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Help Desk Technical Support Jobs (NOW HIRING)

Fennemore Craig

Help Desk Support

Boise, ID · On-site

$70K - $85K/yr

Provide responsive, professional, and friendly technical support for firm users regarding hardware, systems, software from applications, remote access, and network issues. * Manage incoming help desk ...

Pomeroy

Help Desk Technician

Plano, TX · On-site

$18.75 - $25.25/hr

This entry-level position is ideal for someone with strong communication skills, a customer-focused mindset, and an interest in developing their experience in IT help desk and technical support

Encora

JUNIOR ASSOCIATE - WORKPLACE

Charleston, WV · On-site

Customer service experience within a high-volume Technical Support Center, Service Desk, Help Desk, or Contact Center environment. * Supervisory experience within an enterprise Service Desk ...

Buhler West Michigan

Technical Help Desk

Cary, NC · On-site

$19.75 - $26.50/hr

Responsible for performing a variety of customer support and service duties, providing technical support through a customer and field service help desk. This is where you'll excel • Answers phone ...

ASM Research

Help Desk Agent - Day

San Antonio, TX · On-site

$14.75 - $18.75/hr

Minimum 1 year of experience in a help desk, technical support, or customer support role * High School Diploma or equivalent * Flexibility to work a rotating schedule (evenings, weekends, and ...

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Help Desk Technical Support information

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How much do help desk technical support jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for help desk technical support in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is help desk technical support?

Help Desk Technical Support professionals are IT specialists who assist users with troubleshooting hardware, software, and network issues. They typically serve as the first point of contact for customers or employees experiencing technical problems, providing solutions via phone, email, chat, or in person. Their responsibilities include diagnosing problems, guiding users through steps to resolve issues, and escalating complex problems to higher-level technical staff if necessary. They also help with software installations, account setups, and maintaining documentation of support requests.

What skills and qualifications are needed for help desk technical support?

To thrive as a Help Desk Technical Support specialist, you need a solid understanding of computer systems, troubleshooting techniques, and customer service, often supported by certifications like CompTIA A+ or equivalent experience. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving skills help you effectively resolve user issues and maintain positive interactions. These skills are crucial for ensuring prompt technical assistance, minimizing downtime, and delivering a high-quality support experience.

What are common challenges faced by help desk technical support, and how can they be managed?

Help Desk Technical Support professionals often encounter challenges such as managing high volumes of support tickets, handling frustrated users, and troubleshooting a wide range of technical issues under time constraints. Effective communication, active listening, and strong organizational skills are essential to manage these challenges. Leveraging ticketing systems, documenting solutions, and collaborating closely with other IT team members can help prioritize and resolve issues efficiently while maintaining a positive user experience.

What is the difference between Help Desk Technical Support vs Customer Support Specialist?

AspectHelp Desk Technical SupportCustomer Support Specialist
CredentialsCompTIA A+, Network+, or similar certifications often preferredCustomer service training, sometimes certifications like HDI Customer Service
Work EnvironmentIT departments, technical support centers, remote or on-siteCall centers, retail, online support, various industries
Employer & IndustryIT companies, tech departments, managed service providersRetail, e-commerce, telecom, service industries
Search & Comparison IntentTechnical troubleshooting, hardware/software issuesCustomer interaction, service quality, issue resolution

Help Desk Technical Support focuses on resolving technical issues related to hardware, software, and networks, often requiring technical certifications. Customer Support Specialists handle customer inquiries and service-related concerns, emphasizing communication skills. While both roles involve assisting users, Help Desk Technical Support is more technical, whereas Customer Support is more customer service-oriented.

Is help desk technical support a good entry-level IT job?

Help desk technical support is a common entry-level IT role that provides foundational experience in troubleshooting hardware, software, and network issues. It often requires basic technical skills, customer service abilities, and certifications like CompTIA A+; it can serve as a stepping stone to more advanced IT positions.
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Help Desk Technical Support jobs near you
Infographic showing various Help Desk Technical Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

Desktop Support Specialist

Richmond, VA • On-site

Syntricate Technologies
IT Services • 51 - 200 employees
Learn more about Syntricate Technologiesexternal

Full-time

Re-posted 17 days ago

Job description

Job Summary:
Syntricate Technologies is seeking a Desktop Support Specialist to join their team in Richmond, VA. The role involves providing technical support, managing endpoint systems, and ensuring effective communication with end users and technical staff.
Responsibilities:
• Working knowledge of and experience with Windows 10 and Windows 11 operating systems Required
• Recent experience in a full-time Help Desk/Technical Support position 4+ Required
• Experience and proficiency using an Endpoint Management System 4+ Required
• Experience and proficiency using a Workstation Imaging Solution 4+ Required
• Experience and proficiency using a Service Management Ticketing System 4+ Required
• Experience and proficiency with Microsoft Office 365 applications 4+ Required
• Proven analytical and problem-solving abilities 4+ Required
• Excellent verbal and written communication skills 4+ Required
• Ability to work independently with minimal direction and as a team 4+ Required
• Ability to work effectively with end users, technical staff, and senior staff – providing exception customer service
Qualifications:
Required:
• Working knowledge of and experience with Windows 10 and Windows 11 operating systems Required
• Recent experience in a full-time Help Desk/Technical Support position 4+ Required
• Experience and proficiency using an Endpoint Management System 4+ Required
• Experience and proficiency using a Workstation Imaging Solution 4+ Required
• Experience and proficiency using a Service Management Ticketing System 4+ Required
• Experience and proficiency with Microsoft Office 365 applications 4+ Required
• Proven analytical and problem-solving abilities 4+ Required
• Excellent verbal and written communication skills 4+ Required
• Ability to work independently with minimal direction and as a team 4+ Required
• Ability to work effectively with end users, technical staff, and senior staff – providing exception customer service
Preferred:
• Experience with PowerShell scripting and/or SQL reporting Desired
• Experience with Symantec's Altiris and/or Microsoft In Tune Desired
• Experience with Ivanti Service Desk Desired
• Experience with Microsoft Deployment Toolkit Desired
• Experience with Active Directory Desired
Company:
Syntricate Technologies offers quality assurance, validation, regulatory, business analysis, and project management services. Founded in 2004, the company is headquartered in Boston, USA, with a team of 51-200 employees. The company is currently Growth Stage.

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