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Help Desk Jobs in San Rafael, CA (NOW HIRING)

Redolent, Inc.

Help Desk - Systems Tech

San Bruno, CA · On-site

$24 - $32.25/hr

Description: Responsible for responding to inquiries and providing information to customers calling into a service hotline. Records all customer contact information in a call log. Evaluates situation ...

Sentry

Deal Desk Manager

San Francisco, CA · On-site

$140K - $160K/yr

Help design and implement self-service guardrails and automation that reduce the volume of deals requiring manual Deal Desk intervention, working toward a future where reps can handle standard deals ...

Mars

Support Desk Manager

Seattle, WA

The Support Desk Manager is responsible for overseeing a team of service desk agents and analysts, ensuring that high-quality support is provided to our customers. They are be responsible for ...

Oracle

Support Desk Manager

Seattle, WA

The Support Desk Manager is responsible for overseeing a team of service desk agents and analysts, ensuring that high-quality support is provided to our customers. They are be responsible for ...

Oracle

Support Desk Manager

San Francisco, CA

The Support Desk Manager is responsible for overseeing a team of service desk agents and analysts, ensuring that high-quality support is provided to our customers. They are be responsible for ...

LiveRamp

Deal Desk Analyst

San Francisco, CA · On-site

$78K - $111K/yr

Additionally, the Senior Deal Desk Analyst will help scale our Deal Desk function internally. We're looking for a proactive, independent thinker, with sound business acumen and excellent ...

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Showing results 21-40

All JobsHelp Desk JobsHelp Desk Jobs in San Rafael, CA

Help Desk information

See San Rafael, CA salary details

$14

$25

$37

How much do help desk jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for help desk in San Rafael, CA is $25.81, according to ZipRecruiter salary data. Most workers in this role earn between $21.44 and $28.94 per hour, depending on experience, location, and employer.

What are some common challenges faced by help desk professionals, and how can they effectively manage them?

Help Desk professionals often encounter challenges such as handling a high volume of support requests, dealing with frustrated users, and balancing multiple priorities. To manage these effectively, it's important to develop strong communication and time management skills, maintain a calm and empathetic demeanor, and stay organized through ticketing systems. Many teams also offer training and peer support to help staff stay updated on new technologies and procedures, making it easier to resolve issues efficiently while maintaining a positive customer experience.

What are the key skills and qualifications needed to thrive as a help desk professional, and why are they important?

To thrive as a Help Desk professional, you need a solid understanding of computer hardware, software troubleshooting, and strong problem-solving skills, often supported by a relevant IT degree or certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Excellent communication, patience, and customer service orientation are crucial soft skills for effectively assisting users. These competencies ensure timely technical support, user satisfaction, and efficient resolution of IT issues within an organization.

What is a help desk?

Help Desk jobs involve providing technical support and assistance to users experiencing issues with computer systems, software, or hardware. Professionals in these roles typically respond to customer inquiries, troubleshoot problems, and resolve technical issues either remotely or in person. They document incidents, escalate complex issues when necessary, and may also assist with setting up equipment or software. Help Desk staff play a critical role in ensuring smooth IT operations and maintaining productivity by minimizing downtime for users.

What is the difference between Help Desk vs Technical Support Specialist?

AspectHelp DeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentOffice or remote; front-line support for end-usersOffice or remote; more specialized technical troubleshooting
Employer & Industry UsageUsed across various industries for user supportCommon in IT, tech companies, and service providers
Search & Comparison IntentHigh overlap; both support end-users with technical issues

Help Desk and Technical Support Specialist roles share many similarities, including work environment and required certifications. However, Help Desk positions typically focus on general user support and troubleshooting, while Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support structures and serve as entry points for technical assistance in organizations.

More about Help Desk jobs
What are the most commonly searched types of Help Desk jobs in San Rafael, CA? The most popular types of Help Desk jobs in San Rafael, CA are:
What are popular job titles related to Help Desk jobs in San Rafael, CA? For Help Desk jobs in San Rafael, CA, the most frequently searched job titles are:
What job categories do people searching Help Desk jobs in San Rafael, CA look for? The top searched job categories for Help Desk jobs in San Rafael, CA are:
What cities near San Rafael, CA are hiring for Help Desk jobs? Cities near San Rafael, CA with the most Help Desk job openings:
Help Desk jobs near you
Infographic showing various Help Desk job openings in San Rafael, CA as of July 2026, with employment types broken down into 1% As Needed, 66% Full Time, 31% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $53,677 per year, or $25.8 per hour.

Help Desk Support Technician

Town School for Boys

San Francisco, CA • On-site

$32 - $40/hr

Full-time, Part-time

Posted 25 days ago

Job description

About Town School: Town School for Boys is a K-8 all-boys independent school located in San Francisco with approximately 415 students, of whom 50% come from self-identified families of color, and a faculty: student ratio of 1:6. Our diverse faculty and staff can be characterized by their warmth, collegiality, and dedication to our mission and values. At Town, learning is prized, love of school is essential, and boyhood is celebrated. For more information, please visit our Town Facts page, read about "Why a Boys' School," or learn about our community of belonging.

Position Description:

  • Town School for Boys seeks a part-time Level 1 support technician to support the Technology Team during peak morning hours of operation from 7:30-10:30 AM. 
  • The ideal candidate is highly organized with excellent communication skills and the ability to learn and adapt to technical challenges quickly. 
  • Ultimately, we are most interested in finding the best candidate for the job, and that candidate may be one who comes from a less traditional background. We would encourage you to apply, even if you don't believe you meet every one of our qualifications described.

Duties and Responsibilities of the job include:

  • Provide technical support to staff, faculty, and students
  • Maintain and troubleshoot Mac OSX, iOS, and Chrome devices and printers, and other peripherals
  • Support administration and faculty with AV setup and troubleshooting
  • Maintain inventory of department repairs and equipment loans
  • Other duties as assigned

Desired Qualifications and Skills include:

  • Working knowledge of the fundamental operation of relevant software and hardware to support the educational and administrative needs of the school
  • Ability to independently analyze and solve technology issues
  • Demonstrated commitment to ongoing learning and willingness to explore emerging technologies
  • Strong customer service orientation
  • Strong planning and organizational skills and attention to detail
  • Excellent oral and written communication skills

Physical Requirements and Work Environment:

  • Frequently lift up to 30 lb. of computer equipment.
  • Crawl under or around furniture to adjust computer equipment.
  • Climb ladders and reach to adjust computer wiring and perform other tasks.

Non-Discrimination Policy: Town School for Boys admits students of any race, color, religion, or national or ethnic origin to all the rights, privileges, programs, and activities generally accorded or made available to students at the school. The school does not discriminate on the basis of race, color, religion, sexual orientation, or national and ethnic origin in the administration of its educational policies, scholarship programs, athletic and other school-administered programs.

Town School for Boys is an equal opportunity employer. Salary and benefits are commensurate with our peer schools in the San Francisco Bay Area and with similar NAIS schools. Please see the employment section of our website for additional information. 

Salary information: Pay range is $32-40 / hour.

To Apply: 

Please submit materials using the "Apply for this position" button below. Please do not send materials directly elsewhere. Materials should include:

  • Cover letter addressing qualifications and interest in the position 
  • Resume that includes all employment and education informationTo learn more about our faculty culture and community, please visit our Employment page.

Apply