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Help Desk Jobs in Worcester, MA (NOW HIRING)

PB consulting

Helpdesk Administrator

Wellesley, MA · On-site

Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience. * 2+ years of experience in Help Desk, Service Desk, Desktop Support ...

PB consulting

Helpdesk Administrator

Needham, MA · On-site

Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience. * 2+ years of experience in Help Desk, Service Desk, Desktop Support ...

PB consulting

Helpdesk Administrator

Newtonville, MA · On-site

Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience. * 2+ years of experience in Help Desk, Service Desk, Desktop Support ...

PB consulting

Helpdesk Administrator

North Waltham, MA · On-site

Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience. * 2+ years of experience in Help Desk, Service Desk, Desktop Support ...

PB consulting

Helpdesk Administrator

Newton, MA · On-site

Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience. * 2+ years of experience in Help Desk, Service Desk, Desktop Support ...

ArrowCore Group

HelpDesk Analyst

Needham, MA · On-site

$22.25 - $30.50/hr

Job Title: HelpDesk Analyst Location: Needham, MA Duration: 3 Months with possible extension Job responsibilities: 1. Inventory & Assessment o Catalog all IT assets in the existing closets. o ...

Materion

IT Service Desk Technician II

Newton, MA

$27.93 - $36.64/hr

Join us! We are seeking a skilled IT Service Desk Technician (Level 2) to provide both IT and ... Provide backup support for first-line OT issues, helping maintain uptime and continuity of ...

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All JobsHelp Desk JobsHelp Desk Jobs in Worcester, MA

Help Desk information

See Worcester, MA salary details

$12

$23

$33

How much do help desk jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for help desk in Worcester, MA is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is a help desk?

Help Desk jobs involve providing technical support and assistance to users experiencing issues with computer systems, software, or hardware. Professionals in these roles typically respond to customer inquiries, troubleshoot problems, and resolve technical issues either remotely or in person. They document incidents, escalate complex issues when necessary, and may also assist with setting up equipment or software. Help Desk staff play a critical role in ensuring smooth IT operations and maintaining productivity by minimizing downtime for users.

What are the key skills and qualifications needed to thrive as a help desk professional, and why are they important?

To thrive as a Help Desk professional, you need a solid understanding of computer hardware, software troubleshooting, and strong problem-solving skills, often supported by a relevant IT degree or certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Excellent communication, patience, and customer service orientation are crucial soft skills for effectively assisting users. These competencies ensure timely technical support, user satisfaction, and efficient resolution of IT issues within an organization.

What are some common challenges faced by help desk professionals, and how can they effectively manage them?

Help Desk professionals often encounter challenges such as handling a high volume of support requests, dealing with frustrated users, and balancing multiple priorities. To manage these effectively, it's important to develop strong communication and time management skills, maintain a calm and empathetic demeanor, and stay organized through ticketing systems. Many teams also offer training and peer support to help staff stay updated on new technologies and procedures, making it easier to resolve issues efficiently while maintaining a positive customer experience.

What is the difference between Help Desk vs Technical Support Specialist?

AspectHelp DeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentOffice or remote; front-line support for end-usersOffice or remote; more specialized technical troubleshooting
Employer & Industry UsageUsed across various industries for user supportCommon in IT, tech companies, and service providers
Search & Comparison IntentHigh overlap; both support end-users with technical issues

Help Desk and Technical Support Specialist roles share many similarities, including work environment and required certifications. However, Help Desk positions typically focus on general user support and troubleshooting, while Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support structures and serve as entry points for technical assistance in organizations.

Is help desk a stressful job?

Help desk jobs can be stressful due to high customer expectations, tight deadlines, and the need to troubleshoot technical issues quickly. However, stress levels vary depending on the work environment, workload, and individual skills in communication and problem-solving.
More about Help Desk jobs

What are the most commonly searched types of Help Desk jobs in Worcester, MA?

The most popular types of Help Desk jobs in Worcester, MA are:

What are popular job titles related to Help Desk jobs in Worcester, MA?

For Help Desk jobs in Worcester, MA, the most frequently searched job titles are:

What job categories do people searching Help Desk jobs in Worcester, MA look for?

The top searched job categories for Help Desk jobs in Worcester, MA are:

What cities near Worcester, MA are hiring for Help Desk jobs?

Cities near Worcester, MA with the most Help Desk job openings:

Help Desk jobs near you
Infographic showing various Help Desk job openings in Worcester, MA as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 25% Part Time, and 5% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

Helpdesk Administrator

PB consulting

Wellesley, MA • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

We are seeking a Helpdesk Administrator to provide first-level technical support for corporate and retail users. The ideal candidate will have experience troubleshooting hardware, software, Windows environments, Microsoft 365, and retail technology systems. This role is responsible for resolving technical issues, managing service requests, supporting end users, and ensuring timely issue resolution while delivering excellent customer service.

Primary Responsibilities
  • Serve as the first point of contact for IT support requests from corporate and retail users.
  • Troubleshoot and resolve issues related to desktops, laptops, mobile devices, printers, peripherals, and business applications.
  • Provide technical support for retail technologies, including Point of Sale (POS) systems, payment terminals, barcode scanners, receipt printers, and inventory management applications.
  • Log, prioritize, track, and resolve incidents and service requests using the organization's ticketing system.
  • Escalate complex issues to appropriate technical teams while maintaining ownership and communication with end users.
  • Manage user accounts, password resets, access permissions, and onboarding/offboarding activities.
  • Install, configure, and maintain Windows operating systems, software applications, and hardware devices.
  • Assist with software deployments, system upgrades, hardware refreshes, and technology rollouts.
  • Create and maintain technical documentation, knowledge base articles, and troubleshooting guides.
  • Monitor ticket queues to ensure service level agreement (SLA) compliance.
  • Provide remote support via phone, email, chat, and remote desktop tools.
  • Collaborate with infrastructure, network, security, and application support teams to resolve technical issues.
Required Qualifications
  • Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
  • 2+ years of experience in Help Desk, Service Desk, Desktop Support, or Technical Support.
  • Experience supporting Microsoft Windows operating systems and Microsoft 365 applications.
  • Knowledge of Active Directory, user account administration, and password management.
  • Experience with IT service management and ticketing systems such as ServiceNow, Jira Service Management, Zendesk, or similar.
  • Strong troubleshooting skills across hardware, software, and basic networking issues.
  • Excellent verbal and written communication skills.
  • Strong customer service and problem-solving abilities.
Preferred Qualifications
  • Experience supporting retail environments and store technology solutions.
  • Knowledge of POS systems, payment processing devices, barcode scanners, receipt printers, and inventory management systems.
  • Experience with Mobile Device Management (MDM) platforms.
  • Familiarity with remote support tools and endpoint management solutions.
  • ITIL Foundation certification or equivalent IT service management experience.
  • Experience supporting enterprise environments across multiple locations.

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