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Help Global Service Desk Jobs in Indiana (NOW HIRING)

Lids

Help Desk Technician

Indianapolis, IN

$19 - $25.75/hr

In recent years, Lids has built partnerships with iconic global brands including Marvel, Playboy ... May interact with engineers, vendors, and/or applications development to restore service and/or ...

Zones

Help Desk Analyst L1

Indianapolis, IN · On-site

$19.50 - $26.75/hr

Help Desk Analyst L1 Location: Indianapolis, IN, United States Salary Range: USD 22.00-26.00 Weekly ... Collaborate with global IT teams to ensure consistent service delivery across regions. What you ...

Zones

Help Desk Analyst L1

Indianapolis, IN · On-site

$19.50 - $26.75/hr

Collaborate with global IT teams to ensure consistent service delivery across regions. What you ... a help desk or IT support role. * Proficiency with Windows and/or macOS operating systems ...

Zones LLC.

Help Desk Analyst L1

Indianapolis, IN · On-site

$22 - $26/hr

Collaborate with global IT teams to ensure consistent service delivery across regions. What you ... a help desk or IT support role. * Proficiency with Windows and/or macOS operating systems ...

Zones LLC.

Help Desk Analyst L1

Indianapolis, IN

$22 - $26/wk

Collaborate with global IT teams to ensure consistent service delivery across regions. What you ... a help desk or IT support role. * Proficiency with Windows and/or macOS operating systems ...

Trimedx

IT Service Desk Specialist

Indianapolis, IN · On-site

Communicate with Service Desk team members, relative IT Teams, and end-users to receive and share ... Skills and Experience Skills: • Asset Management • Help Desk • Technology Standards, Policies ...

Beacon Health System

Help Desk Analyst

Granger, IN · On-site

$18.50 - $25/hr

Compassion. * SERVICE GOALS: Personally connect. Keep everyone informed. Be on their team. Provides first-line user support and delivers quality customer service to Help Desk customers by:

Beacon Health System

Help Desk Analyst

Granger, IN · On-site

$18.50 - $25/hr

Compassion. * SERVICE GOALS: Personally connect. Keep everyone informed. Be on their team. Provides first-line user support and delivers quality customer service to Help Desk customers by:

Beacon Health System

Help Desk Analyst

Granger, IN · On-site

$18.50 - $25/hr

Responsibilities : • Provides first-line user support and delivers quality customer service to Help Desk customers by: Answering, evaluating and prioritizing all requests for assistance ...

Beacon Health System

Help Desk Analyst

Granger, IN · On-site

$18.50 - $25/hr

They are seeking a Help Desk Analyst to provide first-line user support, diagnose hardware and software problems, and deliver quality customer service to their Help Desk customers. Responsibilities ...

Family Express

Help Desk Associate

Valparaiso, IN · On-site

$16.25 - $22/hr

Help Desk Associate Position summary: The Help Desk Associate is the first level of response and ... Customer service oriented * Strong stress tolerance * Situational awareness * Strong analytical and ...

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Help Global Service Desk information

What are the key skills and qualifications needed to thrive as a Help Global Service Desk professional, and why are they important?

To excel as a Help Global Service Desk professional, you need strong troubleshooting abilities, familiarity with IT support protocols, and often a relevant IT certification such as CompTIA A+ or ITIL Foundation. Proficiency in ticketing systems (like ServiceNow or Jira), remote desktop tools, and knowledge of operating systems is typically required. Exceptional communication, patience, and problem-solving skills set top performers apart in this customer-facing role. These skills ensure efficient issue resolution, high user satisfaction, and reliable IT service delivery across global teams.

What are some common challenges faced by professionals working at a Help Global Service Desk, and how can they be managed?

Professionals at a Help Global Service Desk often encounter challenges such as managing high volumes of support requests from diverse time zones, addressing language or cultural differences, and troubleshooting issues remotely. Successfully navigating these challenges requires strong communication skills, adaptability, and effective use of ticketing and collaboration tools. Building technical expertise and staying updated on global company policies also help in providing consistent support, while teamwork and knowledge-sharing with colleagues ensure efficient problem resolution.

What is a Help Global Service Desk?

A Help Global Service Desk is a centralized support function that provides technical assistance and troubleshooting for users across different parts of an organization, often spanning multiple countries or regions. It handles IT-related queries, incidents, and service requests, ensuring that users receive timely support regardless of their location. This global approach helps standardize processes, streamline communication, and provide consistent service quality around the world.

Is CSR an entry level job?

A Customer Service Representative (CSR) role at a Help Global Service Desk is typically considered an entry-level position, often requiring minimal prior experience. It usually involves basic communication skills, problem-solving, and familiarity with help desk tools, making it accessible to those starting their IT or customer service careers.

