Hartford, CT · On-site
$20 - $25/mo
Help Desk Technician Location: Onsite - Hartford, Connecticut Employment Type: W2 Only Work Authorization: US Citizens / Green Card Holders Only Duration: Long-Term Schedule: Monday-Friday, 8:00 AM ...
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Hartford, CT · On-site
$20 - $25/mo
Help Desk Technician Location: Onsite - Hartford, Connecticut Employment Type: W2 Only Work Authorization: US Citizens / Green Card Holders Only Duration: Long-Term Schedule: Monday-Friday, 8:00 AM ...
Broad Brook, CT · On-site
The Help Desk Technician is responsible for ensuring a smooth and efficient operation of the organization's IT infrastructure by responding to user inquiries, resolving problems, and escalating ...
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Broad Brook, CT · On-site
The Help Desk Technician is responsible for ensuring a smooth and efficient operation of the organization's IT infrastructure by responding to user inquiries, resolving problems, and escalating ...
East Windsor, CT · On-site
$22.50 - $26.50/hr
The Help Desk Technician is responsible for ensuring a smooth and efficient operation of the organization's IT infrastructure by responding to user inquiries, resolving problems, and escalating ...
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East Windsor, CT · On-site
$22.50 - $26.50/hr
The Help Desk Technician is responsible for ensuring a smooth and efficient operation of the organization's IT infrastructure by responding to user inquiries, resolving problems, and escalating ...
East Granby, CT · On-site
$20 - $27/hr
Kinsley is seeking a Help Desk Technician to provide user support while also serving as a backup for monitoring and maintaining the organization's computer systems and networks. The Help Desk ...
East Granby, CT · On-site
$20 - $27/hr
Kinsley is seeking a Help Desk Technician to provide user support while also serving as a backup for monitoring and maintaining the organization's computer systems and networks. The Help Desk ...
East Granby, CT · On-site
$26 - $32/hr
Kinsley is seeking a Help Desk Technician to provide user support while also serving as a backup for monitoring and maintaining the organization's computer systems and networks. The Help Desk ...
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East Granby, CT · On-site
$26 - $32/hr
Kinsley is seeking a Help Desk Technician to provide user support while also serving as a backup for monitoring and maintaining the organization's computer systems and networks. The Help Desk ...
$26 - $32/hr
The Help Desk Technician will provide technical assistance and training to employees while supporting and maintaining our technology infrastructure. Kinsley Power Systems, a family-owned business ...
$26 - $32/hr
The Help Desk Technician will provide technical assistance and training to employees while supporting and maintaining our technology infrastructure. Kinsley Power Systems, a family-owned business ...
Hartford, CT · On-site
$25/hr
Help Desk Technician Location : Hartford, CT Fully Onsite $25/hr on W2 1. PC Hardware and software installation 2. End user support - face to face and via telephone 3. Excellent customer service ...
Hartford, CT · On-site
$25/hr
Help Desk Technician Location : Hartford, CT Fully Onsite $25/hr on W2 1. PC Hardware and software installation 2. End user support - face to face and via telephone 3. Excellent customer service ...
Hartford, CT · On-site
$20.75 - $28.25/hr
Help Desk Analyst Client: CT DCF Location: 505 Hudson Street Hartford, Connecticut 06106-0000 Shift: 08:00 Am to 05:00 Pm Duration: 12+ Months REQUIRED AGENCY: Department of Children and Families
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Hartford, CT · On-site
$20.75 - $28.25/hr
Help Desk Analyst Client: CT DCF Location: 505 Hudson Street Hartford, Connecticut 06106-0000 Shift: 08:00 Am to 05:00 Pm Duration: 12+ Months REQUIRED AGENCY: Department of Children and Families
East Granby, CT · On-site
$20 - $27/hr
They are seeking a Help Desk Technician to provide user support and maintain the organization's computer systems and networks. Responsibilities : • Install and configure computer hardware ...
East Granby, CT · On-site
$20 - $27/hr
They are seeking a Help Desk Technician to provide user support and maintain the organization's computer systems and networks. Responsibilities : • Install and configure computer hardware ...
$18/hr
Company Description Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Our account managers and recruiters have over a decade of ...
$18/hr
Company Description Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Our account managers and recruiters have over a decade of ...
