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Help Desk Jobs in Reston, VA (NOW HIRING)

Essnova Solutions, Inc.

Help Desk Support

Washington, DC

$23.25 - $31.75/hr

The TRIRIGA Help Desk Support provides second-level user support for issue resolution, escalates technical problems, and maintains support documentation. * Operate and manage the TRIRIGA Help Desk ...

Essnova Solutions, Inc.

Help Desk Support

Washington, DC · On-site

$23.25 - $31.75/hr

The TRIRIGA Help Desk Support provides second-level user support for issue resolution, escalates technical problems, and maintains support documentation. * Operate and manage the TRIRIGA Help Desk ...

Leidos

Help Desk Manager

Merrifield, VA · On-site

$92.30K - $166.85K/yr

Description GxNext is looking for a Help Desk Manager who would be responsible for leading a team of technical support specialists, overseeing the day-to-day operations of a help desk, ensuring ...

E Logic

Help Desk Manager

Washington, DC · On-site

$50K/yr

E-logic is seeking a Help Desk Manager to lead an onsite IT customer service team supporting over 4,000 users across the the Deputy Under Secretary of the Navy (Management) - Information Technology ...

Leidos

Help Desk Manager

Aldie, VA · On-site

$92.30K - $166.85K/yr

Description GxNext is looking for a Help Desk Manager who would be responsible for leading a team of technical support specialists, overseeing the day-to-day operations of a help desk, ensuring ...

Leidos

Help Desk Manager

Chantilly, VA · On-site

$92.30K - $166.85K/yr

Description GxNext is looking for a Help Desk Manager who would be responsible for leading a team of technical support specialists, overseeing the day-to-day operations of a help desk, ensuring ...

Leidos

Help Desk Manager

Herndon, VA · On-site

$92.30K - $166.85K/yr

Description GxNext is looking for a Help Desk Manager who would be responsible for leading a team of technical support specialists, overseeing the day-to-day operations of a help desk, ensuring ...

NVR, Inc.

Help Desk Technician

Reston, VA · On-site

$20.75 - $28/hr

NVR, Inc. is seeking an IT Help Desk Technician (Tier 1 Support) to work on site in Reston, VA At NVR, our technology teams are at the forefront of innovation, delivering advanced tools and solutions ...

Essnova Solutions, Inc.

Help Desk Support

Washington, DC · On-site

$23.25 - $31.75/hr

The TRIRIGA Help Desk Support provides second-level user support for issue resolution, escalates technical problems, and maintains support documentation. * Operate and manage the TRIRIGA Help Desk ...

kgs

Help Desk Manager

Washington, DC · On-site

The ideal Help Desk Lead will: Essential Functions, Responsibilities & Duties may include, but are not limited to: * Be responsible for overall management support and coordination for Help Desk ...

Addison Group

Help Desk Manager

Reston, VA · Hybrid

$115K - $120K/yr

Help Desk Manager Location: 4 days a week onsite in Reston Job Type: Full-Time | Exempt Salary: $115,000 - $120,000 / Year Benefits: This position is eligible for medical, dental, vision, and 401(k).

TekSynap

Help Desk Manager

Washington, DC · On-site

$115K - $150K/yr

Proven experience in managing a help desk operation with a significant customer base (approximately 800 customers). * In-depth knowledge of all aspects of the NGEN/NMCI program. * Familiarity with ...

MSM Technology, LLC

Help Desk Lead

Gainesville, VA · On-site

We are seeking a Help Desk Lead to support a law enforcement customer in Washington, DC. This position is contingent on contract award, and in this role you will: * Be responsible for overall ...

kgs

Help Desk Manager

Washington, DC · On-site

The ideal Help Desk Lead will: Essential Functions, Responsibilities & Duties may include, but are not limited to: * Be responsible for overall management support and coordination for Help Desk ...

CSA Global LLC

Help Desk Manager

Washington, DC · Hybrid

Help Desk Leadership & Operations: Manage onsite IT Help Desk operations serving 21 directorates within the Navy Secretariat. Oversee cross-trained IT personnel and stagger staff schedules to ensure ...

New

kgs

Help Desk Lead

Washington, DC · On-site

The ideal Help Desk Lead will: Essential Functions, Responsibilities & Duties may include, but are not limited to: * Be responsible for overall management support and coordination for Help Desk ...

TIAG

Help Desk Technician

Fort Belvoir, VA · On-site

$22.50 - $30.50/hr

TIAG is now hiring a Help Desk Associate to join our team at Fort Belvoir, supporting the A.T. Augusta Military Medical Center (Formerly known as Fort Belvoir Community Hospital). This position ...

