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Help Desk Technical Support Jobs (NOW HIRING)

Jaynes Corporation

Help Desk Technician

Albuquerque, NM · On-site

$20 - $36/hr

Provide first-level technical support to employees via phone, email, chat, and in-person assistance ... Document, track, and manage support requests through the help desk ticketing system; route incoming ...

SeaGlass IT

IT Technical Support II

Marlborough, MA · On-site

$38K - $48K/yr

Required Skills: * Minimum 2 years experience in Help Desk, Technical Support or similar roles * Remote Monitoring (RMM tools) : ManageEngine, Intune, ConnectWise, etc * Ticketing Systems:

Revel Staffing

IT Help Desk Specialist

Columbus, OH · On-site

$80K - $110K/hr

We are seeking an IT Help Desk Specialist to provide day-to-day technical support to clinical and administrative staff in a healthcare environment. This role supports internal users with common ...

Revel Staffing

IT Help Desk Specialist

Boston, MA · On-site

$80K - $110K/hr

We are seeking an IT Help Desk Specialist to provide day-to-day technical support to clinical and administrative staff in a healthcare environment. This role supports internal users with common ...

Revel Staffing

IT Help Desk Specialist

Pittsburgh, PA · On-site

$80K - $110K/hr

We are seeking an IT Help Desk Specialist to provide day-to-day technical support to clinical and administrative staff in a healthcare environment. This role supports internal users with common ...

Revel Staffing

IT Help Desk Specialist

Phoenix, AZ · On-site

We are seeking an IT Help Desk Specialist to provide day-to-day technical support to clinical and administrative staff in a healthcare environment. This role supports internal users with common ...

Revel Staffing

IT Help Desk Specialist

Tampa, FL · On-site

$80K - $110K/hr

We are seeking an IT Help Desk Specialist to provide day-to-day technical support to clinical and administrative staff in a healthcare environment. This role supports internal users with common ...

Apogee Solutions

Help Desk Support Technician

Suffolk, VA · On-site

$30 - $35/hr

The Help Desk Support Technician is responsible for providing basic technical support for JEDD personnel. The JEDD is an integral part of the Joint Staff J7 and is responsible for shaping military ...

Apogee Solutions

Help Desk Support Technician

Suffolk, VA · On-site

$30 - $35/hr

The Help Desk Support Technician is responsible for providing basic technical support for JEDD personnel. The JEDD is an integral part of the Joint Staff J7 and is responsible for shaping military ...

Cogent People Inc

Help Desk Jr. Analyst

Columbia, MD · On-site

$20 - $27.25/hr

The Help Desk Jr. Analyst also supports documentation of common issues and solutions to improve ... Ability to troubleshoot basic technical issues. * Ability to work in a fast-paced support ...

Apogee Solutions

Help Desk Support Technician

Suffolk, VA · On-site

$30 - $35/hr

The Help Desk Support Technician is responsible for providing basic technical support for JEDD personnel. The JEDD is an integral part of the Joint Staff J7 and is responsible for shaping military ...

Ascension Federal Services Inc.

Help Desk Lead

Miami, FL · On-site

Lead and manage the help desk team to deliver exceptional technical support to end-users. * Coordinate and prioritize help desk tickets to ensure timely resolution. * Provide advanced troubleshooting ...

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Help Desk Technical Support information

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How much do help desk technical support jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for help desk technical support in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is help desk technical support?

Help Desk Technical Support professionals are IT specialists who assist users with troubleshooting hardware, software, and network issues. They typically serve as the first point of contact for customers or employees experiencing technical problems, providing solutions via phone, email, chat, or in person. Their responsibilities include diagnosing problems, guiding users through steps to resolve issues, and escalating complex problems to higher-level technical staff if necessary. They also help with software installations, account setups, and maintaining documentation of support requests.

What skills and qualifications are needed for help desk technical support?

To thrive as a Help Desk Technical Support specialist, you need a solid understanding of computer systems, troubleshooting techniques, and customer service, often supported by certifications like CompTIA A+ or equivalent experience. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving skills help you effectively resolve user issues and maintain positive interactions. These skills are crucial for ensuring prompt technical assistance, minimizing downtime, and delivering a high-quality support experience.

What are common challenges faced by help desk technical support, and how can they be managed?

Help Desk Technical Support professionals often encounter challenges such as managing high volumes of support tickets, handling frustrated users, and troubleshooting a wide range of technical issues under time constraints. Effective communication, active listening, and strong organizational skills are essential to manage these challenges. Leveraging ticketing systems, documenting solutions, and collaborating closely with other IT team members can help prioritize and resolve issues efficiently while maintaining a positive user experience.

What is the difference between Help Desk Technical Support vs Customer Support Specialist?

