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Help Desk Technical Support Jobs (NOW HIRING)

Mavensoft Technologies

Help Desk Technician

Nashville, TN · On-site

$19.25 - $26/hr

Provide Tier 1 technical support through phone, email, and service management portals. * Serve as the first point of contact for employees experiencing technical issues. * Troubleshoot and resolve ...

New

Motion Recruitment

D&T Help Desk Analyst

Richardson, TX · On-site

$18.50 - $25.25/hr

D&T Help Desk Analyst Job Location: TX (Remote) Job Duration: 12 Months (Possibility of Conversion ... Provide technical support for software-related issues. * Troubleshoot login and account access ...

SeaGlass IT

T1/T2 Tech Support

Boston, MA · On-site

$40K - $51K/yr

T1/T2 Help Desk / Technical Support Employment Type: 3 month contract to Full Time Permanent Location : Fully onsite Mon - Fri in Boston, MA (Fenway-Kenmore area) Schedule: No on-call rotation or off ...

Netfor

Help Desk Project Coordinator

Indianapolis, IN · On-site

$21 - $24/hr

The Help Desk team supports employees and client end users with technical issues, service requests, and the operational improvements that keep support delivery running smoothly. Position Overview The ...

ClifyX

Help Desk Specialist - Level II

Washington, DC · On-site

Responsibilities : • CSRA is looking for Help Desk Technical Support to cover the shift of M-F 3:00pm - 11:30pm. • Diagnoses, research, identify, isolates, and analyze problems utilizing ...

Pathfinders, Inc.

Be Seen First

Help Desk Technician

Warwick, RI · On-site

$24/hr

Proven experience in a network administrator role or help desk/technical support position * Hands on experience in networking, routing and switching * Excellent knowledge of best practices around ...

Praxis Computing

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IT Help Desk / Technical Support Representative (MSP)

Culver City, CA · On-site

$50K - $60K/yr

... technical team. Unlike shops where technicians are siloed and left to sink or swim, our team works ... years of IT support or help desk experience (MSP experience is a big plus) ● Solid ...

Spring Systems

Technical Support/Help Desk

Valley Stream, NY · On-site

$45K - $55K/yr

HELPFUL SKILLS: - Customer service experience. - Excel, programming, or other analytical experience ... ABOUT US Our company provides technical software (SaaS) and related services to the retail, fashion ...

Spring Systems

Technical Support/Help Desk

Valley Stream, NY · On-site

$45K - $55K/yr

HELPFUL SKILLS: - Customer service experience. - Excel, programming, or other analytical experience ... ABOUT US Our company provides technical software (SaaS) and related services to the retail, fashion ...

RFA

Service Desk Engineer (Sun - Thur)

New York, NY · On-site

... Help Desk, Technical Support, or Managed Services environment. Strong knowledge of Microsoft 365, Entra ID (Azure AD), Exchange Online, Intune, Teams, SharePoint Online, and Active Directory.

RFA

Service Desk Engineer (Sun - Thur)

Manhattan, NY · On-site

... Help Desk, Technical Support, or Managed Services environment. Strong knowledge of Microsoft 365, Entra ID (Azure AD), Exchange Online, Intune, Teams, SharePoint Online, and Active Directory.

Revel Staffing

IT Help Desk Specialist

Baton Rouge, LA

$80K - $110K/hr

We are seeking an IT Help Desk Specialist to provide day-to-day technical support to clinical and administrative staff in a healthcare environment. This role supports internal users with common ...

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Help Desk Technical Support information

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How much do help desk technical support jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for help desk technical support in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is help desk technical support?

Help Desk Technical Support professionals are IT specialists who assist users with troubleshooting hardware, software, and network issues. They typically serve as the first point of contact for customers or employees experiencing technical problems, providing solutions via phone, email, chat, or in person. Their responsibilities include diagnosing problems, guiding users through steps to resolve issues, and escalating complex problems to higher-level technical staff if necessary. They also help with software installations, account setups, and maintaining documentation of support requests.

What skills and qualifications are needed for help desk technical support?

To thrive as a Help Desk Technical Support specialist, you need a solid understanding of computer systems, troubleshooting techniques, and customer service, often supported by certifications like CompTIA A+ or equivalent experience. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving skills help you effectively resolve user issues and maintain positive interactions. These skills are crucial for ensuring prompt technical assistance, minimizing downtime, and delivering a high-quality support experience.

What are common challenges faced by help desk technical support, and how can they be managed?

