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Help Desk Jobs in Mashpee, MA (NOW HIRING)

Community Foundation Services

IT Help Desk

New Bedford, MA · On-site

$24 - $27.25/hr

Summary The Help Desk Support candidate will provide first-level support to all employees seeking answers to questions or issues around all technical needs. This role will field support requests by ...

Community Foundation Services

IT Help Desk

New Bedford, MA · On-site

$24 - $27.25/hr

Summary The Help Desk Support candidate will provide first-level support to all employees seeking answers to questions or issues around all technical needs. This role will field support requests by ...

Inficare Technologies

Service desk L1 engineer

Plymouth, MA · On-site

$22.25 - $30.50/hr

Service desk L1 engineer Location: Plymouth MA - Onsite he Service Desk Analyst is responsible for providing Level 1 and Level 2 technical support to banking staff across branches, operations centers ...

Anchor-In

Front Desk Attendant

Hyannis, MA · On-site

$13.75 - $17.75/hr

As a Front Desk Attendant, you will be an essential part of our team, helping guests feel at home from arrival through departure. If you are passionate about hospitality and enjoy delivering ...

Linchris

Front Desk Attendant

Hyannis, MA · On-site

$13.75 - $17.75/hr

As a Front Desk Attendant, you will be an essential part of our team, helping guests feel at home from arrival through departure. If you are passionate about hospitality and enjoy delivering ...

ANCHOR IN

Front Desk Attendant

Hyannis, MA

$18 - $20/hr

As a Front Desk Attendant, you will be an essential part of our team, helping guests feel at home from arrival through departure. If you are passionate about hospitality and enjoy delivering ...

ANCHOR IN

Front Desk Attendant

Hyannis, MA

$13.75 - $17.75/hr

As a Front Desk Attendant, you will be an essential part of our team, helping guests feel at home from arrival through departure. If you are passionate about hospitality and enjoy delivering ...

Harbor View Hotel

Front Desk Agent

Edgartown, MA · On-site

$16.75 - $21.25/hr

Front Desk/Guest Experience Agent Do you have a passion for providing excellent guest service in a ... To make an investment in you to help you succeed * Provide you with detailed training * To provide ...

Jiten Hotel Management

Front Desk Agent

Hyannis, MA · On-site

$15 - $19/hr

Front Desk Associates are the "FACE" of our Hotel. You are serving guest at the front desk while ... helpful demeanor • Able to work a flexible schedule that will include nights, weekends, and ...

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Help Desk information

See Mashpee, MA salary details

$13

$23

$34

How much do help desk jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for help desk in Mashpee, MA is $23.78, according to ZipRecruiter salary data. Most workers in this role earn between $19.76 and $26.68 per hour, depending on experience, location, and employer.

What is a help desk?

Help Desk jobs involve providing technical support and assistance to users experiencing issues with computer systems, software, or hardware. Professionals in these roles typically respond to customer inquiries, troubleshoot problems, and resolve technical issues either remotely or in person. They document incidents, escalate complex issues when necessary, and may also assist with setting up equipment or software. Help Desk staff play a critical role in ensuring smooth IT operations and maintaining productivity by minimizing downtime for users.

What are the key skills and qualifications needed to thrive as a help desk professional, and why are they important?

To thrive as a Help Desk professional, you need a solid understanding of computer hardware, software troubleshooting, and strong problem-solving skills, often supported by a relevant IT degree or certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Excellent communication, patience, and customer service orientation are crucial soft skills for effectively assisting users. These competencies ensure timely technical support, user satisfaction, and efficient resolution of IT issues within an organization.

What are some common challenges faced by help desk professionals, and how can they effectively manage them?

Help Desk professionals often encounter challenges such as handling a high volume of support requests, dealing with frustrated users, and balancing multiple priorities. To manage these effectively, it's important to develop strong communication and time management skills, maintain a calm and empathetic demeanor, and stay organized through ticketing systems. Many teams also offer training and peer support to help staff stay updated on new technologies and procedures, making it easier to resolve issues efficiently while maintaining a positive customer experience.

What is the difference between Help Desk vs Technical Support Specialist?

AspectHelp DeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentOffice or remote; front-line support for end-usersOffice or remote; more specialized technical troubleshooting
Employer & Industry UsageUsed across various industries for user supportCommon in IT, tech companies, and service providers
Search & Comparison IntentHigh overlap; both support end-users with technical issues

Help Desk and Technical Support Specialist roles share many similarities, including work environment and required certifications. However, Help Desk positions typically focus on general user support and troubleshooting, while Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support structures and serve as entry points for technical assistance in organizations.

Is help desk a stressful job?

Help desk jobs can be stressful due to high customer expectations, tight deadlines, and the need to troubleshoot technical issues quickly. However, stress levels vary depending on the work environment, workload, and individual skills in communication and problem-solving.
More about Help Desk jobs

What are the most commonly searched types of Help Desk jobs in Mashpee, MA?

The most popular types of Help Desk jobs in Mashpee, MA are:

What job categories do people searching Help Desk jobs in Mashpee, MA look for?

