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Helpdesk Assistant Jobs in Tennessee (NOW HIRING)

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IT Helpdesk Analyst

Knoxville, TN · On-site

$21 - $23/hr

... or other systems. * Assist with onboarding and offboarding tasks, including configuring new ... a help desk or IT support role, with demonstrated ability to manage diverse technical tasks.

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Helpers- Assist electricians with wiring, installation, and maintenance tasks on commercial projects, Prepare and organize tools and materials for electrical work, Support the safe handling and ...

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Helpdesk Assistant information

What is a helpdesk assistant?

Helpdesk Assistants are professionals who provide technical support and assistance to users experiencing computer or software-related issues. They serve as the first point of contact for troubleshooting problems, answering questions, and resolving user concerns, either in person, over the phone, or via email. Their responsibilities often include logging support tickets, diagnosing issues, and escalating complex problems to higher-level IT staff when necessary. Helpdesk Assistants play a crucial role in maintaining smooth IT operations within an organization.

What are the key skills and qualifications needed to thrive as a helpdesk assistant?

To thrive as a Helpdesk Assistant, you need a solid understanding of computer hardware, software troubleshooting, and general IT support, typically supported by a diploma or certification in information technology. Familiarity with ticketing systems, remote support tools, and knowledge bases such as ServiceNow or Zendesk is commonly required. Strong communication skills, patience, and problem-solving abilities set standout performers apart in this role. These skills and qualities are vital to efficiently resolve technical issues and ensure user satisfaction in a fast-paced support environment.

What are some common challenges faced by helpdesk assistants, and how can they be managed effectively?

Helpdesk Assistants often encounter high volumes of support requests and must efficiently prioritize issues while maintaining a positive attitude. Balancing multiple tasks, dealing with frustrated users, and addressing technical problems in a timely manner can be challenging. Successful Helpdesk Assistants develop strong communication skills, utilize ticketing systems for organization, and continually update their technical knowledge. Building rapport with team members and leveraging internal resources also help in managing workload and providing quality service.
What are the most commonly searched types of Helpdesk jobs in Tennessee? The most popular types of Helpdesk jobs in Tennessee are:
Infographic showing various Helpdesk Assistant job openings in Tennessee as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, 1% Temporary, and 2% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution.

Helper

Turner Industries

Kingsport, TN • On-site

$14.25 - $17.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 25 days ago


Turner Industries rating

7.2

Company rating: 7.2 out of 10

Based on 143 frontline employees who took The Breakroom Quiz

46th of 80 rated construction


Job description

Turner Industries is a fully diversified industrial contractor. We help move the world forward by providing responsive, innovative solutions designed to increase plant production, reduce costs, reduce downtime, and even prevent shutdowns. Headquartered in Baton Rouge, LA, Turner Industries has over 20,000 employees with offices and job sites across the United States. Our single-solution approach in the petrochemical, refining, energy, pulp and paper, and related industries has made Turner one of the nation's top industrial contractors and earned us the No. 1 spot on ABC's 2024 Top Performers list. People are at the heart of everything we do. Their safety, security, and satisfaction have always been our top priorities. For proof, look no further than our strong working relationships and extraordinary workforce. We are seeking a Carpenter Helper for a position in Kingsport, TN. The Helper position is responsible for assisting skilled workers in performing their assigned duties and performing a large variety of duties. Non-exempt role; Reports to the Foreman; Assigned duties according to specific procedures / work is checked frequently.  Essential Qualifications:High school or equivalentPreferably six (6) months of experience in specified skillAble to focus on task at hand without being distractedPost offer drug / alcohol screen, physical evaluation, and signed acceptance of the Turner Industries Drug, Alcohol and Contraband PolicyComply with company and client job site safety requirementsMust not pose a direct threat to the health or safety of others in the workplace Functional Requirements:Read and sign off on JSA prior to starting shift; employee may perform one or more of the following duties: digs, spreads and levels dirt and gravel, touch up paint, pour and spread concrete, asphalt, gravel or other materials; handle building materials; fix flats and change out tires on trailers and mobile equipment; lifts and carries materials such as pipe and fittings throughout the facility; helps with tools and equipment such as welding machine set up, rigging for the crane, tightening headstock etc.; if certified may be required to operate the crane; may be transferred from task to task as the project progresses to completion; maintains a clean and safe work environment at all times; perform additional assignments per supervisor's direction CompensationFinal agreed upon compensation is based upon individual qualifications and experience. BenefitsDepending on your employment status, benefits include health, dental, vision, life, ADD, voluntary life / ADD, disability benefits, leaves of absence, 401k, paid time off, paid holidays, telehealth access, and employee assistance program. Physical Involvement:May be required to do the following: climbing ladders, scaffolds, structures, etc. above and below ground level; maintaining balance on ladders, scaffolds, structures, etc.; reaching in all directions; handling and manipulating objects and materials; coordinating the movements of eyes, hands and fingers to operate tools and equipment; lifting 30 to 50 pounds from ground level, waist level, and/or overhead; carrying objects, tools, equipment, etc.; standing / sitting; walking; pushing; pulling; bending; kneeling; crouching/squatting; seeing with or without correction; hearing with or without correction; wearing respirator and other PPE; typing /data entry; stepstool use; work in excessive heat; work in excessive cold; work in loud environmentTurner Industries is an equal employment opportunity employer. All qualified individuals will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, national origin, disability and/or protected veteran status in accordance with governing law. Keywords: labor, help, assist, helper
Job Posted by ApplicantPro

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