AspectHelp Desk Technical SupportCustomer Support Specialist
CredentialsCompTIA A+, Network+, or similar certifications often preferredCustomer service training, sometimes certifications like HDI Customer Service
Work EnvironmentIT departments, technical support centers, remote or on-siteCall centers, retail, online support, various industries
Employer & IndustryIT companies, tech departments, managed service providersRetail, e-commerce, telecom, service industries
Search & Comparison IntentTechnical troubleshooting, hardware/software issuesCustomer interaction, service quality, issue resolution

Help Desk Technical Support focuses on resolving technical issues related to hardware, software, and networks, often requiring technical certifications. Customer Support Specialists handle customer inquiries and service-related concerns, emphasizing communication skills. While both roles involve assisting users, Help Desk Technical Support is more technical, whereas Customer Support is more customer service-oriented.

Is help desk technical support a good entry-level IT job?

Help desk technical support is a common entry-level IT role that provides foundational experience in troubleshooting hardware, software, and network issues. It often requires basic technical skills, customer service abilities, and certifications like CompTIA A+; it can serve as a stepping stone to more advanced IT positions.
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Help Desk Technical Support jobs near you
Infographic showing various Help Desk Technical Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

Help Desk Specialist (SalesForce)

Boston, MA • On-site

Motion Recruitment Partners, LLC
Recruiting and Staffing Services • 1 - 5K employees
Learn more about Motion Recruitment Partners, LLCexternal

Other

Re-posted 9 days ago

Job description

A large public sector organization is modernizing its enterprise Licensing, Permitting, and Inspection (LPI) platform through a major Salesforce implementation designed to improve operational efficiency and deliver a modern digital experience for both employees and the public.
As part of this high-profile digital transformation initiative, the organization is seeking a Help Desk Specialist to provide Tier 1 technical support, Salesforce application administration, and end-user assistance. This is an excellent opportunity for someone who enjoys troubleshooting technical issues, supporting enterprise applications, and working closely with both internal users and external customers in a collaborative environment.
Required Skills & Experience
  • 2-4 years of experience in a Help Desk, Technical Support, Application Support, or IT Support role.
  • Experience supporting enterprise applications, preferably Salesforce or similar cloud-based platforms.
  • Strong troubleshooting and problem-solving skills with a customer-first mindset.
  • Experience creating, modifying, and managing user accounts and permissions.
  • Experience supporting users through phone, Microsoft Teams, email, and ticketing systems.
  • Strong written and verbal communication skills with the ability to explain technical concepts to non-technical users.
  • Experience documenting support procedures, resolutions, and knowledge base articles.
  • Proficiency with Microsoft 365, including Outlook, Teams, SharePoint Online, OneDrive, and Excel.
  • Ability to prioritize multiple support requests while maintaining excellent customer service.
Desired Skills & Experience
  • Salesforce Administrator experience or Salesforce Administrator Certification.
  • Experience supporting Licensing, Permitting, Inspection (LPI), CRM, or other enterprise business applications.
  • Familiarity with Agile development environments and User Acceptance Testing (UAT).
  • Experience with Jira, Copado, or similar project management and DevOps tools.
  • Experience creating reports and dashboards within Salesforce or other reporting platforms.
  • Knowledge of data quality best practices, including account management, duplicate resolution, and data validation.
  • Experience supporting both internal employees and external/public-facing users.
  • Experience participating in large enterprise cloud implementation or modernization projects.
What You Will Be Doing
  • Provide Tier 1 technical support for Salesforce and other enterprise business applications.
  • Troubleshoot user issues received through phone, email, Microsoft Teams, and internal ticketing systems.
  • Create, modify, deactivate, and maintain user accounts, permissions, and security access.
  • Support internal staff and external users accessing online customer portals.
  • Escalate complex technical issues to Tier 2, Tier 3, or external vendors when appropriate.
  • Perform application administration and assist with ongoing system maintenance activities.
  • Generate ad hoc reports and assist business users with reporting needs.
  • Participate in User Acceptance Testing (UAT) during application releases and system upgrades.
  • Conduct data quality reviews, account merges, duplicate resolution, and validation activities.
  • Create user documentation, quick reference guides, and training materials.
  • Document recurring issues, support processes, and recommend improvements to enhance the user experience.
  • Collaborate with business analysts, developers, QA teams, and project stakeholders supporting ongoing application enhancements.
Tech Breakdown
  • 40% Tier 1 Help Desk & End User Support
  • 25% Salesforce Administration & Application Support
  • 15% User Account & Security Administration
  • 10% Reporting & Data Quality
  • 10% Documentation, Testing & Process Improvement
Daily Responsibilities
  • 50% End User Support & Troubleshooting
  • 20% Salesforce Administration
  • 15% Cross-Functional Collaboration
  • 15% Documentation, Reporting & User Training
The Offer
This contract opportunity offers the chance to support a large-scale Salesforce modernization initiative while working with modern cloud technologies and enterprise applications in a collaborative environment.
Benefits include:
  • Competitive hourly compensation
  • Hybrid work schedule (2-3 days onsite in Boston)
  • Monday-Friday schedule
  • Opportunity to support a high-visibility digital transformation initiative
  • Collaborative team environment with exposure to Salesforce, Agile delivery, and enterprise cloud technologies
  • Potential for contract extension based on project needs

Applicants must be currently authorized to work in the United States on a full-time basis. Sponsorship is not available for this position.

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