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Help Global Service Desk Jobs in Riverside, CA (NOW HIRING)

Randstad

service desk / help desk

Rancho Cucamonga, CA

$20 - $23/hr

The purpose of the IT Lifecycle Services (ITLS) is to work alongside, and under the guidance of ... desk Qualifications * Years of experience: 1 year * Experience level: Entry Level Randstad is a ...

New

The Word & Brown Companies

Be Seen First

Service Desk Technician I

Orange, CA · On-site

$23 - $27/hr

The Service Desk Tech I is responsible for providing IT support to the Word and Brown family of ... help them succeed. We call it providing "Service of Unequalled Excellence.

San Manuel Casino

IT Service Desk Analyst

Highland, CA · On-site

Problem resolution may involve the use of diagnostic and help request tracking tools, as well as ... Identifies, writes, and enacts Service Desk scripts, user guides, and online solutions to common ...

Diality

IT Service Desk Technician

Irvine, CA · On-site

The IT Service Desk Technician provides first-level technical support to end users, ensuring reliable access to systems, applications, and devices in a regulated medical device environment. This role ...

DIALITY INC

IT Service Desk Technician

Irvine, CA · On-site

$30 - $35/hr

The IT Service Desk Technician provides first-level technical support to end users, ensuring reliable access to systems, applications, and devices in a regulated medical device environment. This role ...

Shield

Service Desk Manager - Tier II

Anaheim, CA · On-site +1

$93.60K - $108.16K/yr

Service Desk Manager - Tier II Department: Managed Services Employment Type: Full Time Location ... global teams. * Champion continuous improvement in incident and problem management processes ...

Focus Point Of Sale

POS Help Desk Technician

Irvine, CA · On-site

$21.50 - $29/hr

Pos Help Desk Technician A POS Help Desk Technician is responsible for providing phone support to ... service. Technician will be responsible for identifying, researching, and resolving technical ...

The Webb Schools

Help Desk Technician

Claremont, CA · On-site

$25 - $30/hr

Help Desk Technician Department : Technology Location : Claremont, CA/Onsite Employment Type ... The ideal candidate is service-oriented, organized, technically capable in both Windows and macOS ...

The Webb Schools

Help Desk Technician

Claremont, CA · On-site

$19.75 - $26.75/hr

Help Desk Technician Department : Technology Location : Claremont, CA/Onsite Employment Type ... The ideal candidate is service-oriented, organized, technically capable in both Windows and macOS ...

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All JobsHelp Global Service Desk JobsHelp Global Service Desk Jobs in Riverside, CA

Help Global Service Desk information

See Riverside, CA salary details

$11

$24

$38

How much do help global service desk jobs pay per hour?

As of May 28, 2026, the average hourly pay for help global service desk in Riverside, CA is $24.92, according to ZipRecruiter salary data. Most workers in this role earn between $20.05 and $28.08 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Help Global Service Desk professional, and why are they important?

To excel as a Help Global Service Desk professional, you need strong troubleshooting abilities, familiarity with IT support protocols, and often a relevant IT certification such as CompTIA A+ or ITIL Foundation. Proficiency in ticketing systems (like ServiceNow or Jira), remote desktop tools, and knowledge of operating systems is typically required. Exceptional communication, patience, and problem-solving skills set top performers apart in this customer-facing role. These skills ensure efficient issue resolution, high user satisfaction, and reliable IT service delivery across global teams.

What are some common challenges faced by professionals working at a Help Global Service Desk, and how can they be managed?

Professionals at a Help Global Service Desk often encounter challenges such as managing high volumes of support requests from diverse time zones, addressing language or cultural differences, and troubleshooting issues remotely. Successfully navigating these challenges requires strong communication skills, adaptability, and effective use of ticketing and collaboration tools. Building technical expertise and staying updated on global company policies also help in providing consistent support, while teamwork and knowledge-sharing with colleagues ensure efficient problem resolution.

What is a Help Global Service Desk?

A Help Global Service Desk is a centralized support function that provides technical assistance and troubleshooting for users across different parts of an organization, often spanning multiple countries or regions. It handles IT-related queries, incidents, and service requests, ensuring that users receive timely support regardless of their location. This global approach helps standardize processes, streamline communication, and provide consistent service quality around the world.

Is CSR an entry level job?

A Customer Service Representative (CSR) role at a Help Global Service Desk is typically considered an entry-level position, often requiring minimal prior experience. It usually involves basic communication skills, problem-solving, and familiarity with help desk tools, making it accessible to those starting their IT or customer service careers.

What is the difference between Help Global Service Desk vs Help Desk Technician?

AspectHelp Global Service DeskHelp Desk Technician
CertificationsITIL, CompTIA A+CompTIA A+, HDI-SAT
Work EnvironmentGlobal, multi-location, 24/7 supportOffice-based, local or remote support
Employer & IndustryLarge corporations, IT service providersSmall to medium businesses, IT support firms

The Help Global Service Desk typically handles support across multiple locations and time zones, requiring advanced certifications and broader scope. Help Desk Technicians focus on local or specific user issues, often with less complex responsibilities. Both roles require strong customer service skills, but the Global Service Desk involves more coordination and technical expertise.

What are popular job titles related to Help Global Service Desk jobs in Riverside, CA? For Help Global Service Desk jobs in Riverside, CA, the most frequently searched job titles are:
What job categories do people searching Help Global Service Desk jobs in Riverside, CA look for? The top searched job categories for Help Global Service Desk jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Help Global Service Desk jobs? Cities near Riverside, CA with the most Help Global Service Desk job openings:
Help Global Service Desk jobs near you
Infographic showing various Help Global Service Desk job openings in Riverside, CA as of May 2026, with employment types broken down into 2% As Needed, 23% Full Time, 66% Part Time, 2% Temporary, and 7% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $51,838 per year, or $24.9 per hour.
service desk / help desk

service desk / help desk

Randstad

Rancho Cucamonga, CA

$20 - $23/hr

Full-time

Posted yesterday

Job description

Start: 1-2 weeks from date of offerLocation: Rancho Cucamunga, CA - 91730Length of Contract: 6 months20-40 hours a week (lighter at start of contract)6 Positions Open.Hourly Pay: 20-23 p/hr on W2 OnlyThis is an entry level position. The purpose of the IT Lifecycle Services (ITLS) is to work alongside, and under the guidance of, the Lead Configuration Technician in order to support all ITLS configuration depot needs as well as provide field related support on projects.

salary: $20 - $23 per hour
shift: First
work hours: 8:30 AM - 5 PM
education: High School

Responsibilities

Unbox equipment/connect/disconnect/rebox/Basic troubleshooting

Cisco experience is preferred, but no certification is required/Preferred not too have Cisco - learning but on point


Skills
  • service desk

    • Qualifications
  • Years of experience: 1 year
  • Experience level: Entry Level

    • Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.


    Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
    At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
    Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
    This posting is open for thirty (30) days.
    Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.
    Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
    We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.