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Help Tech Chat Support Jobs in Georgia (NOW HIRING)

AGS

IT Support Manager

Atlanta, GA · On-site

... 365 Copilot, AI chat assistants) in an enterprise environment, including licensing, access ... A passion to help your team members and to work with them for the greater good; excellent ...

Surya Carpet

IT Support Specialist

White, GA · On-site

In this helpdesk-focused role, you'll be the first point of contact for IT requests ... and chat * Triage, troubleshoot, and resolve end-user issues across Windows, Microsoft 365 ...

NuAxis Innovations

Help Desk Support Technician

Atlanta, GA · On-site

$19.25 - $26/hr

Technology is our Passion. People are our Purpose. We know tech, but we love people. NuAxis is home ... We are currently seeking a Help Desk Support Technician for a Full-Time position. Overview At ...

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Help Tech Chat Support information

What is the difference between Help Tech Chat Support vs Help Desk Technician?

AspectHelp Tech Chat SupportHelp Desk Technician
CredentialsBasic IT certifications (e.g., CompTIA A+), customer service skillsCompTIA A+, Network+, or similar certifications, technical troubleshooting skills
Work EnvironmentRemote or on-site, primarily online chat interactionsOn-site or remote, handling phone, email, and in-person support
Employer & IndustryTech companies, customer service centers, e-commerceIT departments, corporate offices, service providers
Search & Comparison IntentCustomer support roles focused on online chatTechnical support roles involving troubleshooting and hardware/software issues

Help Tech Chat Support primarily involves assisting customers via online chat, focusing on quick troubleshooting and customer service. Help Desk Technicians handle broader technical issues, including hardware and software troubleshooting across multiple communication channels. Both roles require technical knowledge, but Help Desk Technicians typically have more in-depth technical certifications and responsibilities.

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Tech Support Analyst - $25/hr

Veterans Sourcing Group, LLC

Alpharetta, GA • On-site

$25/hr

Full-time

Re-posted yesterday

Job description

Job Summary:
Veterans Sourcing Group, LLC is seeking a Tech Support Analyst to serve as the first point of contact for IT support in a fast-paced environment. The role involves providing exceptional customer service, troubleshooting technical issues, and ensuring proper documentation within a ticketing system.
Responsibilities:
• Provide front-line support via phone or live chat with professionalism, empathy, urgency, and a customer-first mindset.
• Build trust and rapport with end users by demonstrating active listening, advocacy, and clear communication.
• Resolve issues or escalate appropriately while managing customer expectations.
• Maintain composure and professionalism in high-pressure and difficult situations.
• Deliver a consistent and positive customer experience across all interactions.
• Clearly document all support interactions in the ticketing system, including problem details, troubleshooting steps, and resolution.
• Produce accurate, detailed documentation consumable by other agents, end users, and escalation teams.
• Use proper netiquette and tone to ensure effective communication, especially in written chat interactions.
• Communicate ticket status, next steps, and resolutions to users promptly.
• Provide high-quality technical support for enterprise software, hardware, peripherals, and infrastructure components.
• Perform incident assessment, triage, research, training/education, resolution, and recovery.
• Use diagnostic tools and system knowledge to troubleshoot and resolve problems effectively.
• Install, modify, clean, or repair hardware and software as required.
• Leverage both the chat and call platforms efficiently while handling multiple requests concurrently.
• Collaborate with team members to ensure service excellence and share knowledge.
• Be a culture carrier by demonstrating a positive, team-oriented attitude.
• Adhere to company policies and procedures, contributing to a safe and professional work environment.
• Demonstrates flexibility and willingness to voluntarily support variable shifts including but not limited to: Holidays, Overtime, Shift change, and weekends.
• Continuously seek opportunities for self-improvement and operational efficiency.
Qualifications:
Required:
• High school diploma or GED required.
• Strong Interpersonal skills, empathy, active listening, and the ability to communicate clearly and professional in a fast-paced environment are essential.
• Excellent customer service and communication skills (written and verbal).
• Strong problem-solving and critical-thinking abilities.
• Self-motivated with the ability to work independently and prioritize tasks under pressure.
• Technical aptitude with the ability to learn and support a broad range of IT systems and applications.
• Proficient in fundamental computer skills, including typing, email communication, and navigating Windows-based systems.
Preferred:
• 2-5 years of demonstrated customer support experience via phone and chat, or equivalent combination of education and experience.
Company:
Welcome to the Veterans Souring Group company profile. Veterans Sourcing Group (VSG) is a “Service Disabled Veteran Owned Small Business – SDVOSB”. Founded in , the company is headquartered in New City, USA, with a team of 11-50 employees. The company is currently Early Stage.
Veterans Sourcing Group logo

About Veterans Sourcing Group

Sourced by ZipRecruiter

Veterans Sourcing Group is a renowned company headquartered in New York, NY, US and is committed to providing high-quality, reliable staffing solutions and advisory services. The company operates in the human resources and staffing industry, specializing in veteran hiring. They offer various solutions to meet client needs, including strategic consultancy, professional search, and contract staffing. The company was founded by Beth Vines and Bruce Madnick, respected professionals who recognized a gap in the market for veteran-focused staffing services which prompted them to establish Veterans Sourcing Group in 2011.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

New York, NY, US

Social media

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