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Help Desk Jobs in San Rafael, CA (NOW HIRING)

Astreya

Service Desk Specialist IV

San Francisco, CA

$40.92 - $64.62/hr

The Service Desk Specialist IV will support one of Astreya's key clients. The role will be responsible to troubleshoot and fix desktop/ computer hardware and software issues while striving to deliver ...

Astreya

Service Desk Specialist IV

San Francisco, CA · On-site

$40.92 - $64.62/hr

The Service Desk Specialist IV will support one of Astreya's key clients. The role will be responsible to troubleshoot and fix desktop/ computer hardware and software issues while striving to deliver ...

SBT Global, Inc.

IT Helpdesk Specialist

San Francisco, CA · On-site

$29 - $32/hr

Proven experience as an IT Help Desk Support or similar role. Knowledge of computer hardware, software, and troubleshooting techniques. Strong communication and customer service skills. Familiarity ...

The Bay Club Company

Helpdesk Technician

San Francisco, CA · On-site

$23.50 - $31.75/hr

The Helpdesk Technician will be expected to foster inter and intra department collaboration, providing exceptional customer service, leadership, technical support, and team building. This is a hybrid ...

Posted today

Revel Staffing

IT Manager

San Francisco, CA

$95K - $125K/hr

This role is responsible for managing the IT help desk, maintaining systems and documentation, supporting users across departments, and improving service delivery through automation and AI-enabled ...

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All JobsHelp Desk JobsHelp Desk Jobs in San Rafael, CA

Help Desk information

See San Rafael, CA salary details

$14

$25

$37

How much do help desk jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for help desk in San Rafael, CA is $25.81, according to ZipRecruiter salary data. Most workers in this role earn between $21.44 and $28.94 per hour, depending on experience, location, and employer.

What are some common challenges faced by help desk professionals, and how can they effectively manage them?

Help Desk professionals often encounter challenges such as handling a high volume of support requests, dealing with frustrated users, and balancing multiple priorities. To manage these effectively, it's important to develop strong communication and time management skills, maintain a calm and empathetic demeanor, and stay organized through ticketing systems. Many teams also offer training and peer support to help staff stay updated on new technologies and procedures, making it easier to resolve issues efficiently while maintaining a positive customer experience.

What are the key skills and qualifications needed to thrive as a help desk professional, and why are they important?

To thrive as a Help Desk professional, you need a solid understanding of computer hardware, software troubleshooting, and strong problem-solving skills, often supported by a relevant IT degree or certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Excellent communication, patience, and customer service orientation are crucial soft skills for effectively assisting users. These competencies ensure timely technical support, user satisfaction, and efficient resolution of IT issues within an organization.

What is a help desk?

Help Desk jobs involve providing technical support and assistance to users experiencing issues with computer systems, software, or hardware. Professionals in these roles typically respond to customer inquiries, troubleshoot problems, and resolve technical issues either remotely or in person. They document incidents, escalate complex issues when necessary, and may also assist with setting up equipment or software. Help Desk staff play a critical role in ensuring smooth IT operations and maintaining productivity by minimizing downtime for users.

What is the difference between Help Desk vs Technical Support Specialist?

AspectHelp DeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentOffice or remote; front-line support for end-usersOffice or remote; more specialized technical troubleshooting
Employer & Industry UsageUsed across various industries for user supportCommon in IT, tech companies, and service providers
Search & Comparison IntentHigh overlap; both support end-users with technical issues

Help Desk and Technical Support Specialist roles share many similarities, including work environment and required certifications. However, Help Desk positions typically focus on general user support and troubleshooting, while Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support structures and serve as entry points for technical assistance in organizations.

More about Help Desk jobs
What are the most commonly searched types of Help Desk jobs in San Rafael, CA? The most popular types of Help Desk jobs in San Rafael, CA are:
What are popular job titles related to Help Desk jobs in San Rafael, CA? For Help Desk jobs in San Rafael, CA, the most frequently searched job titles are:
What job categories do people searching Help Desk jobs in San Rafael, CA look for? The top searched job categories for Help Desk jobs in San Rafael, CA are:
What cities near San Rafael, CA are hiring for Help Desk jobs? Cities near San Rafael, CA with the most Help Desk job openings:
Help Desk jobs near you
Infographic showing various Help Desk job openings in San Rafael, CA as of July 2026, with employment types broken down into 1% As Needed, 66% Full Time, 31% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $53,677 per year, or $25.8 per hour.

Information Technology - Helpdesk Technician

Tenderloin Housing Clinic

San Francisco, CA • On-site

Full-time

Re-posted 14 days ago

Job description

ESSENTIAL FUNCTIONS
  • Provide first line of support to troubleshoot network, hardware, software, and telephone problems.
  • Act as a first point of contact for the Help Desk Support team to start the problem determination process for desktop and network issues.
  • Organize, prioritize, and execute support requests.
  • Document, track, and monitor problems to ensure timely resolution; escalate problems as appropriate.
  • Serve as a liaison to other departments when setting up new staff members, computer equipment, software, or systems.
  • Process equipment and software orders.
  • Draft and update policies and procedures related to computer support including manuals and audits for installation and use of IT hardware and software.
  • Provide excellent and thorough on-site technical support.
  • Track, distribute, and install equipment and related materials.
  • Assist with computer operation scheduling, backup, storage, and retrieval functions of the computer network.
  • Manage logins and passwords for all systems and applications.
  • Monitor information systems policies and controls to ensure data accuracy, security, and legal and regulatory compliance.
  • Monitor system performance and test disaster recovery plans.
  • Install cabling to support phone, network, and CCTV in a professional manner.
  • Respond to all phone messages, staff requests, and emails as appropriate and in a timely manner.
  • Maintain confidentiality of employee and agency records and concerns.
  • Attend all meetings as scheduled and participate in meetings as requested.
This job description reflects management's assignment of essential functions. It does not prescribe or restrict the tasks that may be assigned.
ESSENTIAL QUALIFICATIONS
  • BS/BA degree in related field required.
  • Windows MCSA Certification or working toward certification preferred.
  • Must have a minimum of 2 years of experience in Help Desk or equivalent responsibilities.
  • Must have experience with networking and network administration, including cabling, routers, switches, TCP/IP, and data security.
  • Must have experience with Windows 10 troubleshooting and problem solving.
  • Must have experience installing and troubleshooting business oriented software for PCs (including Adobe, Outlook 2019, MS Access, MS Office 2019, and QuickBooks).
  • Must have experience with Dell, HP, and PC compatible hardware.
  • Must have knowledge of Windows 2016 Server; Veritas Backup Exec, Symantec, SQL Server 2014, and MS Access 2000.
  • Must have motivation and desire to solve technical issues and help end-users.
  • Must have an ability to effectively present information and respond to questions from groups of staff and managers, and to communicate highly technical information to non-technical end-users.
  • Must have demonstrated problem-solving skills.
  • Must have an ability to read, understand, and apply language from manuals, policies, technical procedures, and instructions.
  • Must have demonstrated customer service skills.
  • Must read, communicate orally, and write in English.
  • Must be able to handle multiple tasks simultaneously in a fast-paced environment with excellent attention to detail.
  • Must pass all post-contingency offer background checks, reference checks, and TB screening clearances.[1]

[1] Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with conviction and arrest records.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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