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Entry Level Help Desk Jobs in Springfield, OR (NOW HIRING)

MetroSys

IT Support Technician

Eugene, OR · On-site

$20 - $25/hr

Technical training, vocational education, military training, or entry-level IT experience ... Prior help desk, desktop support, field technician, or customer service experience. * Experience ...

MetroSys

IT Support Technician

Cottage Grove, OR · On-site

$20 - $25/hr

Technical training, vocational education, military training, or entry-level IT experience ... Prior help desk, desktop support, field technician, or customer service experience. * Experience ...

MetroSys

IT Support Technician

Cottage Grove, OR · On-site

$20 - $25/hr

Technical training, vocational education, military training, or entry-level IT experience ... Prior help desk, desktop support, field technician, or customer service experience. * Experience ...

MetroSys

IT Support Technician

Eugene, OR · On-site

$20 - $25/hr

Technical training, vocational education, military training, or entry-level IT experience ... Prior help desk, desktop support, field technician, or customer service experience. * Experience ...

MetroSys

IT Support Technician

Eugene, OR · On-site

$20 - $25/hr

Technical training, vocational education, military training, or entry-level IT experience ... Prior help desk, desktop support, field technician, or customer service experience. * Experience ...

MetroSys

IT Support Technician

Cottage Grove, OR · On-site

$20 - $25/hr

Technical training, vocational education, military training, or entry-level IT experience ... Prior help desk, desktop support, field technician, or customer service experience. * Experience ...

MetroSys, Inc.

IT Support Technician

Eugene, OR · On-site

$21.50 - $29.75/hr

... training, or entry-level IT experience. • Working knowledge of: Windows 10 and Windows 11 ... Preferred : • CompTIA A+ certification or equivalent knowledge. • Prior help desk, desktop ...

MetroSys

IT Support Technician

Eugene, OR · On-site

$20 - $25/hr

Technical training, vocational education, military training, or entry-level IT experience ... Prior help desk, desktop support, field technician, or customer service experience. * Experience ...

MetroSys, Inc.

IT Support Technician

Cottage Grove, OR · On-site

$22 - $30/hr

... training, or entry-level IT experience. • Working knowledge of: Windows 10 and Windows 11 ... Preferred : • CompTIA A+ certification or equivalent knowledge. • Prior help desk, desktop ...

MetroSys

IT Support Technician

Cottage Grove, OR · On-site

$20 - $25/hr

Technical training, vocational education, military training, or entry-level IT experience ... Prior help desk, desktop support, field technician, or customer service experience. * Experience ...

All JobsHelp Desk JobsEntry Level Help Desk JobsEntry Level Help Desk Jobs in Springfield, OR

Entry Level Help Desk information

See Springfield, OR salary details

$13

$23

$35

How much do entry level help desk jobs pay per hour?

As of Jul 8, 2026, the average hourly pay for entry level help desk in Springfield, OR is $23.96, according to ZipRecruiter salary data. Most workers in this role earn between $19.90 and $26.88 per hour, depending on experience, location, and employer.

What are entry level help desk jobs?

Entry level help desk jobs are positions where individuals provide technical support and troubleshooting assistance to users experiencing issues with computer systems, software, or hardware. These roles often involve answering calls, responding to emails or tickets, and guiding users through solutions for common IT problems. Entry level help desk technicians typically handle basic issues, escalate more complex problems to higher-level support, and may assist with setting up new equipment or accounts. This position is a common starting point for a career in IT, offering opportunities to develop technical and customer service skills.

What are the key skills and qualifications needed to thrive as an Entry Level Help Desk professional, and why are they important?

To thrive as an Entry Level Help Desk professional, you need a basic understanding of computer systems, troubleshooting methods, and customer service principles, often supported by a high school diploma or associate degree. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and manage technical issues under pressure. These skills and qualities ensure timely and accurate support, contributing to overall user satisfaction and smooth IT operations.

What is the difference between Entry Level Help Desk vs Technical Support Specialist?