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Help Desk information

See Reston, VA salary details

$13

$24

$35

How much do help desk jobs pay per hour?

As of May 30, 2026, the average hourly pay for help desk in Reston, VA is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $20.00 and $27.02 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Help Desk professional, and why are they important?

To thrive as a Help Desk professional, you need a solid understanding of computer hardware, software troubleshooting, and strong problem-solving skills, often supported by a relevant IT degree or certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Excellent communication, patience, and customer service orientation are crucial soft skills for effectively assisting users. These competencies ensure timely technical support, user satisfaction, and efficient resolution of IT issues within an organization.

What are some common challenges faced by Help Desk professionals, and how can they effectively manage them?

Help Desk professionals often encounter challenges such as handling a high volume of support requests, dealing with frustrated users, and balancing multiple priorities. To manage these effectively, it's important to develop strong communication and time management skills, maintain a calm and empathetic demeanor, and stay organized through ticketing systems. Many teams also offer training and peer support to help staff stay updated on new technologies and procedures, making it easier to resolve issues efficiently while maintaining a positive customer experience.

What are Help Desk jobs?

Help Desk jobs involve providing technical support and assistance to users experiencing issues with computer systems, software, or hardware. Professionals in these roles typically respond to customer inquiries, troubleshoot problems, and resolve technical issues either remotely or in person. They document incidents, escalate complex issues when necessary, and may also assist with setting up equipment or software. Help Desk staff play a critical role in ensuring smooth IT operations and maintaining productivity by minimizing downtime for users.

What is the difference between Help Desk vs Technical Support Specialist?

AspectHelp DeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentOffice or remote; front-line support for end-usersOffice or remote; more specialized technical troubleshooting
Employer & Industry UsageUsed across various industries for user supportCommon in IT, tech companies, and service providers
Search & Comparison IntentHigh overlap; both support end-users with technical issues

Help Desk and Technical Support Specialist roles share many similarities, including work environment and required certifications. However, Help Desk positions typically focus on general user support and troubleshooting, while Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support structures and serve as entry points for technical assistance in organizations.

More about Help Desk jobs
What are the most commonly searched types of Help Desk jobs in Reston, VA? The most popular types of Help Desk jobs in Reston, VA are:
What are popular job titles related to Help Desk jobs in Reston, VA? For Help Desk jobs in Reston, VA, the most frequently searched job titles are:
What job categories do people searching Help Desk jobs in Reston, VA look for? The top searched job categories for Help Desk jobs in Reston, VA are:
What cities near Reston, VA are hiring for Help Desk jobs? Cities near Reston, VA with the most Help Desk job openings:
Help Desk jobs near you
Help Desk Support

Help Desk Support

Essnova Solutions, Inc.

Washington, DC

$23.25 - $31.75/hr

Other

Posted 28 days ago

Job description

The TRIRIGA Help Desk Support provides second-level user support for issue resolution, escalates technical problems, and maintains support documentation. 

  • Operate and manage the TRIRIGA Help Desk function (Tier 1-3 escalation model) during designated hours of operation (7:00 AM-6:00 PM ET), ensuring compliance with defined SLA response and resolution timelines. 
  • Log, triage, categorize, prioritize, and resolve user-reported incidents using an industry-standard ticket management system; escalate unresolved issues per defined procedures. 
  • Provide Tier 1 support for user navigation, permissions, access, reporting, and functional inquiries; coordinate Tier 2/3 escalation for complex workflow, integration, or production issues. 
  • Monitor incoming tickets for Critical and High priority issues and ensure immediate response within required timeframes (e.g., 15-minute logging for Critical incidents). 
  • Analyze recurring issues and trends to proactively identify systemic problems and recommend preventive solutions to Application Development and PM leadership. 
  • Administer user accounts and role-based permissions within TRIRIGA, process BEARS access requests, and maintain updated user lists in monthly status reports. 
  • Produce and submit required reports including Monthly Help Desk Logs and Bi-Weekly Bug/Defect Tracking Logs with resolution metrics, response times, and LOE summaries. 
  • Maintain and update Knowledge Management (KM) repository, FAQs, and support documentation to promote user self-service and reduce recurring ticket volume. 
  • Support system releases and upgrades by providing surge support coverage, post-release stabilization assistance, and user communications.   

Requirements

  • Must have experience supporting TRIRIGA and/or other IWMS systems for Federal Agencies 
  • Must have expertise in ticket management systems (e.g., ServiceNow)  
  • Must have experience resolving user issues in IWMS systems  
  • Must have familiarity with TRIRIGA permissions, role-based access, and interface troubleshooting

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