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Helpdesk Engineer Jobs in Arizona (NOW HIRING)

BBA, Inc.

Automation Engineer

Tucson, AZ

You'll play a key role throughout all phases ofengineering projects, helping deliver high-quality ... Participate in engineering studies, design and project delivery * Prepare technical documents such ...

BBA, Inc.

Automation Engineer

Phoenix, AZ · On-site

You'll play a key role throughout all phases ofengineering projects, helping deliver high-quality ... Participate in engineering studies, design and project delivery * Prepare technical documents such ...

BBA, Inc.

Automation Engineer

Phoenix, AZ

You'll play a key role throughout all phases ofengineering projects, helping deliver high-quality ... Participate in engineering studies, design and project delivery * Prepare technical documents such ...

Consumer Cellular

AI Engineer

Scottsdale, AZ · On-site

As an AI Engineer , you'll work alongside business leaders, software engineers, data professionals ... You'll help develop AI-powered applications, machine learning models, and intelligent decision ...

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All JobsHelpdesk Engineer JobsHelpdesk Engineer Jobs in Arizona

Helpdesk Engineer information

See Arizona salary details

$21.9K

$57.7K

$86.7K

How much do helpdesk engineer jobs pay per year?

As of Jul 19, 2026, the average yearly pay for helpdesk engineer in Arizona is $57,677.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,700.00 and $67,100.00 per year, depending on experience, location, and employer.

What are some common challenges a Helpdesk Engineer faces, and how can they be addressed?

Helpdesk Engineers often encounter challenges such as handling a high volume of support requests, managing users who may be frustrated, and troubleshooting a wide range of technical issues with varying complexity. Effective time management and prioritization skills are essential to ensure critical issues are resolved promptly. Building strong communication skills and maintaining patience can help in diffusing tense situations and providing clear guidance to users. Additionally, staying current with the latest technologies and internal processes can help streamline problem-solving and improve overall efficiency.

What is the difference between Helpdesk Engineer vs Technical Support Specialist?

AspectHelpdesk EngineerTechnical Support Specialist
CertificationsCompTIA A+, Network+; Microsoft certificationsCompTIA A+, vendor-specific certifications
Work EnvironmentHelpdesk teams, IT support centers, remote supportCustomer service centers, remote troubleshooting, on-site support
Industry UsageIT departments, tech companies, managed service providersIT service providers, software companies, hardware vendors

Helpdesk Engineers and Technical Support Specialists both assist users with technical issues, often requiring similar certifications and working in support centers. However, Helpdesk Engineers typically handle more complex technical problems and may be involved in network troubleshooting, while Technical Support Specialists focus more on end-user support and product-specific issues.

What are the key skills and qualifications needed to thrive as a Helpdesk Engineer, and why are they important?

To thrive as a Helpdesk Engineer, you need strong technical troubleshooting skills, a solid understanding of computer systems, networks, and often a relevant IT degree or certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Excellent communication, patience, and customer service skills help you resolve user issues efficiently and build trust. These skills and qualities are crucial for ensuring minimal downtime, user satisfaction, and effective technical support within an organization.

What does a Helpdesk Engineer do?

A Helpdesk Engineer is responsible for providing technical support and troubleshooting assistance to end users experiencing issues with computer systems, software, or hardware. They typically respond to support tickets, diagnose problems, and help resolve technical issues either remotely or in person. Helpdesk Engineers may also assist with installing and configuring IT equipment, maintaining system documentation, and escalating complex issues to higher-level IT staff when necessary. Their goal is to ensure users can work efficiently by resolving technical problems quickly and effectively.
What are popular job titles related to Helpdesk Engineer jobs in Arizona? For Helpdesk Engineer jobs in Arizona, the most frequently searched job titles are:
What job categories do people searching Helpdesk Engineer jobs in Arizona look for? The top searched job categories for Helpdesk Engineer jobs in Arizona are:
Helpdesk Engineer jobs near you
SUE Technician II