AspectEntry Level Help DeskTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; some certifications like CompTIA A+ beneficialSimilar; often requires CompTIA A+ or Network+ certifications
Work EnvironmentHelp desk or call center, primarily remote or on-siteTechnical support teams, on-site or remote, often more specialized
Employer & Industry UsageIT departments, MSPs, tech companiesIT service providers, tech companies, corporate IT teams
Common Search & ComparisonYesYes

Entry Level Help Desk and Technical Support Specialist roles share similar credentials, work environments, and industry usage. The main difference lies in the scope: Help Desk roles typically handle general user issues, while Technical Support Specialists often deal with more technical or specialized problems. Both positions serve as entry points into IT support careers, with overlapping skills and certifications.

What are some common challenges faced by entry-level help desk professionals, and how can they overcome them?

Entry-level help desk professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating solutions clearly to non-technical users. To overcome these, it's important to develop strong time management skills, continuously expand technical knowledge through training and hands-on experience, and practice effective communication. Collaborating with more experienced team members and actively seeking feedback can also help build both confidence and competence in the role.
What job categories do people searching Entry Level Help Desk jobs in Springfield, OR look for? The top searched job categories for Entry Level Help Desk jobs in Springfield, OR are:
What cities near Springfield, OR are hiring for Entry Level Help Desk jobs? Cities near Springfield, OR with the most Entry Level Help Desk job openings:
Entry Level Help Desk jobs near you
Infographic showing various Entry Level Help Desk job openings in Springfield, OR as of July 2026, with employment types broken down into 79% Full Time, 19% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $49,841 per year, or $24 per hour.
IT Support Technician

IT Support Technician

MetroSys

Eugene, OR • On-site

$20 - $25/hr

Full-time

Posted 18 days ago

Job description

Position Overview

MetroSys is seeking a motivated IT Support Technician I to provide onsite IT support within a regional healthcare environment. This role is responsible for supporting end users, workstations, printers, peripherals, and common IT systems across hospital and clinic locations.

This is an excellent opportunity for individuals beginning their IT careers. Candidates with formal technical training, vocational education, military experience, or certifications such as CompTIA A+ are encouraged to apply. Professional experience may be substituted with relevant training and demonstrated technical aptitude.

The ideal candidate is customer-focused, dependable, eager to learn, and comfortable working directly with healthcare staff in a fast-paced environment.

Key Responsibilities
  • Provide onsite technical support for hospital and clinic personnel.
  • Troubleshoot and resolve issues related to:
    • Windows desktop and laptop systems
    • Microsoft Office applications
    • Printers and multifunction devices
    • Mobile devices and peripherals
    • Basic network connectivity
  • Install, configure, and deploy computer hardware and software.
  • Support workstation moves, adds, and changes.
  • Assist with user account support, password resets, and access-related requests.
  • Document incidents, requests, and resolutions within the ticketing system.
  • Escalate complex issues to senior technical teams when appropriate.
  • Support IT equipment inventory and asset management activities.
  • Maintain a professional and customer-focused presence in patient care and administrative environments.
  • Travel to satellite healthcare facilities as needed to provide onsite support.
Required Qualifications
  • High school diploma or equivalent.
  • Technical training, vocational education, military training, or entry-level IT experience.
  • Working knowledge of:
    • Windows 10 and Windows 11
    • Microsoft Office applications
    • Computer hardware and peripherals
    • Basic networking concepts
  • Strong customer service and communication skills.
  • Ability to follow documented procedures and troubleshooting processes.
  • Valid driver's license and reliable transportation for travel between facilities.
Preferred Qualifications
  • CompTIA A+ certification or equivalent knowledge.
  • Prior help desk, desktop support, field technician, or customer service experience.
  • Experience supporting healthcare environments is a plus.
  • Familiarity with Active Directory and Microsoft 365 environments.
  • Exposure to ticketing systems such as ServiceNow, Jira, Zendesk, or similar.

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