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Helpdesk Jobs in San Rafael, CA (NOW HIRING)

The Bay Club Company

Helpdesk Technician

San Francisco, CA · On-site

$23.50 - $31.75/hr

The Helpdesk Technician will be expected to foster inter and intra department collaboration, providing exceptional customer service, leadership, technical support, and team building. This is a hybrid ...

Posted today

SBT Global, Inc.

IT Helpdesk Specialist

San Francisco, CA · On-site

$29 - $32/hr

Create and update knowledge base articles to facilitate self-help for end-users. Install, configure, and update software applications and operating systems. Resolve technical problems with Local Area ...

MSI Litho

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Bindery Helper

San Rafael, CA · On-site

$27 - $33/hr

San Rafael printing company looking to hire a full time bindery helper ASAP. Candidiate we are looking for should have a good attendance history and has no problems following orders from supervisiors.

Posted today

MSI Litho

Be Seen First

Bindery Helper

San Rafael, CA · On-site

$27 - $33/hr

San Rafael printing company looking to hire a full time bindery helper ASAP. Candidiate we are looking for should have a good attendance history and has no problems following orders from supervisiors.

Posted today

Westar Marine Services

Welder's Helper

San Francisco, CA · On-site

$18.75 - $23.50/hr

As a Welders Helper, youll play a key support role in welding operations and daily logistics critical to marine repair, construction, and maintenance. From handling materials and prepping equipment ...

Westar Marine Services

Welder's Helper

San Francisco, CA · On-site

$18.75 - $23.50/hr

As a Welder's Helper , you'll play a key support role in welding operations and daily logistics critical to marine repair, construction, and maintenance. From handling materials and prepping ...

On Lok

Kitchen Helper

San Francisco, CA · On-site

$23 - $30.66/hr

Your expertise, drive and passion can help us carry out our mission to improve lives and advance healthcare. Join our team of leaders to begin a rewarding career! POSITION SUMMARY: Under the ...

On Lok Lifeways

Kitchen Helper

San Francisco, CA · On-site

$17 - $19.75/hr

Your expertise, drive and passion can help us carry out our mission to improve lives and advance healthcare. Join our team of leaders to begin a rewarding career! POSITION SUMMARY: Under the ...

On Lok

Kitchen Helper

San Francisco, CA · On-site

$23 - $30.66/hr

Your expertise, drive and passion can help us carry out our mission to improve lives and advance healthcare.Join our team of leaders to begin a rewarding career! POSITION SUMMARY: Under the direction ...

Vesta Home

Onsite Delivery Helper

San Francisco, CA · On-site

$18.50 - $21.25/hr

As a Delivery Helper at Vesta Home, you'll assist in delivering and setting up high-quality furniture in our customers' homes. Vesta Home is recognized for its innovative, stylish home furnishings ...

Vesta Home

Onsite Delivery Helper

San Francisco, CA · On-site

$18.50 - $21.25/hr

As a Delivery Helper at Vesta Home, you'll assist in delivering and setting up high-quality furniture in our customers' homes. Vesta Home is recognized for its innovative, stylish home furnishings ...

Vesta Home

Onsite Delivery Helper

Marin City, CA

$17.75 - $20.50/hr

As a Delivery Helper at Vesta Home, you'll assist in delivering and setting up high-quality furniture in our customers' homes. Vesta Home is recognized for its innovative, stylish home furnishings ...

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All JobsHelpdesk JobsHelpdesk Jobs in San Rafael, CA

Helpdesk information

See San Rafael, CA salary details

$14

$25

$37

How much do helpdesk jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for helpdesk in San Rafael, CA is $25.81, according to ZipRecruiter salary data. Most workers in this role earn between $21.44 and $28.94 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a helpdesk professional?

To thrive as a Helpdesk professional, you need a strong understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant IT certification such as CompTIA A+. Familiarity with ticketing systems like ServiceNow or Zendesk and remote support tools is typically required. Excellent communication, patience, and problem-solving abilities are vital soft skills for effective user support. These skills ensure timely resolution of technical issues and high user satisfaction, which are critical for maintaining business productivity.

What are some common challenges faced by helpdesk professionals and how can they be overcome?

Helpdesk professionals often encounter challenges such as managing high volumes of support requests, troubleshooting a wide range of technical issues, and communicating complex information to users with varying technical backgrounds. To overcome these challenges, it’s important to prioritize tasks effectively, maintain clear documentation, and develop strong communication skills. Collaborating closely with team members and utilizing knowledge bases can also help resolve issues more efficiently and provide consistent support to end users.

What is a helpdesk?

Helpdesk jobs involve providing technical support and assistance to users who are experiencing issues with computer systems, software, or hardware. Helpdesk professionals typically troubleshoot problems, answer queries, and guide users through solutions either in person, over the phone, or via email and chat. They play a crucial role in maintaining the productivity of an organization by ensuring that technical issues are resolved swiftly and efficiently.

What is the difference between Helpdesk vs Technical Support Specialist?

AspectHelpdeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentHelpdesk staff usually work in an office or call center setting, providing remote or on-site supportTechnical Support Specialists may work in call centers, on-site, or remotely, often handling more complex issues
Employer & Industry UsageCommon in IT, customer service, and tech companies for general user supportFound in IT firms, software companies, and hardware providers, focusing on technical problem resolution

Helpdesk and Technical Support Specialist roles share similar credentials and work environments, but Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support, with Helpdesk staff serving as the first point of contact and Technical Support Specialists providing in-depth technical assistance.

