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Help Desk Jobs in Forney, TX (NOW HIRING)

Maverick Power

Help Desk Specialist II

Garland, TX

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Help Desk Specialist II serves as a critical escalation point for our corporate and facility technology infrastructure. This role bridges the gap between frontline triage and advanced system ...

Ensign Services, Inc.

IT Help Desk

Dallas, TX · On-site

$20 - $22/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

IT Help Desk - Saturday - Wednesday 3:00 PM - 11:30 PM CST Position Type: Full Time. Compensation Range: $20.00 - $22.00 hourly, DOE; with a $1 differential for hours worked at night. Location: This ...

Ensign Services

IT Help Desk

Dallas, TX · On-site

$20 - $22/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

IT Help Desk - Wednesday - Sunday 10:00 AM - 6:30 PM CST Position Type: Full Time. Compensation Range: $20.00 - $22.00 hourly, DOE; with a $1 differential for hours worked at night. Location: This ...

Ensign Services, Inc.

IT Help Desk

Dallas, TX · On-site

$20 - $22/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

IT Help Desk - Wednesday - Sunday 10:00 AM - 6:30 PM CST Position Type: Full Time. Compensation Range: $20.00 - $22.00 hourly, DOE; with a $1 differential for hours worked at night. Location: This ...

Ensign Services

IT Help Desk

Dallas, TX · On-site

$20 - $22/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

IT Help Desk - Saturday - Wednesday 3:00 PM - 11:30 PM CST Position Type: Full Time. Compensation Range: $20.00 - $22.00 hourly, DOE; with a $1 differential for hours worked at night. Location: This ...

Genesis10

Help Desk Support Specialist

Dallas, TX · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Genesis10 is currently seeking a Help Desk Support Specialist for a contract position with a Regional Financial Institution located in Dallas, TX. This role provides comprehensive end-user and ...

Zones LLC.

Help Desk Analyst L2

Dallas, TX · On-site

$30 - $33.65/hr

  • Medical

What you'll do as the Help Desk Analyst II The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable ...

Zones LLC.

Help Desk Analyst L2

Dallas, TX · On-site

$30 - $33.65/hr

  • Medical

What you'll do as the Help Desk Analyst II The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable ...

Zones LLC.

Help Desk Analyst L2

Dallas, TX

$30 - $33.65/wk

  • Medical

What you'll do as the Help Desk Analyst II The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable ...

K2 Staffing

Help Desk Support Technician (Level II)

Dallas, TX · On-site

$19.75 - $26.75/hr

K2 Staffing is a growing Managed IT Services provider in Dallas, TX, seeking a skilled Help Desk Support Technician (Level II) to join their team. This role is ideal for an IT professional with hands ...

Zones

Help Desk Analyst L2

Dallas, TX

$33.65/hr

  • Medical

What you'll do as the Help Desk Analyst II The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable ...

Zones

Help Desk Analyst L2

Dallas, TX

$33.65/hr

  • Medical

What you'll do as the Help Desk Analyst II The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable ...

Zones LLC.

Help Desk Analyst L2

Dallas, TX

$30 - $33.65/wk

  • Medical

What you'll do as the Help Desk Analyst II The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable ...

TCP Software

IT Help Desk Support II

Plano, TX · Hybrid

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The IT Help Desk Support II technician at TCP Software plays a critical role in ensuring a secure, reliable, and highperforming technology experience for our workforce. This position supports a ...

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Showing results 21-40

All JobsHelp Desk JobsHelp Desk Jobs in Forney, TX

Help Desk information

See Forney, TX salary details

$11

$20

$30

How much do help desk jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for help desk in Forney, TX is $20.86, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $23.37 per hour, depending on experience, location, and employer.

What are some common challenges faced by help desk professionals, and how can they effectively manage them?

Help Desk professionals often encounter challenges such as handling a high volume of support requests, dealing with frustrated users, and balancing multiple priorities. To manage these effectively, it's important to develop strong communication and time management skills, maintain a calm and empathetic demeanor, and stay organized through ticketing systems. Many teams also offer training and peer support to help staff stay updated on new technologies and procedures, making it easier to resolve issues efficiently while maintaining a positive customer experience.

