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Entry Level Help Desk Jobs in Remote, OR (NOW HIRING)

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Entry Level Help Desk information

See Remote, OR salary details

$12

$23

$33

How much do entry level help desk jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for entry level help desk in Remote, OR is $23.13, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.91 per hour, depending on experience, location, and employer.

What are entry level help desk jobs?

Entry level help desk jobs are positions where individuals provide technical support and troubleshooting assistance to users experiencing issues with computer systems, software, or hardware. These roles often involve answering calls, responding to emails or tickets, and guiding users through solutions for common IT problems. Entry level help desk technicians typically handle basic issues, escalate more complex problems to higher-level support, and may assist with setting up new equipment or accounts. This position is a common starting point for a career in IT, offering opportunities to develop technical and customer service skills.

What are the key skills and qualifications needed to thrive as an Entry Level Help Desk professional, and why are they important?

To thrive as an Entry Level Help Desk professional, you need a basic understanding of computer systems, troubleshooting methods, and customer service principles, often supported by a high school diploma or associate degree. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and manage technical issues under pressure. These skills and qualities ensure timely and accurate support, contributing to overall user satisfaction and smooth IT operations.

What is the difference between Entry Level Help Desk vs Technical Support Specialist?

AspectEntry Level Help DeskTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; some certifications like CompTIA A+ beneficialSimilar; often requires CompTIA A+ or Network+ certifications
Work EnvironmentHelp desk or call center, primarily remote or on-siteTechnical support teams, on-site or remote, often more specialized
Employer & Industry UsageIT departments, MSPs, tech companiesIT service providers, tech companies, corporate IT teams
Common Search & ComparisonYesYes

Entry Level Help Desk and Technical Support Specialist roles share similar credentials, work environments, and industry usage. The main difference lies in the scope: Help Desk roles typically handle general user issues, while Technical Support Specialists often deal with more technical or specialized problems. Both positions serve as entry points into IT support careers, with overlapping skills and certifications.

What are some common challenges faced by entry-level help desk professionals, and how can they overcome them?

Entry-level help desk professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating solutions clearly to non-technical users. To overcome these, it's important to develop strong time management skills, continuously expand technical knowledge through training and hands-on experience, and practice effective communication. Collaborating with more experienced team members and actively seeking feedback can also help build both confidence and competence in the role.
What are the most commonly searched types of Help Desk jobs in Remote, OR? The most popular types of Help Desk jobs in Remote, OR are:
What are popular job titles related to Entry Level Help Desk jobs in Remote, OR? For Entry Level Help Desk jobs in Remote, OR, the most frequently searched job titles are:
What job categories do people searching Entry Level Help Desk jobs in Remote, OR look for? The top searched job categories for Entry Level Help Desk jobs in Remote, OR are:
What cities near Remote, OR are hiring for Entry Level Help Desk jobs? Cities near Remote, OR with the most Entry Level Help Desk job openings:
Entry Level Help Desk jobs near you
Infographic showing various Entry Level Help Desk job openings in Remote, OR as of July 2026, with employment types broken down into 81% Full Time, 17% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $48,106 per year, or $23.1 per hour.
Utilities Office Support

Utilities Office Support

Oregon Coast Community Action

Coos Bay, OR • On-site

$15.20 - $15.91/hr

Full-time

Posted 19 days ago

Job description

Title: Utilities Office Support

Location: Coos Bay, Oregon Program: Utilities

Reports to: Utility and Weatherization Director

HR Contact: hr@orcca.us

Pay Level: Level – Assistant/Entry Level

Staff Supervised: None

FSLA Status: Non-exempt from overtime

Effective: 5-2026

Position Type: Full-Time Regular

Revised: 5-2026


Job Description


PRIMARY PURPOSE:

Work closely with Utilities team by providing general office support and first point of contact for energy applicants.


ESSENTIAL JOB FUNCTIONS (Reason position exists is to perform these functions):

(Duties assigned to this job include, but are not limited to, the following examples.)

  • Answer incoming telephone calls, provide status information on client applications and answer general questions about the energy program.
  • Manage the energy message and crisis logs and voicemail.
  • Manage energy email and print documents and forms.
  • Process incoming and outgoing energy mail.
  • In-person client interactions in the lobby as needed to answer client questions, intake crisis forms and provide information/forms/applications to clients.
  • Provide back-up front desk coverage when reception is unavailable.
  • Perform vendor verifications.
  • Perform data entry, utilizing Microsoft Office suite as well as ORCCA maintained databases.
  • Organization of client files and filing; including file purge at end of each fiscal year.
  • Perform various clerical duties including, but not limited to word processing, filing, copying, laminating, data entry, scanning, etc.
  • On occasion assist with Weatherization mailings and general phone calls.
  • Maintain friendly and helpful attitude.
  • Actively engage and support Diversity, Equity and Inclusion activities and inclusion in all work.
  • Responsible for personal safety, reporting incidents or accidents within a reasonable amount of time to supervisor or Safety Committee at Safetycommittee@orcca.us.
  • Responsible for picking up after one’s self and maintaining company owned equipment. Report damaged or malfunction equipment to supervisor, facilities maintenance or HR.
  • Performs other related duties as assigned.