The top searched job categories for Help Desk jobs in Mashpee, MA are:

What cities near Mashpee, MA are hiring for Help Desk jobs?

Cities near Mashpee, MA with the most Help Desk job openings:

Help Desk jobs near you
Infographic showing various Help Desk job openings in Mashpee, MA as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, and 4% Contract. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution, with an average salary of $49,466 per year, or $23.8 per hour.

IT Help Desk

New Bedford, MA • On-site

Community Foundation Services
See more jobs at Community Foundation Servicesexternal

$24 - $27.25/hr

Other

Medical, Dental, Vision, Life, Retirement

Posted 14 days ago

Job description

Summary
The Help Desk Support candidate will provide first-level support to all employees seeking answers to questions or issues around all technical needs. This role will field support requests by phone, email or web to provide better and immediate support to employees having issues. Candidate will work with other IT team members to coordinate schedules, escalate cases and provide additional assistance as needed.
Child and Family Services recognizes the power in Diversity and believes that Equity is a Human Right.
Child & Family Services carefully considers a wide range of factors when determining compensation including, but not limited to, prior experience, education, certification(s), license(s), skills and expertise, location, internal equity and other factors that are job related and consistent with business need. Our goal is to support, reward and compensate the entire individual. Depending on role eligibility, your offer may include a bonus or other incentives. Therefore, final offer amounts may vary from the amount stated.
Job Responsibilities & Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
  • Serve as the first point of contact for the Information Technology department's Electronic Health Record (EHR) and Technical teams using phone or electronic ticket system
  • Triage employee technical issues by asking questions and documenting information pertaining to staff concerns
  • Perform troubleshooting using diagnostic techniques to resolve common and Level 1 technical issues
  • Escalate cases which require admin-level access, custom configurations, database edits, or server/network changes
  • Utilize excellent customer service skills when triaging employee issues
  • Lead creation of new hire accounts in all 3rd party and on-premises systems
  • Lead creation of new hire accounts in all EHR environments
  • Lead terminations of employee accounts in all 3rd party and on-premises systems
  • Lead terminations of employee accounts in all EHR platforms and related integrations
  • Assist both EHR and Technical teams with any ongoing projects as needed
  • Recording all interactions involving technical assistance
  • Follow-up and updating staff ticket statuses
  • Manage Help Desk tickets in a timely manner and meet all SLA's
  • Follow-up with employees to ensure issues are resolved
  • Watch for issue trends and report to Director of IT
  • Run diagnostics to resolve customer reported issues
  • Maintain inventory system
  • Other duties as assigned

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Required Education and Experience
High School diploma or equivalent with technical background or call center experience preferred.
Cultural Competency Qualifications:
  • Awareness of personal attitudes, beliefs, biases, and assumptions about others
  • Knowledge of the various dimensions of diversity, including gender, race, and ethnicity
  • Acknowledging that people from other cultural groups may not share the same beliefs and practices or perceive experiences in the same way
  • Cultural knowledge of key populations that will be served to address disparities in service delivery
  • Demonstrates positive attitudes towards cultural differences by showing respect and openness towards people whose social and cultural background is different from one's own
  • Demonstrates skills for communication and interaction across cultures, including the ability to recognize and manage personal behaviors, moods, and impulses to create an inclusive, equitable, and welcoming climate within the agency

Travel Required
Must have a valid driver's license and reliable transportation that meets CFS Driver Policy. Travel is required to provide services in different settings and to attend agency meetings, events, and trainings
Benefits:
  • Benefit eligible at 20+ hours per week
  • Medical - Harvard Pilgrim/HealthPlans Inc.
  • Dental - Unum
  • Vision - EyeMed
  • Wellworks for You (Employee Wellness)
  • 2 weeks' vacation accrued over 1st year, 3 weeks after 3 years, 4 weeks after 5 years and 5 weeks after 20 years
  • 12 Sick Days, 10 Paid Holidays, and 2 Personal Days per year
  • Flexible spending accounts - save on medical expenses and dependent care!
  • 401K - CFS matches first 1% at 100%; 2%-6% of annual earnings are matched at 50%
  • 100% Employer paid Life Insurance
  • 100% Employer paid Long Term Disability and AD&D
  • Supplemental/Voluntary Life Insurance, AD&D Insurance, Accident Insurance, Critical Illness Insurance, and Hospital Indemnity Insurance available for you, your spouse, and your children
  • Tuition reimbursement - Up to $1,500 per calendar year
  • Professional Licensure reimbursement (LICSW, LMHC)
  • 24-hour travel assistance, mileage reimbursement, discounted Healthtrax gym membership, and employee appreciation events!

Child and Family Services, Inc. values a diverse workplace and strongly encourages applicants from the BIPOC, LGBTQ+, AAPI, Hispanic, Latinx and Veteran communities to apply for employment. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, citizenship, age, gender, sex,( including gender identity, sexual orientation, and pregnancy) disability status, protected veteran status, or any other characteristic protected by law.

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