however only those selected for the next stage will be contacted. Gordon Food Service is an equal opportunity employer who strives to provide an inclusive work environment that involves everyone and embraces the diverse talent of its people. All qualified applicants and employees will receive consideration for employment, or in terms or conditions of employment, without regard to any enumerated or analogous grounds of discrimination, including race, religious beliefs, colour, gender, gender identity, gender expression, physical disability, mental disability, age, ancestry, place of origin, marital status, source of income, family status, sexual orientation or status as a qualified individual with disability.
If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request to talentcanada@gfs.com and use the words "Accommodation Request" in your subject line.

What Gordon Food Service employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Gordon Food Service logo

About Gordon Food Service

Sourced by ZipRecruiter

Since our 1897 founding, Gordon Food Service has grown to become the largest family-managed broadline foodservice distribution company in North America. While we've been growing pretty much continuously over these 125 years, we've remained consistent at the core of what and who we are: passionately committed to customers and employees. Being part of Gordon Food Service means being part of something important, something bigger than oneself.We take care of you as if you were part of our family by providing benefits that give choice and flexibility for what matters most to you. We aim to deliver a competitive package that not only supports you but also your family. Full-time employees are provided benefit options to support work-life and your need to take care of yourself and those close to you, including paid time off, 401k with company match, profit sharing, tuition reimbursement for you and the whole family, and more!We feel the culture when we work together, and when we serve together. As a team, we tackle our challenges, celebrate our successes, and have fun on the journey. Be part of it.

Industry

Food and beverage wholesalers

Company size

10,000+ Employees

Headquarters location

Wyoming, MI, US

Year founded

1897

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