Help Desk Technical Support professionals often encounter challenges such as managing high volumes of support tickets, handling frustrated users, and troubleshooting a wide range of technical issues under time constraints. Effective communication, active listening, and strong organizational skills are essential to manage these challenges. Leveraging ticketing systems, documenting solutions, and collaborating closely with other IT team members can help prioritize and resolve issues efficiently while maintaining a positive user experience.

What is the difference between Help Desk Technical Support vs Customer Support Specialist?

AspectHelp Desk Technical SupportCustomer Support Specialist
CredentialsCompTIA A+, Network+, or similar certifications often preferredCustomer service training, sometimes certifications like HDI Customer Service
Work EnvironmentIT departments, technical support centers, remote or on-siteCall centers, retail, online support, various industries
Employer & IndustryIT companies, tech departments, managed service providersRetail, e-commerce, telecom, service industries
Search & Comparison IntentTechnical troubleshooting, hardware/software issuesCustomer interaction, service quality, issue resolution

Help Desk Technical Support focuses on resolving technical issues related to hardware, software, and networks, often requiring technical certifications. Customer Support Specialists handle customer inquiries and service-related concerns, emphasizing communication skills. While both roles involve assisting users, Help Desk Technical Support is more technical, whereas Customer Support is more customer service-oriented.

Is help desk technical support a good entry-level IT job?

Help desk technical support is a common entry-level IT role that provides foundational experience in troubleshooting hardware, software, and network issues. It often requires basic technical skills, customer service abilities, and certifications like CompTIA A+; it can serve as a stepping stone to more advanced IT positions.
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Help Desk Technical Support jobs near you
Infographic showing various Help Desk Technical Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

Help Desk Technical/Clinical Support

Lexington, MA • On-site

SA Technologies Inc.
See more jobs at SA Technologies Inc.external

Contractor

Re-posted 22 days ago

Job description

Company Description

All SA Technologies requirements are Direct Client Requirements from IT Hiring Managers. We guarantee you the best rate for your skills and performance.

Job Description

Hello ,
Position: Help Desk Technical/Clinical Support
Location: Lexington, MA
Duration: 12 month contract
Face to Face Interview Required
Candidate will be working on Oracle Clinical Trial management system.
Data is coming in from data feeds or clinical trials Will train business units/vendors on this Oracle system Develop/Test functionality Will work with the business to train them on the system (large scale training)
Candidate must have:
Cannot have only clinical experience-must have technical also.
Communication/follow up skills
Customer service (working with business users) Technical skills (has worked on different systems) Direct experience with system users
5+ years help desk experience
Previous work with ticketing systems
Previous work training business users
Develop/Test system functionality
Willing to take someone who has less technical details/experience for someone who has previous help desk/customer service experience Helpful to have previous Oracle Clinical experience
Provide support within Clinical and other groups as required relating to Clinical Trials Management System (CTMS) to support Clinical business process, including design of reports to meet organizational needs, serving as CTMS Administrator, super-user and technical support.
Experience with Siebel OBI reporting environment; developing reports and dashboards. Responsible for maintaining catalog of standard reports; running Usage reports
Familiarity with associated tools such as Informatica Data Quality, JIRA ticket system and others
Experience in testing and validation system enhancements and bug fixes; responsible for associated documentation
Experience in identifying report issues and ability to troubleshoot and fix
Experience leading workgroups to gather business requirements. Strong ability to clearly communicate with non-technical business users.
Facilitation of Clinical internal communication and support of external communication of Clinical structure, functions, partnerships, initiatives, and accomplishments to R&D by providing reports and metrics.
Write/edit strategic communications, including metrics reports
Analyze data and make recommendations. Identify and implement areas of improvement within the system.
Research, analyze and present best practices to determine the best overall solution.
Develop, write and publish training materials, user manuals and process flow maps as well as e-learning systems for CTMS System. May Deliver Training.
Participate in functional requirement gathering and design review meetings.
Test and Execute User Acceptance Test scripts. Review System Test scripts.
Respond to department requests for hands-on assistance within CTMS.
Responsible for ensuring end users continue to update and maintain the system on a daily basis and identifying and implementing new areas to utilize the system to increase efficiencies.
Participate in System Planning meetings and contribute to the development and publishing of departmental System Newsletter.
Position requires frequent interactions with Clinical Management and Leadership teams, sensitive handling of confidential information and comprehensive attention to accuracy and quality.
May provide content for the CTMS / Tools area of Clinical Departmental intranet website -- the groups main global communication channel.


Additional Information

All your information will be kept confidential according to EEO guidelines.

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