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Help Desk Jobs in Springfield, OR (NOW HIRING)

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

Showing results 21-40

Help Desk information

See Springfield, OR salary details

$13

$23

$35

How much do help desk jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for help desk in Springfield, OR is $23.96, according to ZipRecruiter salary data. Most workers in this role earn between $19.90 and $26.88 per hour, depending on experience, location, and employer.

What is a help desk?

Help Desk jobs involve providing technical support and assistance to users experiencing issues with computer systems, software, or hardware. Professionals in these roles typically respond to customer inquiries, troubleshoot problems, and resolve technical issues either remotely or in person. They document incidents, escalate complex issues when necessary, and may also assist with setting up equipment or software. Help Desk staff play a critical role in ensuring smooth IT operations and maintaining productivity by minimizing downtime for users.

What are the key skills and qualifications needed to thrive as a help desk professional, and why are they important?

To thrive as a Help Desk professional, you need a solid understanding of computer hardware, software troubleshooting, and strong problem-solving skills, often supported by a relevant IT degree or certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Excellent communication, patience, and customer service orientation are crucial soft skills for effectively assisting users. These competencies ensure timely technical support, user satisfaction, and efficient resolution of IT issues within an organization.

What are some common challenges faced by help desk professionals, and how can they effectively manage them?

Help Desk professionals often encounter challenges such as handling a high volume of support requests, dealing with frustrated users, and balancing multiple priorities. To manage these effectively, it's important to develop strong communication and time management skills, maintain a calm and empathetic demeanor, and stay organized through ticketing systems. Many teams also offer training and peer support to help staff stay updated on new technologies and procedures, making it easier to resolve issues efficiently while maintaining a positive customer experience.

What is the difference between Help Desk vs Technical Support Specialist?

AspectHelp DeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentOffice or remote; front-line support for end-usersOffice or remote; more specialized technical troubleshooting
Employer & Industry UsageUsed across various industries for user supportCommon in IT, tech companies, and service providers
Search & Comparison IntentHigh overlap; both support end-users with technical issues

Help Desk and Technical Support Specialist roles share many similarities, including work environment and required certifications. However, Help Desk positions typically focus on general user support and troubleshooting, while Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support structures and serve as entry points for technical assistance in organizations.

Is help desk a stressful job?

Help desk jobs can be stressful due to high customer expectations, tight deadlines, and the need to troubleshoot technical issues quickly. However, stress levels vary depending on the work environment, workload, and individual skills in communication and problem-solving.

What are the most commonly searched types of Help Desk jobs in Springfield, OR?

The most popular types of Help Desk jobs in Springfield, OR are:

What are popular job titles related to Help Desk jobs in Springfield, OR?

For Help Desk jobs in Springfield, OR, the most frequently searched job titles are:

What job categories do people searching Help Desk jobs in Springfield, OR look for?

The top searched job categories for Help Desk jobs in Springfield, OR are:

What cities near Springfield, OR are hiring for Help Desk jobs?

Cities near Springfield, OR with the most Help Desk job openings:

Infographic showing various Help Desk job openings in Springfield, OR as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, and 3% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $49,841 per year, or $24 per hour.

Front Desk Office Assistant

Boender And Payment Attorneys

Eugene, OR โ€ข On-site

$40K/yr

Full-time

Posted 23 days ago


Job description

Boender & Payment, Attorneys, is looking for a Front Desk Office Assistant in downtown Eugene!

Boender & Payment, Attorneys, is a small law firm operating in downtown Eugene.  We take cases throughout the state of Oregon and we practice criminal defense and family law as well as business, non-profit law, and estate planning.  Our firm has three partners, three additional attorneys,  three paralegals, one legal assistant, and an office manager.  We are looking for another office assistant to help with our caseload and daily office and administrative duties (paralegal training not required).

The ideal candidate would have the following professional qualities and interpersonal skills:

  • experience working in a law firm or business office (1 year minimum required),
  • multi-line phone experience
  • confidence being the first person to interact with clients and visitors to the firm,
  • extreme organizational abilities,
  • technologically savvy,
  • multi-tasker,
  • keen attention to detail,
  • self-starter (there is never any downtime in the office, something always has to be done),
  • self-confidence and ability to help an office and the people in it be efficient,
  • interact professionally at all times with clients, colleagues, and co-workers,
  • efficiently summarize lengthy written material,
  • thrive in a fast-paced environment with heavy workloads,
  • calm under extreme pressure, work related stress, and deadlines,
  • open to constructive criticism, not defensive, and a good teachable attitude,
  • separate oneself emotionally from professional duties/cases,
  • ability to work with individuals charged with major felony crimes (including sex crimes and homicide), and
  • maintain sensitive and confidential information under all circumstances.
  • Looking for a long term commitment with opportunity for growth in the position

Position Details:

Compensation: (Hourly) $18/hour; Depending on experience

Hours: Monday though Friday 9am-5pm

Location: corner of 8th Avenue and Willamette

Misc: Must be able to show up to work consistently as scheduled