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Helpdesk Engineer Jobs in Atlanta, GA (NOW HIRING)

Askari Defense

Robotics Data Engineer

Atlanta, GA · On-site

$110K - $132K/yr

Experience building interactive, exploratory frontends that help engineers navigate and make sense of complex mission data, including Plotly Dash, Bokeh, Streamlit, Rerun, Foxglove, PlotJuggler, or ...

Google

Platform Customer Engineer, Google Cloud

Atlanta, GA · On-site

$53.50 - $71.75/hr

We deliver enterprise-grade solutions that leverage Google's cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn ...

Google

Customer Engineer II, Platform, Google Cloud

Atlanta, GA · On-site

$53.50 - $71.75/hr

We deliver enterprise-grade solutions that leverage Google's cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn ...

New

PBS Aerospace Inc

Engineering Technician

Roswell, GA · On-site

As a member of the technical team, you will help advance PBS Aerospace's position in the small ... Support Manufacturing Engineers in executing detailed project scopes across multiple products to ...

Accura Engineering

Transportation Engineer

Atlanta, GA · On-site

$74K - $98K/yr

Provide guidance and support to junior engineers and technicians to help develop their skills and knowledge. Education/Experience: * Bachelor's Degree in Civil Engineering or a related field. Master ...

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All JobsHelpdesk Engineer JobsHelpdesk Engineer Jobs in Atlanta, GA

Helpdesk Engineer information

See Atlanta, GA salary details

$21.2K

$55.8K

$83.8K

How much do helpdesk engineer jobs pay per year?

As of Aug 7, 2026, the average yearly pay for helpdesk engineer in Atlanta, GA is $55,755.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,100.00 and $64,900.00 per year, depending on experience, location, and employer.

What are some common challenges a helpdesk engineer faces, and how can they be addressed?

Helpdesk Engineers often encounter challenges such as handling a high volume of support requests, managing users who may be frustrated, and troubleshooting a wide range of technical issues with varying complexity. Effective time management and prioritization skills are essential to ensure critical issues are resolved promptly. Building strong communication skills and maintaining patience can help in diffusing tense situations and providing clear guidance to users. Additionally, staying current with the latest technologies and internal processes can help streamline problem-solving and improve overall efficiency.

What is the difference between Helpdesk Engineer vs Technical Support Specialist?

AspectHelpdesk EngineerTechnical Support Specialist
CertificationsCompTIA A+, Network+; Microsoft certificationsCompTIA A+, vendor-specific certifications
Work EnvironmentHelpdesk teams, IT support centers, remote supportCustomer service centers, remote troubleshooting, on-site support
Industry UsageIT departments, tech companies, managed service providersIT service providers, software companies, hardware vendors

Helpdesk Engineers and Technical Support Specialists both assist users with technical issues, often requiring similar certifications and working in support centers. However, Helpdesk Engineers typically handle more complex technical problems and may be involved in network troubleshooting, while Technical Support Specialists focus more on end-user support and product-specific issues.

What are the key skills and qualifications needed to thrive as a helpdesk engineer?

To thrive as a Helpdesk Engineer, you need strong technical troubleshooting skills, a solid understanding of computer systems, networks, and often a relevant IT degree or certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Excellent communication, patience, and customer service skills help you resolve user issues efficiently and build trust. These skills and qualities are crucial for ensuring minimal downtime, user satisfaction, and effective technical support within an organization.

What does a helpdesk engineer do?

A Helpdesk Engineer is responsible for providing technical support and troubleshooting assistance to end users experiencing issues with computer systems, software, or hardware. They typically respond to support tickets, diagnose problems, and help resolve technical issues either remotely or in person. Helpdesk Engineers may also assist with installing and configuring IT equipment, maintaining system documentation, and escalating complex issues to higher-level IT staff when necessary. Their goal is to ensure users can work efficiently by resolving technical problems quickly and effectively.
What are popular job titles related to Helpdesk Engineer jobs in Atlanta, GA? For Helpdesk Engineer jobs in Atlanta, GA, the most frequently searched job titles are:
What job categories do people searching Helpdesk Engineer jobs in Atlanta, GA look for? The top searched job categories for Helpdesk Engineer jobs in Atlanta, GA are:
Helpdesk Engineer jobs near you
Infographic showing various Helpdesk Engineer job openings in Atlanta, GA as of August 2026, with employment types broken down into 92% Full Time, 2% Part Time, and 6% Contract. Highlights an 87% Physical, 4% Hybrid, and 9% Remote job distribution, with an average salary of $55,755 per year, or $26.8 per hour.