What are the key skills and qualifications needed to thrive as a help desk professional, and why are they important?

To thrive as a Help Desk professional, you need a solid understanding of computer hardware, software troubleshooting, and strong problem-solving skills, often supported by a relevant IT degree or certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Excellent communication, patience, and customer service orientation are crucial soft skills for effectively assisting users. These competencies ensure timely technical support, user satisfaction, and efficient resolution of IT issues within an organization.

What is a help desk?

Help Desk jobs involve providing technical support and assistance to users experiencing issues with computer systems, software, or hardware. Professionals in these roles typically respond to customer inquiries, troubleshoot problems, and resolve technical issues either remotely or in person. They document incidents, escalate complex issues when necessary, and may also assist with setting up equipment or software. Help Desk staff play a critical role in ensuring smooth IT operations and maintaining productivity by minimizing downtime for users.

What is the difference between Help Desk vs Technical Support Specialist?

AspectHelp DeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentOffice or remote; front-line support for end-usersOffice or remote; more specialized technical troubleshooting
Employer & Industry UsageUsed across various industries for user supportCommon in IT, tech companies, and service providers
Search & Comparison IntentHigh overlap; both support end-users with technical issues

Help Desk and Technical Support Specialist roles share many similarities, including work environment and required certifications. However, Help Desk positions typically focus on general user support and troubleshooting, while Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support structures and serve as entry points for technical assistance in organizations.

More about Help Desk jobs

What are the most commonly searched types of Help Desk jobs in Forney, TX?

The most popular types of Help Desk jobs in Forney, TX are:

What are popular job titles related to Help Desk jobs in Forney, TX?

For Help Desk jobs in Forney, TX, the most frequently searched job titles are:

What job categories do people searching Help Desk jobs in Forney, TX look for?

The top searched job categories for Help Desk jobs in Forney, TX are:

What cities near Forney, TX are hiring for Help Desk jobs?

Cities near Forney, TX with the most Help Desk job openings:

Help Desk jobs near you
Infographic showing various Help Desk job openings in Forney, TX as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $43,380 per year, or $20.9 per hour.

MSP Help Desk/Service Desk Support - L2

Axxys Technologies, Inc.

Plano, TX • On-site

$19.25 - $25.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 20 days ago

Job description

Axxys Technologies, Inc. is a leading information services provider, and we are currently seeking a highly motivated MSP Help Desk/Service Desk Support - L2 to join our team. You will be part of a group that prides itself on delivering the best IT services and solutions to our clients. As a member of our team, you will have the opportunity to work with some of the best minds in the industry and help ensure our clients' success.

Our company philosophy is focused on the clients' vision, and we believe that technology is only part of the solution to business problems. We work with our clients to gain knowledge of their business goals and needs, and then provide custom solutions to meet those needs. If you are interested in being part of a team that values client satisfaction and collaboration, then we want to hear from you.


Responsibilities
  • Provide technical support to our clients through phone, email, and remote support tools.
  • Troubleshoot software, hardware, and network issues, and document these issues and resolutions in our ticketing system.
  • Install, configure, and maintain software, hardware, and peripherals as required.
  • Collaborate with clients, colleagues, and partners to ensure prompt resolution of issues.
  • Monitor systems and alert clients of potential issues or outages.
  • Escalate complex issues to senior engineers as required.
  • Provide timely updates to clients regarding ticket status and resolution.

Requirements

  • At least 2 years of experience in a help desk or service desk support role.
  • Good understanding of Windows Server Administration and Active Directory.
  • Strong knowledge of IT security principles and best practices.
  • Familiarity with desktop platforms, including Windows, iOS, and Android.
  • Experience with G-Suite and Office 365.
  • Good understanding of network topologies, protocols, and architecture.
  • Experience with ITSM tools, such as Kaseya/ConnectWise.

Benefits

  • Health Care Plan (Medical, Dental & Vision)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Retirement Plan (401k, IRA)
  • Family Leave (Maternity, Paternity)
  • Short Term & Long Term Disability
  • Training & Development