Hadley, MA · On-site
$19.25 - $26/hr
We are currently seeking a Help Desk Support Technician for a Full-Time position. Overview NuAxis Innovations is seeking a Help Desk Support Technician to provide frontline IT support in a fast-paced ...
Hadley, MA · On-site
$19.25 - $26/hr
We are currently seeking a Help Desk Support Technician for a Full-Time position. Overview NuAxis Innovations is seeking a Help Desk Support Technician to provide frontline IT support in a fast-paced ...
Hadley, MA · On-site
$19.25 - $26/hr
We are currently seeking a Help Desk Support Technician for a Full-Time position. Overview NuAxis Innovations is seeking a Help Desk Support Technician to provide frontline IT support in a fast-paced ...
Hadley, MA · On-site
$19.25 - $26/hr
We are currently seeking a Help Desk Support Technician for a Full-Time position. Overview NuAxis Innovations is seeking a Help Desk Support Technician to provide frontline IT support in a fast-paced ...
Hadley, MA · On-site
$19.25 - $26/hr
We are currently seeking a Help Desk Support Technician for a Full-Time position. Overview NuAxis Innovations is seeking a Help Desk Support Technician to provide frontline IT support in a fast-paced ...
Hadley, MA · On-site
$19.25 - $26/hr
We are currently seeking a Help Desk Support Technician for a Full-Time position. Overview NuAxis Innovations is seeking a Help Desk Support Technician to provide frontline IT support in a fast-paced ...
Hadley, MA · On-site
$19.25 - $26/hr
We are currently seeking a Help Desk Support Technician for a Full-Time position. Overview NuAxis Innovations is seeking a Help Desk Support Technician to provide frontline IT support in a fast-paced ...
Hadley, MA · On-site
$19.25 - $26/hr
We are currently seeking a Help Desk Support Technician for a Full-Time position. Overview NuAxis Innovations is seeking a Help Desk Support Technician to provide frontline IT support in a fast-paced ...
Hadley, MA · On-site
$19.25 - $26/hr
They are currently seeking a Help Desk Support Technician to provide frontline IT support in a fast-paced environment, focusing on mission-critical operations. Responsibilities : • Deliver Tier 1 ...
Hadley, MA · On-site
$19.25 - $26/hr
They are currently seeking a Help Desk Support Technician to provide frontline IT support in a fast-paced environment, focusing on mission-critical operations. Responsibilities : • Deliver Tier 1 ...
East Hartford, CT · Remote
$19.75 - $26.50/hr
Provide day-to-day Help Desk services and escalate unresolved issues to the appropriate point of contact. * Monitor alarms and system performance indicators across deployed assets. * Deliver remote ...
East Hartford, CT · Remote
$19.75 - $26.50/hr
Provide day-to-day Help Desk services and escalate unresolved issues to the appropriate point of contact. * Monitor alarms and system performance indicators across deployed assets. * Deliver remote ...
East Hartford, CT · On-site
$19.75 - $26.50/hr
Provide day-to-day Help Desk services and escalate unresolved issues to the appropriate point of contact. * Monitor alarms and system performance indicators across deployed assets. * Deliver remote ...
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East Hartford, CT · On-site
$19.75 - $26.50/hr
Provide day-to-day Help Desk services and escalate unresolved issues to the appropriate point of contact. * Monitor alarms and system performance indicators across deployed assets. * Deliver remote ...
East Hartford, CT · On-site
$19.75 - $26.50/hr
Provide day-to-day Help Desk services and escalate unresolved issues to the appropriate point of contact. * Monitor alarms and system performance indicators across deployed assets. * Deliver remote ...
East Hartford, CT · On-site
$19.75 - $26.50/hr
Provide day-to-day Help Desk services and escalate unresolved issues to the appropriate point of contact. * Monitor alarms and system performance indicators across deployed assets. * Deliver remote ...
Hartford, CT · On-site
We are looking for a dedicated IT Help Desk Professional to join our team. Ready to Join Us? Click "Apply for This Job" ALL-GAS Company is proud to be an equal opportunity employer. We value ...
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Hartford, CT · On-site
We are looking for a dedicated IT Help Desk Professional to join our team. Ready to Join Us? Click "Apply for This Job" ALL-GAS Company is proud to be an equal opportunity employer. We value ...
