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Help Desk Jobs in San Rafael, CA (NOW HIRING)

Oracle

HR Help Desk Manager

San Francisco, CA

The Help Desk Manager is responsible for overseeing a team of service desk agents and analysts, ensuring that high-quality support is provided to our customers. They are be responsible for managing ...

Mars

HR Help Desk Manager

San Francisco, CA

The Help Desk Manager is responsible for overseeing a team of service desk agents and analysts, ensuring that high-quality support is provided to our customers. They are be responsible for managing ...

Oracle

HR Help Desk Manager

San Francisco, CA · On-site

The Help Desk Manager is responsible for overseeing a team of service desk agents and analysts, ensuring that high-quality support is provided to our customers. They are be responsible for managing ...

Oracle

HR Help Desk Manager

San Francisco, CA · On-site

The Help Desk Manager is responsible for overseeing a team of service desk agents and analysts, ensuring that high-quality support is provided to our customers. They are be responsible for managing ...

Endsight

IT Help Desk Engineer

Napa, CA · On-site

$28.84 - $43.25/hr

IT Help Desk Engineer Department: Response Center Employment Type: Full Time Location: Napa Compensation: $28.84 - $43.25 / hour Description Location: This role is fully remote; however, employees ...

Qcells

IT Help Desk Lead

San Francisco, CA · On-site

$106K - $117K/yr

We are looking for an IT Help Desk Lead to join our IT team to serve as the primary point of contact for desktop support, new-hire onboarding, and network/infrastructure coordination across our U.S ...

Endsight

IT Help Desk Engineer

Napa, CA

$28.84 - $43.25/hr

Must have 5 years minimum IT Help Desk * Previous MSP experience Required * Reliable Transportation and Current Driver's license * Strong aptitude for Customer Service * Ability to self-schedule and ...

Qcells

IT Help Desk Lead

San Francisco, CA · On-site +1

$106K - $117K/yr

We are looking for an IT Help Desk Lead to join our IT team to serve as the primary point of contact for desktop support, new-hire onboarding, and network/infrastructure coordination across our U.S ...

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All JobsHelp Desk JobsHelp Desk Jobs in San Rafael, CA

Help Desk information

See San Rafael, CA salary details

$14

$25

$37

How much do help desk jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for help desk in San Rafael, CA is $25.81, according to ZipRecruiter salary data. Most workers in this role earn between $21.44 and $28.94 per hour, depending on experience, location, and employer.

What are some common challenges faced by help desk professionals, and how can they effectively manage them?

Help Desk professionals often encounter challenges such as handling a high volume of support requests, dealing with frustrated users, and balancing multiple priorities. To manage these effectively, it's important to develop strong communication and time management skills, maintain a calm and empathetic demeanor, and stay organized through ticketing systems. Many teams also offer training and peer support to help staff stay updated on new technologies and procedures, making it easier to resolve issues efficiently while maintaining a positive customer experience.

What are the key skills and qualifications needed to thrive as a help desk professional, and why are they important?

To thrive as a Help Desk professional, you need a solid understanding of computer hardware, software troubleshooting, and strong problem-solving skills, often supported by a relevant IT degree or certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Excellent communication, patience, and customer service orientation are crucial soft skills for effectively assisting users. These competencies ensure timely technical support, user satisfaction, and efficient resolution of IT issues within an organization.

What is a help desk?

Help Desk jobs involve providing technical support and assistance to users experiencing issues with computer systems, software, or hardware. Professionals in these roles typically respond to customer inquiries, troubleshoot problems, and resolve technical issues either remotely or in person. They document incidents, escalate complex issues when necessary, and may also assist with setting up equipment or software. Help Desk staff play a critical role in ensuring smooth IT operations and maintaining productivity by minimizing downtime for users.

What is the difference between Help Desk vs Technical Support Specialist?

