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Help Desk Jobs in Reston, VA (NOW HIRING)

S2Technologies

Help Desk Specialist

Washington, DC · On-site

Help Desk Specialist Position Overview: S2Technologies is seeking a Help Desk Specialist to provide handson IT support for AF/A10 users in a fastpaced, missionfocused environment. In this role, you ...

E Logic

Help Desk Manager

Washington, DC · On-site

$50K/yr

E-logic is seeking a Help Desk Manager to lead an onsite IT customer service team supporting over 4,000 users across the the Deputy Under Secretary of the Navy (Management) - Information Technology ...

Stanley Martin Homes

Help Desk Manager

Reston, VA · On-site

This role oversees help desk operations, service delivery, support staff performance, escalation management, and support process discipline while ensuring the team operates within enterprise ...

Tecolote Research

Help Desk Professional

Arlington, VA · On-site

$50K - $60K/yr

Overview We are seeking a help desk professional with hands-on experience working in a PC LAN/WAN environment supporting users with complex problems. This position is fast-paced and requires ...

Chenega MIOS

Help Desk Supervisor

Ashburn, VA · On-site

Help Desk Supervisor Ashburn, VA (Remote) Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional ...

3 Reasons Consulting

Help Desk Technician

Falls Church, VA · On-site

$60K - $70K/yr

Help Desk Technician Location: Falls Church, VA Clearance Level: Active DoD Secret Security Clearance Position Summary 3 Reasons Consulting is seeking a Help Desk Technician to provide technical ...

New

CSA Global LLC

Help Desk Manager

Washington, DC · On-site

Help Desk Leadership & Operations: Manage onsite IT Help Desk operations serving 21 directorates within the Navy Secretariat. Oversee cross-trained IT personnel and stagger staff schedules to ensure ...

CSA Global LLC

Help Desk Manager

Washington, DC · Hybrid

Help Desk Leadership & Operations: Manage onsite IT Help Desk operations serving 21 directorates within the Navy Secretariat. Oversee cross-trained IT personnel and stagger staff schedules to ensure ...

Chenega Corporation

Help Desk Specialist

Ashburn, VA · On-site

Help Desk Specialist Ashburn, VA (Remote) Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional ...

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All JobsHelp Desk JobsHelp Desk Jobs in Reston, VA

Help Desk information

See Reston, VA salary details

$13

$24

$35

How much do help desk jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for help desk in Reston, VA is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $20.00 and $27.02 per hour, depending on experience, location, and employer.

What is a help desk?

Help Desk jobs involve providing technical support and assistance to users experiencing issues with computer systems, software, or hardware. Professionals in these roles typically respond to customer inquiries, troubleshoot problems, and resolve technical issues either remotely or in person. They document incidents, escalate complex issues when necessary, and may also assist with setting up equipment or software. Help Desk staff play a critical role in ensuring smooth IT operations and maintaining productivity by minimizing downtime for users.

What are the key skills and qualifications needed to thrive as a help desk professional, and why are they important?

To thrive as a Help Desk professional, you need a solid understanding of computer hardware, software troubleshooting, and strong problem-solving skills, often supported by a relevant IT degree or certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Excellent communication, patience, and customer service orientation are crucial soft skills for effectively assisting users. These competencies ensure timely technical support, user satisfaction, and efficient resolution of IT issues within an organization.

What are some common challenges faced by help desk professionals, and how can they effectively manage them?

Help Desk professionals often encounter challenges such as handling a high volume of support requests, dealing with frustrated users, and balancing multiple priorities. To manage these effectively, it's important to develop strong communication and time management skills, maintain a calm and empathetic demeanor, and stay organized through ticketing systems. Many teams also offer training and peer support to help staff stay updated on new technologies and procedures, making it easier to resolve issues efficiently while maintaining a positive customer experience.

What is the difference between Help Desk vs Technical Support Specialist?