Hadley, MA · On-site
$19.25 - $26/hr
We are currently seeking a Help Desk Support Technician for a Full-Time position. Overview NuAxis Innovations is seeking a Help Desk Support Technician to provide frontline IT support in a fast-paced ...
Hadley, MA · On-site
$19.25 - $26/hr
We are currently seeking a Help Desk Support Technician for a Full-Time position. Overview NuAxis Innovations is seeking a Help Desk Support Technician to provide frontline IT support in a fast-paced ...
$12.70 - $14.61
2% of jobs
$14.61 - $16.53
6% of jobs
$16.53 - $18.44
12% of jobs
$18.98 is the 25th percentile. Wages below this are outliers.
$18.44 - $20.36
17% of jobs
The median wage is $21.89 / hr.
$20.36 - $22.28
16% of jobs
$22.28 - $24.19
16% of jobs
$25.15 is the 75th percentile. Wages above this are outliers.
$24.19 - $26.11
12% of jobs
$26.11 - $28.03
7% of jobs
$28.03 - $29.94
6% of jobs
$29.94 - $31.86
3% of jobs
$31.86 - $33.77
2% of jobs
$12
$23
$33
| Aspect | Help Desk | Technical Support Specialist |
|---|---|---|
| Credentials | Typically requires a high school diploma or equivalent; certifications like CompTIA A+ are common | Often requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs |
| Work Environment | Office or remote; front-line support for end-users | Office or remote; more specialized technical troubleshooting |
| Employer & Industry Usage | Used across various industries for user support | Common in IT, tech companies, and service providers |
| Search & Comparison Intent | High overlap; both support end-users with technical issues |
Help Desk and Technical Support Specialist roles share many similarities, including work environment and required certifications. However, Help Desk positions typically focus on general user support and troubleshooting, while Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support structures and serve as entry points for technical assistance in organizations.
Help Desk Technician
Location: Onsite – Hartford, Connecticut
Employment Type: W2 Only
Work Authorization: US Citizens / Green Card Holders Only
Duration: Long-Term
Schedule: Monday–Friday, 8:00 AM – 5:00 PM
Hours: 40 hours per week
About the Role
We are seeking a Help Desk Technician to provide Level 1 technical support, user account administration, and end-user assistance for mission-critical enterprise applications and agency systems. This role supports users across a child welfare technology environment and requires strong customer service, attention to detail, troubleshooting skills, and the ability to follow established IT support procedures.
Responsibilities
• Provide Level 1 help desk support through phone, remote assistance, and onsite support
• Troubleshoot PC hardware, software, login, access, and application-related issues
• Process user administration requests, including adds, moves, changes, and account updates
• Review forms and requests for accuracy, completeness, and proper authorization
• Maintain user accounts in system administration tools and support access management activities
• Escalate complex technical issues to higher-level support teams as needed
• Communicate clearly with internal teams, users, and partner agencies to resolve issues
• Maintain accurate documentation, ticket records, and support activity history
• Follow IT support protocols, security procedures, and record retention requirements
Required Skills
• Minimum 1+ year of IT Support or Help Desk experience required
• Experience with PC hardware and software installation, troubleshooting, and support
• Strong end-user support experience through phone, remote, and face-to-face assistance
• Strong customer service, communication, and problem-solving skills
• Ability to follow procedures, validate information, and maintain accurate documentation
• Strong attention to detail and ability to manage sensitive information confidentially
• Must be able to work onsite in Hartford, CT
• Must pass required background checks and security clearances
Preferred Skills
• Active Directory user administration experience
• Windows 10 and Windows 11 support experience
• Office 365 support and troubleshooting experience
• Device imaging, configuration, deployment, and endpoint troubleshooting experience
• Experience supporting enterprise applications or public sector environments
Join a long-term onsite opportunity where your help desk skills, customer service mindset, and attention to detail can support critical technology services for agency users.
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In the dynamic landscape of today’s business environment, flexibility is key. At Centstone, we understand the unique demands of your industry and offer tailored Contract Hiring solutions to empower your organization with the right talent when you need it most.
Recruiting and staffing services
51 - 200 Employees
Hazlet, NJ, US
2022