TEAM EXPECTATIONS:

Teamwork - We join our individual strengths together creating teams and circles of cooperation to promote innovative thinking and bring opportunity to our community.

Partnerships - We create collaborative community partnerships to best leverage all resources available for the benefit of the community.

Diversity - We welcome and accept differences and honor our co-workers and clients by treating each person with equality, dignity, and respect.

Confidentiality & Ethics - We maintain a high standard of ethics and integrity to respect the confidentiality of clients and staff.

Physical Safety - We respond promptly to address health and safety needs or concerns for clients and staff.

Communications - We encourage timely, open-minded, respectful, and direct communication to alleviate controversies and foster a safe, productive workplace.

Health & Sustainability - Recognizing the importance of physical, emotional, and environmental health, we seek to inspire and model healthy, sustainable living.

Public Relations - We recognize that each of us represents the entire agency in our public interactions and strive to act in a consistently professional and unbiased manner.

Professional Growth - We provide an environment supportive to personal and professional growth, cross training, and advancement.


INDIVIDUAL EXPECTATIONS:

  • Model behaviors that demonstrate an understanding, acceptance and welcoming of diversity.
  • Attend staff meetings, center meetings, and/or other workshops/meetings as notified.
  • Maintain a positive attitude regarding ORCCA and all its programs.
  • Maintain respect and positive communication regarding all children, families and staff.
  • Maintain confidentiality of client and staff information.
  • Maintain open, two-way communication with staff.
  • Accept suggestions and guidance from supervisor and other management staff.
  • Seek feedback on job performance and evaluate suggestions and guidance to incorporate in performance.
  • Commit to further training. Develop an individual training plan using program tools, as appropriate.
  • Communicate with supervisor regarding any needed changes or concerns with work schedule.
  • Adhere to agency procedures as a mandated child abuse reporter.
  • Regular attendance is a requirement of the position.
  • Ability to perform the job with or without reasonable accommodations.


REQUIRED KNOWLEDGE, SKILLS, AND ABLILITIES:

  • Must have excellent communication skills and telephone etiquette.
  • Must be able to adhere to basic email etiquette.
  • Must have basic computer skills including navigating files and composing emails.
  • Must have positive outlook and be able to work with people in crisis.
  • Must be customer service oriented.
  • Ability to sit in meetings for as long as four hours at a time with a standard break.
  • Ability to work as part of a team or alone.
  • Ability to operate Windows based programs, and all available office equipment
  • Ability to utilize scripted email and verbal answers for frequently asked questions.
  • Ability to handle multiple tasks, public contact and work in a team atmosphere under tight constraints

EXPERIENCE AND EDUCATION REQUIREMENTS:

  • High School Diploma or GED required
  • Valid driver’s license and ability to drive for work required.
  • 2 years of reception experience preferred
  • Bi-lingual (English/Spanish) preferred
  • Strong computer knowledge & skills
  • Excellent organizational skills
  • Excellent communication skills and telephone etiquette


WORK ENVIRONMENT:

  • Geographic Area: Coos, Curry, and Coastal Douglas Counties Primary worksite: Coos Bay, Oregon.
  • May move or lift items up to 51 pounds.
  • Prolonged periods sitting at a desk and working on a computer.
  • Primarily indoors, in a climate-controlled environment; may not have access to sunlight. Occasional activities outside in a non-climate-controlled environment.
  • Potential for open workstations and cubicles with moderate to high noise; work from home where available.
  • Some travel-Required ODL and proof of insurance (ORCCA Policy).

OTHER:

  • Reliable method of getting to work.
  • Must be free from illegal drugs, may be subject to suspicion testing.
  • Must be able to pass the State of Oregon Criminal Background Check.
  • A current Oregon Driver’s License is required.
  • Proof of automobile liability insurance @ $100,000/300,000 liability limits and maintain such limits.


NOTE: The specific statements reflected in each section of this position description are not intended to be all-conclusive, but rather the basic elements and criteria considered being necessary in order to satisfactorily perform the duties associated with the position. Your employment with ORCCA is at will. This means your employment is for an indefinite period of time and it is subject to termination by you or Employer with or without cause, with or without notice, and at any time.

Oregon Coast Community Action is an Equal Opportunity Employer. ORCCA does not and shall not discriminate on the basis of race, color, religion, creed, gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operation.


Please inform Human Resources at 541-435-7090 or hr@orcca.us if you require a reasonable accommodation in order to perform the essential functions of this job.