What are popular job titles related to Helpdesk jobs in San Rafael, CA? For Helpdesk jobs in San Rafael, CA, the most frequently searched job titles are:
What cities near San Rafael, CA are hiring for Helpdesk jobs? Cities near San Rafael, CA with the most Helpdesk job openings:
Helpdesk jobs near you
Infographic showing various Helpdesk job openings in San Rafael, CA as of July 2026, with employment types broken down into 56% Full Time, and 44% Temporary. Highlights an 100% In-person job distribution, with an average salary of $53,677 per year, or $25.8 per hour.

Helpdesk Technician

The Bay Club Company

San Francisco, CA • On-site

$23.50 - $31.75/hr

Full-time

Posted 9 hours ago

Posted today

Job description

GENERAL SUMMARY
Reporting to the IT Operations Manager, this position is responsible for day-to-day IT support of club operations, ensuring that all incidents and service requests are solved effectively and efficiently. The Helpdesk Technician will be expected to foster inter and intra department collaboration, providing exceptional customer service, leadership, technical support, and team building.
This is a hybrid role with on site presence anticipated at fifty percent.
Our Culture
Our unique culture is at the heart of all we do and is guided by our values and behaviors. It's what we expect of ourselves and each other every day. We call it our "Code of Culture".
Our Code of Culture includes Our Mantra, Our Actions We Live By, and Pete's Promise:
Our Mantra:
Respect The Past
Accept Responsibility
Pay it Forward
Our Actions We Live By:
Actions We Live By. It's who we are when we step into our full power.
Keep It Real. Always. We need open and honest discussions. We need courage to speak up and to call things out that aren't good enough. And we navigate tough conversations with empathy and grace.
Think Ahead. Be An Owner. Always be proactive, not reactive; be on the front foot. If we want to be an owner of this business, we must act like it!
Stay Humble. Hustle Harder. Show up and do the hard workBe a gritty, roll-up-your-sleeves kind of crewKnow it's never about one person-we are a part of a powerful team.
One Team. One Voice. Be ONE united team. When we move in the same direction, there are no limits to what we can accomplish.
Be Curious. Ask Why. Stay member curiousWe seek to understand, and we never settle. We ask questions to truly understand the core of a matter.
Pete's Promise:
Service Forward
Ruthlessly Consistent
Do the Right Thing
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
PRIMARY JOB FUNCTIONS
  • Provide remote and on-site level I and II support to Bay Club employees
  • Escalate and triage incidents to relevant support teams, where required
  • Provide support for common IT tasks (password resets, new user setups, etc.)
  • Troubleshoot network, VOIP, internet connectivity problems, and peripherals (printers, scanners, and other devices)
  • Document, track, and monitor support requests, and provide timely feedback to end users during and upon resolution
  • Manage and deploy hardware and software following established procedures
  • Create technical documentation for new and undocumented solutions

MINIMUM QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each primary job function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
SKILLS & KNOWLEDGE
  • Excellent verbal and written communication skills
  • Proven ability to: work independently as well as part of a team, effectively multi-task, consistently meet deadlines, prioritize, and organize workloads
  • Solid troubleshooting skills with the ability to quickly identify and resolve issues
  • A positive, service-oriented attitude with strong customer focus

MINIMUM QUALIFICATIONS
  • 2+ years' experience in IT support or similar role in an enterprise environment
  • Solid troubleshooting skills with the ability to quickly identify and resolve issues.
  • Experience in hardware repair and installation, including but not limited to personal computers, printers, network devices, phones, and point of sale systems
  • Experience performing hardware and software upgrades
  • Experience supporting users in a Microsoft environment (Windows 11/Office 365/Active Directory)
  • Experience using a ticketing system
  • Basic understanding of networking fundamentals.
  • Basic knowledge of video conferencing (Zoom and MS Teams preferred).

BONUS QUALIFICATIONS
  • Experience supporting mobile devices via an MDM solution
  • Experience with macOS support
  • Experience with patch management
  • Experience with computer imaging solutions (MDT/SCCM/ManageEngine)
  • Able to work a non-standard schedule (Sunday through Thursday, or Tuesday through Saturday)

EDUCATION and Certification
  • College Degree preferred, Cisco CCNA, CompTIA N+, Microsoft MCITP, Apple Mobility, Aerohive, VM Ware VCP

WORKING CONDITIONS/ PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • This position deals with internal and external personnel such as management, Associates, and vendors on a regular basis with contact in various forms such as in person, phone and email.
  • The location of the position changes frequently from indoors to outdoors as site visits are necessary. Extreme environmental conditions do not exist.
  • It is sometimes necessary to deal with unpleasant or angry people with the need to problem solve difficult situations.
  • It is necessary to adapt to a fast paced environment.
  • Sitting and standing is as needed.
  • Requires occasional physical exertion such as bending, twisting, sitting, stooping, and use of hands and fingers.
  • It is necessary for the position to travel independently to property locations on a regular basis.
  • Lifting, carrying, and moving equipment weighing up to 25lbs independently

JOB DESCRIPTION REVISION
This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job. While this job description is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change. This job description replaces all previous descriptions for this position. You acknowledge that your employment with TBCC is "at-will" and that nothing contained herein alters or changes your "at-will" employment or otherwise creates employment for a specified length of time.
An Equal Opportunity Employer
The Bay Club Company ("TBCC") provides equal employment opportunities without regard to race (and all traits historically associated with race, including but not limited to, hair texture and protective hairstyles), color, religion, creed (including, but not limited to, religious dress and grooming practices), sex (including pregnancy, childbirth or related medical conditions, and breastfeeding, and other related medical conditions), sexual orientation and identity, gender, gender identity, gender expression, actual or perceived national origin/ancestry, accent or ability to speak English, age, disability, marital/familial status, source of income, veteran status, citizenship status, political activities or affiliations, medical condition, genetic information, persons with AIDS or AIDS-related condition, or persons who are victims of domestic violence.

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