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Help Desk Jobs in Mashpee, MA (NOW HIRING)

Inficare Technologies

Service desk L1 engineer

Plymouth, MA · On-site

$22.25 - $30.50/hr

Service desk L1 engineer Location: Plymouth MA - Onsite he Service Desk Analyst is responsible for providing Level 1 and Level 2 technical support to banking staff across branches, operations centers ...

IBSS

Service Desk Support - Level I

Woods Hole, MA · On-site

$55K - $58K/yr

Service Desk Support - Level I Location: On Site, East Falmouth, MA Clearance Required: Public Trust Eligible Salary Range: $55K - $58K Application Deadline: September 30, 2026 To apply, please ...

ANCHOR IN

Front Desk Attendant

Hyannis, MA · On-site

$18 - $20/hr

As a Front Desk Attendant, you will be an essential part of our team, helping guests feel at home from arrival through departure. If you are passionate about hospitality and enjoy delivering ...

Anchor-In

Front Desk Attendant

Hyannis, MA · On-site

$13.75 - $17.75/hr

As a Front Desk Attendant, you will be an essential part of our team, helping guests feel at home from arrival through departure. If you are passionate about hospitality and enjoy delivering ...

Linchris

Front Desk Attendant

Hyannis, MA · On-site

$13.75 - $17.75/hr

As a Front Desk Attendant, you will be an essential part of our team, helping guests feel at home from arrival through departure. If you are passionate about hospitality and enjoy delivering ...

ANCHOR IN

Front Desk Attendant

Hyannis, MA · On-site

$13.75 - $17.75/hr

As a Front Desk Attendant, you will be an essential part of our team, helping guests feel at home from arrival through departure. If you are passionate about hospitality and enjoy delivering ...

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All JobsHelp Desk JobsHelp Desk Jobs in Mashpee, MA

Help Desk information

See Mashpee, MA salary details

$13

$23

$34

How much do help desk jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for help desk in Mashpee, MA is $23.78, according to ZipRecruiter salary data. Most workers in this role earn between $19.76 and $26.68 per hour, depending on experience, location, and employer.

What is a help desk?

Help Desk jobs involve providing technical support and assistance to users experiencing issues with computer systems, software, or hardware. Professionals in these roles typically respond to customer inquiries, troubleshoot problems, and resolve technical issues either remotely or in person. They document incidents, escalate complex issues when necessary, and may also assist with setting up equipment or software. Help Desk staff play a critical role in ensuring smooth IT operations and maintaining productivity by minimizing downtime for users.

What are the key skills and qualifications needed to thrive as a help desk professional, and why are they important?

To thrive as a Help Desk professional, you need a solid understanding of computer hardware, software troubleshooting, and strong problem-solving skills, often supported by a relevant IT degree or certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Excellent communication, patience, and customer service orientation are crucial soft skills for effectively assisting users. These competencies ensure timely technical support, user satisfaction, and efficient resolution of IT issues within an organization.

What are some common challenges faced by help desk professionals, and how can they effectively manage them?

Help Desk professionals often encounter challenges such as handling a high volume of support requests, dealing with frustrated users, and balancing multiple priorities. To manage these effectively, it's important to develop strong communication and time management skills, maintain a calm and empathetic demeanor, and stay organized through ticketing systems. Many teams also offer training and peer support to help staff stay updated on new technologies and procedures, making it easier to resolve issues efficiently while maintaining a positive customer experience.

What is the difference between Help Desk vs Technical Support Specialist?

AspectHelp DeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentOffice or remote; front-line support for end-usersOffice or remote; more specialized technical troubleshooting
Employer & Industry UsageUsed across various industries for user supportCommon in IT, tech companies, and service providers
Search & Comparison IntentHigh overlap; both support end-users with technical issues

Help Desk and Technical Support Specialist roles share many similarities, including work environment and required certifications. However, Help Desk positions typically focus on general user support and troubleshooting, while Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support structures and serve as entry points for technical assistance in organizations.

Is help desk a stressful job?

Help desk jobs can be stressful due to high customer expectations, tight deadlines, and the need to troubleshoot technical issues quickly. However, stress levels vary depending on the work environment, workload, and individual skills in communication and problem-solving.
More about Help Desk jobs

What are the most commonly searched types of Help Desk jobs in Mashpee, MA?

The most popular types of Help Desk jobs in Mashpee, MA are:

What cities near Mashpee, MA are hiring for Help Desk jobs?

Cities near Mashpee, MA with the most Help Desk job openings:

Help Desk jobs near you
Infographic showing various Help Desk job openings in Mashpee, MA as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, and 4% Contract. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution, with an average salary of $49,466 per year, or $23.8 per hour.

Service desk L1 engineer

Plymouth, MA • On-site

Inficare Technologies
Recruiting and Staffing Services • 51 - 200 employees
Learn more about Inficare Technologiesexternal

$22.25 - $30.50/hr

Full-time

Re-posted 13 days ago

Job description

Role: Service desk L1 engineer
Location: Plymouth MA - Onsite
he Service Desk Analyst is responsible for providing Level 1 and Level 2 technical support to banking staff across branches, operations centers, and corporate offices. This role ensures timely resolution of IT incidents, service requests, and user issues while maintaining compliance with U.S. banking regulations, cybersecurity standards, and internal IT policies.
What's this role about?
  • Service Desk for US Client.
  • 2-3 years of Phone/Customer support experience Mandatory with excellent communication skills
  • 2-3 years of Windows Technical Service desk experience is necessary
  • knowledge Windows 11 and basics of Windows Server
  • Basic knowledge with the following: Windows, AD, VMWare, Exchange, MECM, SCOM etc.,
  • ITSM ticketing tools such as Ivanti, ServiceNow etc.,
  • User password reset/account unlock/creation for Active Directory, Horizon, Business applications etc.,
  • Remote desktop connectivity applications, Windows end point support
  • MS Office Suite and application support
  • Web Application, VPN knowledge
  • Administer and provide User account provisioning.
  • Support desktops, laptops, thin clients, printers, scanners, and peripherals
  • Install, configure, and update banking-approved software
  • Follow all internal controls and policies
  • Assist in password resets, MFA support, and identity/access management requests.
  • Identify and report suspicious activity or potential security threats
  • Maintain a strong focus on data privacy and cybersecurity best practices
  • Document solutions and create user guides/knowledge base articles
  • Responsible for installing desktop applications and software
  • Use the Incident Management System to document and manage problems and work requests and their respective resolutions
  • Responds to telephone calls, email, instant messages, and create tickets; Assign work orders / incidents to appropriate support teams and follow up until closure
  • Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs
  • Route problems to internal 2nd level IT support staff.
  • Highly self-motivated with keen attention to detail

We also want you to have knowledge on:
  • Ticket Management
  • Customer Satisfaction
  • First Call Resolution
  • Create SOP and Knowledge Base articles for top call generators.

Required Skills & Qualifications
  • Bachelor's/associate degree in IT, Computer Science, or related field (preferred).
  • 2-3 years of experience in IT service desk or technical support role.
  • Experience supporting a bank or financial services environment (preferred).
  • Basic and Above Average knowledge of:
  • Windows OS & Microsoft 365
  • Active Directory / Azure AD
  • VPN & MFA
  • ITIL framework
  • Excellent communication, customer service, and problem-solving skills.
  • Ability to work in a fast-paced, highly regulated environment.

Educational requirement:
  • Graduate and preferably BCA or any other Technical Field.
  • Excellent Communication Skills (Written/Verbal)
  • Exceptional customer service orientation
  • Excellent communication skills, both written and verbal
  • Disciplined, systematic problem-solving skills required.

Apply