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Help Desk Training Jobs in Oregon (NOW HIRING)

Pantheon Systems, Inc

Deal Desk Analyst

OR · On-site +1

$20.50 - $28/hr

Deliver relevant training to new and existing salespeople on Deal Desk processes, order procedures, and overall QTC best practices. * Ensure adherence to and compliance with policies and procedures ...

LMI

$17 - $21.75/hr

... healthcare, and energy sectors-helping agencies navigate complexity and outpace change ... program training. * Working knowledge of FPDS and contract action reporting, including ...

Empower AI Inc.

$20.25 - $25.75/hr

... the IT Help Desk. As a leading provider of advanced information technology solutions and ... all training activities -Communicate with end users to schedule appointments to set up new ...

Empower AI Inc.

$20.25 - $25.75/hr

... the IT Help Desk. As a leading provider of advanced information technology solutions and ... all training activities -Communicate with end users to schedule appointments to set up new ...

Empower AI Inc.

$20.25 - $25.75/hr

... the IT Help Desk. As a leading provider of advanced information technology solutions and ... all training activities -Communicate with end users to schedule appointments to set up new ...

CorVel Healthcare Corporation

IT Manager

Portland, OR · Remote

$70K - $116K/yr

Oversee staff training programs and development. * Additional duties as assigned KNOWLEDGE & SKILLS: * Proven experience leading and delivering technology initiatives within Help Desk or support ...

Empower AI Inc.

$20.25 - $25.75/hr

... the IT Help Desk. As a leading provider of advanced information technology solutions and ... all training activities -Communicate with end users to schedule appointments to set up new ...

Corvel

IT Manager

Portland, OR · On-site

$70K - $116K/yr

Oversee staff training programs and development. * Additional duties as assigned KNOWLEDGE & SKILLS: * Proven experience leading and delivering technology initiatives within Help Desk or support ...

Corvel

IT Manager

Portland, OR · Remote

$70K - $116K/yr

Oversee staff training programs and development. * Additional duties as assigned KNOWLEDGE & SKILLS: * Proven experience leading and delivering technology initiatives within Help Desk or support ...

A-dec, Inc.

IT Service Delivery Lead

Newberg, OR · On-site

Partners with manger to ensure help desk team readiness prior to go-live for all technology changes affecting end users; develop and deliver supporting documentation and training as needed.

A-dec, Inc.

IT Service Delivery Lead

Newberg, OR · On-site

Partners with manger to ensure help desk team readiness prior to go-live for all technology changes affecting end users; develop and deliver supporting documentation and training as needed.

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Help Desk Training information

What are the key skills and qualifications needed to thrive in help desk training, and why are they important?

To thrive in Help Desk Training, you need a solid understanding of IT fundamentals, troubleshooting techniques, and often a relevant certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems like ServiceNow or Zendesk, as well as remote support tools, is typically required. Strong communication, patience, and problem-solving abilities are crucial soft skills for effectively assisting and instructing users. These skills and qualifications are vital to ensure efficient issue resolution, high customer satisfaction, and the smooth operation of IT support processes.

What are some typical challenges faced by professionals in help desk training roles, and how can they be overcome?

Professionals in Help Desk Training roles often face challenges such as addressing varying skill levels among trainees and keeping training materials up-to-date with rapidly evolving technology. To overcome these obstacles, it's important to tailor training sessions to accommodate different learning styles and regularly review and revise content to reflect the latest systems and software. Additionally, effective communication and feedback mechanisms help trainers identify knowledge gaps and improve future sessions. Collaborating closely with IT support teams ensures training remains relevant and practical.

What is the difference between Help Desk Training vs Technical Support Specialist?

AspectHelp Desk TrainingTechnical Support Specialist
CredentialsOften requires certifications like CompTIA A+ or ITILTypically requires similar certifications, plus specialized knowledge
Work EnvironmentTraining sessions, workshops, online coursesCustomer support centers, remote troubleshooting, on-site support
Industry UsageUsed to prepare individuals for help desk rolesPerforms help desk functions in various industries

Help Desk Training focuses on educating individuals to perform help desk roles, emphasizing skills and certifications. In contrast, a Technical Support Specialist actively provides technical assistance to users, applying those skills in real-world scenarios. Both roles overlap in credentials and work environments, but Help Desk Training is more about preparation, while Technical Support Specialists are the practitioners.

What is help desk training?