Structural Engineer, Advanced Analysis

Simpson Gumpertz & Heger

Atlanta, GA • On-site

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 4 days ago

Job description

Do you want to help engineer what's next?
Simpson Gumpertz & Heger (SGH) is a national engineering firm committed to delivering holistic advice for our clients' most complex challenges. We leverage our collective and diverse experience, technical expertise, and industry knowledge of structures and building enclosures, advanced analysis, performance & code consulting, and applied science & research to deliver unrivaled, comprehensive solutions that drive superior performance. With 800 employees in offices nationwide, SGH's industry-leading teams constantly seek to advance the meaning of what's possible.
What makes careers at SGH so special?
The only way to advance is to question and explore. Every member of the SGH team is both a learner and an educator, committed to advancing ourselves, our teams, and our industry. Together we are creating a community that never settles for what is but always seeks what could be.
There are many reasons to love SGH:
  • Our Work: Our clients trust us to bring clarity and deliver outstanding solutions for their most complex projects.
  • Our People: We are bold thinkers and compassionate teammates, committed to lifelong learning and professional growth.
  • Our Commitment: We live with integrity and embrace an obligation to give back to our professions and communities.
  • Our Contribution: We offer a comprehensive and rich compensation and benefits package with company-paid and voluntary programs to help build healthy lifestyles, strong relationships, and future prosperity.

We want someone passionate about engineering mechanics and problem-solving.
Our Engineering Mechanics and Infrastructure (EMI) team at SGH is seeking a motivated and creative engineer to join our Atlanta office. The EMI group leverages core structural engineering principles, numerical simulation, and innovative technologies to understand structural behavior and enhance structural performance. Our clients rely on their structural systems to protect critical assets, retain functionality under extreme loadings, and support novel constructed/deconstructed life cycles. In this role, you will contribute to challenging projects, particularly in the nuclear and energy sectors, while also having opportunities to support work involving buildings, bridges, pipelines, tanks, rail vehicles, rotating equipment, precision observatory structures, and other specialized infrastructure systems.
What You'll Be Doing:
  • Perform structural analyses under supervision, typically for non-building and industrial structures.
  • Design new structures and repairs of existing structures, especially for unique and extreme dynamic loads.
  • Perform linear and nonlinear finite element analyses under supervision, using programs such as Abaqus and ANSYS.
  • Develop and apply facility-specific design criteria within highly regulated industries.
  • Assist in preparing proposals, letters, reports, calculations, drawings, specifications, budgeting, scheduling, and client communication.
  • Review work by technicians, draftsmen, and others assisting the project team.
  • Conduct field inspections.
  • Conduct engineering calculations using software such as MATLAB and Mathcad.

What You'll Need:
  • 0 - 2 years of professional experience in structural engineering or engineering mechanics
  • A Master of Science or Master of Engineering degree
  • Education must have an emphasis on structural engineering and/or engineering mechanics (e.g., civil/structural engineering, mechanics of structures)
  • Familiarity with building design codes such as IBC, ASCE, ACI, and AISC through education or experience
  • Ability to obtain Professional Engineer (PE) or Structural Engineer (SE) registration within five years
  • Strong written and verbal communication skills with the ability to interact professionally with technical staff and clients.
  • Proficiency with computer programming
  • Ability to travel and perform field inspections of structures under supervision
  • May require a valid driver's license with an acceptable Motor Vehicle Report

Benefits Overview:
SGH provides the following benefits to eligible employees:
  • Paid Time Off (Vacation time, Sick leave, Holidays)
  • Paid Parental Leave
  • Profit Sharing and 401(k) plan with a discretionary company contribution
  • Health Insurance (Medical, Dental & Vision)
  • Short and Long-Term Disability (company paid)
  • Employee Basic Life and AD&D insurance (company paid)
  • Optional Life Insurance
  • Healthcare and Dependent Care Flexible Spending Accounts
  • Fertility, Family Forming, and Hormonal Health benefit
  • Employee Assistance Program
  • Empathy Bereavement Support
  • Pre-tax Commuter Benefit
  • AFLAC Accident & Cancer Insurance
  • Legal & Identity Theft plans
  • Tuition Reimbursement

Compensation:
This compensation range is a good faith estimate pursuant to applicable equal pay and pay transparency laws. The actual salary offered will be based on several factors including the candidate's experience, highest degree achieved, qualifications, work location and job title level.
Associate Project Consultant:
  • Bachelor's Degree: $79,560 - $81,640
  • Master's Degree: $83,200 - $85,280

Project Consultant:
  • Bachelor's Degree: $82,680 - $101,920
  • Master's Degree: $83,720 - $108,160
  • Doctorate Degree: $90,480 - $108,160

Base salary is a part of SGH's industry leading Total Compensation package. Our Total Compensation package includes base salary, pay for extra hours worked, an annual discretionary bonus program, generous paid time off, and health and wellness benefits with a special emphasis on substantial SGH contributions to medical insurance premiums and SGH's Profit Sharing & 401(k) Plan.
This position is eligible for a $5,000 sign-on bonus.
Associate Project Consultant:
$79,560-$85,280 USD
Project Consultant:
$82,680-$108,160 USD
SGH is an Equal Opportunity Employer. We are committed to providing equal opportunities to all job applicants and employees. We consider all qualified applicants and encourage individuals with disabilities and protected veterans to apply. If the application system is not accessible to you, or you need a reasonable accommodation to apply due to a disability, please email or call and ask for Human Resources.
TO ALL RECRUITMENT AGENCIES: SGH does not accept unsolicited agency resumes or candidate profiles. Please do not forward resumes or profiles for any of our job postings to our career site or to any Simpson Gumpertz & Heger employee. SGH is not responsible for any fees related to unsolicited resumes.

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