AspectHelp DeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentOffice or remote; front-line support for end-usersOffice or remote; more specialized technical troubleshooting
Employer & Industry UsageUsed across various industries for user supportCommon in IT, tech companies, and service providers
Search & Comparison IntentHigh overlap; both support end-users with technical issues

Help Desk and Technical Support Specialist roles share many similarities, including work environment and required certifications. However, Help Desk positions typically focus on general user support and troubleshooting, while Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support structures and serve as entry points for technical assistance in organizations.

More about Help Desk jobs
What are the most commonly searched types of Help Desk jobs in San Rafael, CA? The most popular types of Help Desk jobs in San Rafael, CA are:
What are popular job titles related to Help Desk jobs in San Rafael, CA? For Help Desk jobs in San Rafael, CA, the most frequently searched job titles are:
What job categories do people searching Help Desk jobs in San Rafael, CA look for? The top searched job categories for Help Desk jobs in San Rafael, CA are:
What cities near San Rafael, CA are hiring for Help Desk jobs? Cities near San Rafael, CA with the most Help Desk job openings:
Help Desk jobs near you
Infographic showing various Help Desk job openings in San Rafael, CA as of July 2026, with employment types broken down into 1% As Needed, 66% Full Time, 31% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $53,677 per year, or $25.8 per hour.

Help Desk

SYSTEM SOFT TECHNOLOGIES LLC

San Francisco, CA • On-site

Other

Posted 7 days ago

Job description

Temporary Technical Support Specialist I (Tech 1)

Contract/long term (W2 Only)

Onsite San Francisco, CA

375 Beale Street, San Francisco, California,
Schedule: Monday Friday, 8:00 AM 5:00 PM (1-hour unpaid break)

Background

Metropolitan Transportation Commission is requesting proposals for a Temporary Technical Support Specialist I (Tech 1) to support ongoing frontline IT operations.

This request supports continuation of an established function focused on Help Desk support and hardware deployment, ensuring consistent, high-quality technical assistance for staff in a Microsoft-centric environment.

Scope of Work

The Technical Support Specialist I will provide frontline support, triage, and hardware services, including:

Core Responsibilities

Help Desk & User Support

  • Serve as the first point of contact for support requests (tickets, walk-ups, and escalation channels)
  • Perform Level 1 2 triage, troubleshooting, and issue resolution
  • Log, categorize, prioritize, and manage tickets in the IT service management system
  • Support issues related to:
    • Microsoft 365 (Outlook, Teams, SharePoint)
    • Windows and macOS environments
    • Slack and Zoom
    • Box and SharePoint file storage
    • Business applications (e.g., Oracle, Adobe)
  • Escalate issues beyond scope with clear, complete documentation

Dispatch & Frontline Coordination

  • Provide in-person and remote support to staff
  • Act as a dispatch point to coordinate support activities as needed
  • Ensure timely follow-up and communication with end users
  • Maintain a high level of responsiveness and customer service

Hardware Deployment & Lifecycle Support

  • Configure, deploy, and maintain laptops (Mac and PC) and peripherals
  • Support onboarding and offboarding activities, including:
    • Device setup and provisioning
    • Account access verification
    • Equipment collection and reimaging
  • Perform basic troubleshooting for devices and peripherals
  • Track assets and maintain accurate inventory and lifecycle records

Additional Support (as needed)

  • Assist with documentation or knowledge base updates
  • Support process improvements or workflow standardization
  • Contribute to maintaining consistent service quality across support channels

Deliverables

  • Timely resolution or escalation of support tickets
  • Accurate and complete ticket documentation
  • Successful device deployments aligned with onboarding timelines
  • Updated asset tracking and inventory records
  • Clear, consistent communication with end users

Minimum Qualifications

Technical

  • Experience supporting:
    • Microsoft 365 (Outlook, Teams, SharePoint)
    • Windows and macOS environments
    • Collaboration tools (Slack, Zoom)
    • File storage platforms (Box or similar)
    • Adobe applications
    • Enterprise systems such as Oracle (basic support level)
  • Familiarity with IT ticketing systems and service management practices
  • Ability to perform Level 1 2 troubleshooting and triage

Apply