Help Desk Training refers to the education and preparation provided to individuals who support users with technical issues, such as computer problems or software questions. This training typically covers troubleshooting techniques, customer service skills, and knowledge of the organization's IT systems. The goal is to equip help desk staff with the skills they need to resolve user problems efficiently and professionally. Training may include hands-on exercises, simulations, and instruction on using ticketing systems and communication tools.
What are popular job titles related to Help Desk Training jobs in Oregon? For Help Desk Training jobs in Oregon, the most frequently searched job titles are:
What job categories do people searching Help Desk Training jobs in Oregon look for? The top searched job categories for Help Desk Training jobs in Oregon are:
Help Desk Training jobs near you
Infographic showing various Help Desk Training job openings in Oregon as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 17% Part Time, and 2% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution.

On-Site Tier II Helpdesk Technician

Pacific Office Automation

Beaverton, OR

$20.75 - $28/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 6 days ago

Pacific Office Automation rating

7.0

Company rating: 7.0 out of 10

Based on 38 frontline employees who took The Breakroom Quiz

212th of 360 rated logistics

Job description

About Pacific Office Automation
Pacific Office Automation (POA) is the largest independently owned document imaging and technology dealer in the United States. Since 1976, we’ve grown to more than 30 branches across 11 western states: Oregon, Washington, California, Arizona, New Mexico, Nevada, Utah, Idaho, Colorado, Texas, and Hawaii.

With over four decades of success in office equipment and technology solutions, we’ve built strong partnerships with leading manufacturers including Canon, Sharp, Konica Minolta, HP, Ricoh, and Lexmark.

At POA, you’ll find a fast-growing technology company that prioritizes employee development, offers competitive benefits, and fosters a collaborative, team-driven culture. We are committed to being a long-term employer by investing in ongoing training and certifications to keep our team ahead of evolving technology. We also believe every voice matters—regardless of tenure or title.

Position Overview
Join POA’s dynamic IT team as a Tier 2 Service Desk Technician in our Beaverton, OR office. In this role, you’ll provide advanced technical support across endpoint devices, Microsoft 365, and cloud environments while serving as a key escalation point for Tier 1 support.

You’ll work directly with clients to troubleshoot complex issues, maintain system performance, and deliver high-quality service aligned with SLAs and security best practices. This role is ideal for someone with strong technical depth, sound judgment, and a proactive approach in a fast-paced MSP environment.

Key Responsibilities

  • Serve as the Tier 2 escalation point for service desk incidents and requests
  • Troubleshoot advanced endpoint, application, and connectivity issues
  • Administer and support Microsoft 365 (Exchange Online, Entra ID, Teams, SharePoint, OneDrive)
  • Manage user access, identity, and security (MFA, conditional access, lifecycle management)
  • Diagnose and resolve issues across Windows 10/11 and business applications
  • Support basic networking (DNS, DHCP, VPNs, firewall/client connectivity)
  • Use RMM tools to monitor, maintain, and remediate endpoint health
  • Troubleshoot endpoint security tools (e.g., Defender, WatchGuard, EDR platforms)
  • Document all work clearly within ticketing systems
  • Maintain and update client documentation
  • Collaborate with Tier 3/Engineering teams on complex issues
  • Identify recurring problems and recommend long-term solutions or automation
  • Participate in on-call or after-hours support as needed

Qualifications

  • 2–4 years of Help Desk or Service Desk experience (MSP experience strongly preferred)
  • Strong knowledge of:
    • Windows 10/11 administration
    • Microsoft 365 (Exchange Online, Entra ID, Teams)
    • Active Directory and hybrid environments
  • Experience with RMM tools and remote support platforms
  • Solid understanding of networking fundamentals (TCP/IP, DNS, VPNs)
  • Ability to manage multiple priorities and meet SLA expectations
  • Strong communication and documentation skills

Preferred Qualifications

  • Experience in an MSP environment
  • Familiarity with Azure/Entra ID advanced features (Conditional Access, Identity Protection)
  • Experience supporting multi-tenant environments
  • Relevant certifications such as:
    • CompTIA A+, Network+, Security+
    • Microsoft certifications (MS-900, AZ-104, MD-102, etc.)

Benefits

  • Clear path for advancement and leadership opportunities
  • Collaborative, team-oriented culture
  • Medical, Dental, Vision, and Life Insurance
  • 401(k) with company match
  • PTO, vacation, and sick leave
  • FSA program

Our Commitment to Diversity & Inclusion
Pacific Office Automation is an equal opportunity employer. We consider all qualified applicants without regard to race, color, national origin, gender, sexual orientation, gender identity or expression, age, religion, veteran status, or any other protected characteristic. We value diversity and believe it strengthens our organization.

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