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Help Tech Chat Support Jobs in Macon, GA (NOW HIRING)

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Help Tech Chat Support information

See Macon, GA salary details

$25.9K

$41.7K

$63.3K

How much do help tech chat support jobs pay per year?

As of Jul 28, 2026, the average yearly pay for help tech chat support in Macon, GA is $41,700.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,000.00 and $45,100.00 per year, depending on experience, location, and employer.

What is the difference between Help Tech Chat Support vs Help Desk Technician?

AspectHelp Tech Chat SupportHelp Desk Technician
CredentialsBasic IT certifications (e.g., CompTIA A+), customer service skillsCompTIA A+, Network+, or similar certifications, technical troubleshooting skills
Work EnvironmentRemote or on-site, primarily online chat interactionsOn-site or remote, handling phone, email, and in-person support
Employer & IndustryTech companies, customer service centers, e-commerceIT departments, corporate offices, service providers
Search & Comparison IntentCustomer support roles focused on online chatTechnical support roles involving troubleshooting and hardware/software issues

Help Tech Chat Support primarily involves assisting customers via online chat, focusing on quick troubleshooting and customer service. Help Desk Technicians handle broader technical issues, including hardware and software troubleshooting across multiple communication channels. Both roles require technical knowledge, but Help Desk Technicians typically have more in-depth technical certifications and responsibilities.

What are popular job titles related to Help Tech Chat Support jobs in Macon, GA? For Help Tech Chat Support jobs in Macon, GA, the most frequently searched job titles are:
What job categories do people searching Help Tech Chat Support jobs in Macon, GA look for? The top searched job categories for Help Tech Chat Support jobs in Macon, GA are:
What cities near Macon, GA are hiring for Help Tech Chat Support jobs? Cities near Macon, GA with the most Help Tech Chat Support job openings:
Help Tech Chat Support jobs near you
IT Help Desk Student Technician

IT Help Desk Student Technician

Mercer University

Macon, GA

$10/hr

Other

Posted 6 days ago

Mercer University rating

7.7

Company rating: 7.7 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

254th of 612 rated colleges and universities

Job description

Application Instructions:

Active Student Employees: If you are a current Student Employee or have previously worked in a student position, you must apply from your existing Workday account. Do not apply from the external careers website. Log in to Workday and type Find Jobs in the search. Locate the position and click Apply.

External Applicants: Please upload your resume on the Apply screen. Your application will automatically populate your resume details, and you may verify and update data on the My Information page.

IMPORTANT: Please review the job posting and fully complete all sections of the application. You will not be able to modify your application after you submit it.

Job Family:

Student Work Study

Department:

Information Technology

Supervisor:

Benjamin Smith

Job Title:

IT Help Desk Student Technician

Job Description:

Join our IT Client Support Services team to provide technical assistance to faculty, staff, students, and administrators at Mercer University. Your responsibilities include helping users with tech issues, maintaining records of reported problems, and supporting computer hardware and software. Strong communication, customer service, and tech skills are essential. Gain valuable experience in IT support and make a positive impact on our university community. Apply now and be part of our tech-savvy team!

Requirements:

  • Strong analytical and problem-solving skills
  • Excellent written and verbal communication skills with the ability to support faculty, staff, and students who have a wide range of technical proficiency
  • Complete a in person panel interview
  • Submission of a one-page resume upon request - Cover letter is not required

Desirable Qualifications:

  • Previous experience in providing technical support or IT help desk assistance
  • Previous experience in a call center or customer service environment
  • Familiarity with Windows, MacOS, Linux, Microsoft Office
  • Enthusiasm for technology and staying up-to-date with industry trends
  • Willingness to take initiative and propose innovative solutions
  • Problem-solving skills and the ability to remain calm under pressure
  • Ability to work collaboratively in a team environment

Pay Rate: $10 per Hour

Scheduled Hours:

16

Start Date:

02/2/2026

End Date:

05/1/2026

What Mercer University employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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