AspectHelp DeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentOffice or remote; front-line support for end-usersOffice or remote; more specialized technical troubleshooting
Employer & Industry UsageUsed across various industries for user supportCommon in IT, tech companies, and service providers
Search & Comparison IntentHigh overlap; both support end-users with technical issues

Help Desk and Technical Support Specialist roles share many similarities, including work environment and required certifications. However, Help Desk positions typically focus on general user support and troubleshooting, while Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support structures and serve as entry points for technical assistance in organizations.

Is help desk a stressful job?

Help desk jobs can be stressful due to high customer expectations, tight deadlines, and the need to troubleshoot technical issues quickly. However, stress levels vary depending on the work environment, workload, and individual skills in communication and problem-solving.
More about Help Desk jobs

What are the most commonly searched types of Help Desk jobs in Reston, VA?

The most popular types of Help Desk jobs in Reston, VA are:

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For Help Desk jobs in Reston, VA, the most frequently searched job titles are:

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The top searched job categories for Help Desk jobs in Reston, VA are:

What cities near Reston, VA are hiring for Help Desk jobs?

Cities near Reston, VA with the most Help Desk job openings:

Help Desk jobs near you
Infographic showing various Help Desk job openings in Reston, VA as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 25% Part Time, and 3% Contract. Highlights an 83% Physical, 1% Hybrid, and 16% Remote job distribution, with an average salary of $50,097 per year, or $24.1 per hour.

Help Desk Specialist

Washington, DC • On-site

S2Technologies
See more jobs at S2Technologiesexternal

Full-time

Re-posted 29 days ago

Job description

Position Title: Help Desk Specialist

Position Overview:

S2Technologies is seeking a Help Desk Specialist to provide handson IT support for AF/A10 users in a fastpaced, missionfocused environment. In this role, you will serve as the primary technical resource for troubleshooting workstations, network, and application issues; supporting cybersecurity and systems compliance; maintaining SharePoint and web content; and managing telecommunications, VTC systems, and IT assets. This position is ideal for a detailoriented IT professional with strong customer service skills and experience supporting secure DoD environments.

Position Responsibilities:

  • Serve as the primary point of contact for end-user IT support, resolving daily help desk requests. Manage, track, and document all help desk inquiries in accordance with AF/A10 reporting requirements, maintaining a comprehensive ticket log and providing trend analysis. Coordinate with the Communications Squadron to support system and network administration, configuration control, and system updates. Support cybersecurity and information assurance as the Cybersecurity Liaison (CSL), ensuring compliance with DoD and Air Force security policies. Help maintain secure communication and computer systems by following DoD standards that maintain Emissions Security-(EMSEC) and protect against unauthorized access. Update and maintain SharePoint sites and web based tools. Provide support for phones, telecommunications equipment, and VTC systems, including scheduling and troubleshooting. Manage IT asset inventories, including equipment tracking, transfers, and turnins. Support records management and routine administrative tasks that keep workflows organized and compliant.

Position Requirements:

  • Minimum 1 year of relevant experience in IT help desk, client support, system administration, or related IT support roles. Handson experience with configuration management, client systems support, and rolebased access control. Working knowledge of DoD cybersecurity and information assurance requirements, including applicable DISA and Air Force security policies. Ability to maintain secure systems and communications in accordance with DoD security policies and best practices. Proficiency with SharePoint administration, web content updates, and common collaboration tools. Familiarity with or experience supporting SIPR/NIPR workstations, VTC systems, telecommunications equipment, and related secure-network technologies.
  • DoD or federal IT support experience preferred

Required Security Clearance:

  • Top Secret (TS) with SCI eligibility

Required Certification(s):

  • DoD 8570 IAT-II certification required (e.g., Security+, CCNA-Sec).

Preferred Skills:

  • Additional certifications (Network+, A+, MSCA/MCSE) preferred.

Education:

  • High school diploma or equivalent required. Relevant technical education, certifications, or college coursework preferred.

S2Technologies is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, ethnicity, national origin, color, religion, sex, physical or mental disability, protected veterans' status, or any other status protected by the laws or regulations in the locations where we operate. Applicants living in a HubZone designated area receive preferential selection when meeting all other required qualifications.


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