What is the difference between Help Global Service Desk vs Help Desk Technician?

AspectHelp Global Service DeskHelp Desk Technician
CertificationsITIL, CompTIA A+CompTIA A+, HDI-SAT
Work EnvironmentGlobal, multi-location, 24/7 supportOffice-based, local or remote support
Employer & IndustryLarge corporations, IT service providersSmall to medium businesses, IT support firms

The Help Global Service Desk typically handles support across multiple locations and time zones, requiring advanced certifications and broader scope. Help Desk Technicians focus on local or specific user issues, often with less complex responsibilities. Both roles require strong customer service skills, but the Global Service Desk involves more coordination and technical expertise.

What are popular job titles related to Help Global Service Desk jobs in Indiana? For Help Global Service Desk jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Help Global Service Desk jobs in Indiana look for? The top searched job categories for Help Global Service Desk jobs in Indiana are:
What cities in Indiana are hiring for Help Global Service Desk jobs? Cities in Indiana with the most Help Global Service Desk job openings:
Help Global Service Desk jobs near you
Help Desk Technician

Help Desk Technician

Lids

Indianapolis, IN

$19 - $25.75/hr

Full-time

Posted 14 days ago

Lids rating

5.8

Company rating: 5.8 out of 10

Based on 106 frontline employees who took The Breakroom Quiz

60th of 102 rated fashion retailers

Job description

About Our Company

Lids Sports Group is the largest licensed sports retailer in North America, selling fan and fashion-oriented headwear and apparel across the US, Canada, Mexico, Europe, and Australia. Operating out of Indianapolis, IN, our retail stores offer officially licensed headwear and apparel from collegiate and professional sports teams, plus top brands like Nike, New Era, Adidas, and Mitchell & Ness.

We currently operate 1,200+ locations domestically and 50+ internationally, including specialty concept stores for the NBA, NHL, Paris Saint-Germain, and MLB teams. In recent years, Lids has built partnerships with iconic global brands including Marvel, Playboy, and the Harlem Globetrotters, and gained ambassadors like Justin Jefferson, Quavo, and Josephine Skriver – creating a community for both sports fans and fashion lovers.

The company is currently expanding with the goal of becoming the largest licensed brick-and-mortar sports retailer across the globe.

General Position Summary

Under general direction, performs a variety of computer systems administration and support tasks, including analyzing, constructing, documenting, testing, maintaining, troubleshooting, and supporting of PC hardware, operating systems, software applications, peripherals, and point-of-sale devices for the entire organization. Performs a variety of project tasks and requires good written and oral communication skills with the ability to work with users diplomatically and skillfully. May interact with engineers, vendors, and/or applications development to restore service and/or identify and correct core problems.

Principle Duties and Responsibilities
  • Provide support to retail stores and corporate/field employees for IT and Point-of-sale equipment
  • Investigate, troubleshoot, and resolve (in real-time) issues brought to the Helpdesk, using different diagnostic techniques
  • Understand the processes and procedures used to conduct business in the retail industry so you can provide support across the corporate enterprise
  • Provide prompt, thorough, and courteous solutions to the issues reported to the Help Desk
  • Document issues in the ticketing system
  • Communicate technical solutions to a non-technical workforce
  • Complete and close the Help Desk tickets under your assignment in a timely manner
  • Provide regular status updates to the Manager of IT Operations
  • Hybrid schedule
  • Evening/weekend availability
Additional Principal Duties and Responsibilities
Job Required Knowledge & Skills
  • Minimum 2 years’ experience providing Help Desk support to medium-sized companies
  • Excellent communication and interpersonal skills
  • Strong problem solving and communication skills
  • In-depth knowledge of computer systems, networking, and mobile device
  • IT-related degree or a minimum of 3 years’ experience providing Help Desk support to medium-sized companies.
  • Retail point-of-sale systems
Preferred Job Required Knowledge & Skills

In order to be successful in this role, candidates must excel in a fast-paced environment, have a positive mindset, and possess great communication skills (both written and verbal). Attention to detail is a must!

Education
Reports To

Help Desk Manager

What Lids employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Lids logo

About Lids

Sourced by ZipRecruiter

For nearly 25 years, Lids has been the leading headwear and sportswear retailer in North America! We are very excited to start 2022 with our next stop in Germany worldwide. Officially licensed products from professional sports federations and headwear of the hottest sports and fashion brands to sell, which we do. We have already made it through years of hard work, learned from our successes and failures, lived at the intersection of fan and fashion and stayed true to our core values.

Industry

Retail

Company size

5,001 - 10,000 Employees

Headquarters location

Indianapolis, IN, US

Year founded

1995

Social media

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