SUE Technician II

Colliers Engineering & Design

Phoenix, AZ • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 21 days ago

Colliers Engineering & Design rating

7.4

Company rating: 7.4 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

244th of 369 rated engineering

Job description

Overview
Are you ready to dig deep into a career that combines cutting-edge technology, field expertise, and infrastructure innovation? Join our high-performing team in Phoenix, AZ as a SUE Technician II and play a crucial role in mapping and protecting the unseen systems that keep our cities moving. At the heart of our work is precision, safety, and impact-and as a SUE Tech, you'll be the boots-on-the-ground leader driving success in the field. From high-profile transportation corridors to evolving urban developments, your work will help engineers and designers make smarter, safer decisions every day. In this role you will work closely with Senior SUE Staff, Project Manager, and engineers to help identify utility conflicts using an array of technologies, including electromagnetic line locators, ground penetrating radar, GPS, conventional survey and vacuum excavation.
Join our Subsurface Utility Engineering (SUE) team, a branch of engineering that deals with mitigating risks associated with new infrastructure design and construction. We work closely with engineers and utility owners to help identify utility conflicts using an array of technologies, including electromagnetic line locators, ground penetrating radar, GPS, conventional survey and vacuum excavation. Our work requires a high level of precision and technical ability.
Responsibilities
  • Work with a team of talented individuals to help tackle a wide variety of projects.
  • Read and interpret utility records, as-built and survey drawings and highway design plans.
  • Designate existing utilities using electromagnetic and geophysical technologies.
  • Operate and drive a vacuum excavation truck and perform test holes to expose utilities.
  • Utilize appropriate maintenance of traffic.
  • Call "One-Call" tickets.
  • Coordinate survey work in relation with SUE.
  • Supervise activities of field crew.
  • Train junior crew members.
  • Represent Colliers Engineering & Design in the field and communicate/coordinate with utility companies.

Qualifications
  • Minimum 2 year experience in using electromagnetic and geophysical designating technologies.
  • 5+ years of experience preferred.
  • Experience with VAC Truck preferred.
  • Must be able to quickly grasp new technologies.
  • Should have basic computer skills and be able to learn and understand new software.
  • Need to have a high level of reading comprehension and communication skills.
  • Should enjoy working outdoors in a variety of weather conditions.
  • Need to be able to occasionally travel out of town and work overtime.
  • Should be able to walk long distances of several miles daily.
  • Will sometimes be lifting heavy equipment up to 80 lbs.
  • Need to have good driving skills and a clean driving record.
  • Must prioritize the safety of yourself and others.
  • May need to work nights/weekends.
  • Ability to read, write and understand English for purposes of comprehending written job-related communications and verbal instructions and interactions.

Requires a pre-employment drug screen and will require ongoing participation in the employer's random drug and alcohol testing program.
What We Offer
At Colliers Engineering & Design, our people are our most important resource. That's why we are committed to providing all our employees with a safe, comfortable work environment, potential for career advancement, and the ability to impact society through their projects as well as Company sponsored activities.
This dedication begins with supporting a work life balance through a generous compensation package that includes: company paid medical, dental, and vision coverage; paid pregnancy disability leave; short- and long-term disability insurance; life insurance; a company-matched 401(k)/Roth; paid time off that includes parental and military leave; employee referral and professional license bonuses and a straight time policy that compensates exempt employees for billable hours worked in excess of 40 billable hours within a work week.
We have also created an internal culture that provides the resources and technology needed to encourage personal and professional growth opportunities through reimbursement for education; a free in-house resource for hundreds of educational and self-enrichment courses; mentorship program; wellness program; Women's Organization and ongoing philanthropic opportunities.
Apply today to learn how you can join our team of professionals, so we can help you Accelerate Your Success!

What Colliers Engineering & Design employees say

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About Colliers Engineering & Design

Sourced by ZipRecruiter

Colliers Engineering & Design, an affiliate of Colliers, is a trusted provider of multi-discipline engineering and architecture, design and consulting services to public and private sector clients. Headquartered in Holmdel, New Jersey with offices throughout the United States, we specialize in providing a comprehensive suite of services including civil/site, architecture, transportation, survey/geospatial, infrastructure, governmental, geotechnical/environmental, telecommunications, utilities/energy and project management. We employ professionals who utilize the most advanced technologies to deliver customized solutions for our clients.

Industry

Engineering professional services

Company size

1,001 - 5,000 Employees

Headquarters location

Holmdel, NJ, US

Year founded

1984

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